The Great Britains Land Rover Jaguar

(3.0) 57 reviews

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3.0
57 lifetime reviews.
  • Mike Smyth Jr., Land Rover Willow Grove

    Mike Smyth Jr, a sales consultant at Land Rover Willow Grove is highly recommended for obvious reasons! I needed to take just a couple minutes to elab

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    orate on Mike Smyth Jr's dedication to all his clients' happiness! Mike Smyth Jr has ALWAYS gone that extra step when it comes to finding us that "perfect" car. This will be our third Range Rover purchased with Mike Smyth Jr at Land Rover Willow Grove! I truly believe no one could possible match his professionalism, dedication, & overall service. It has always been an amazing experience; and I have full confidence it will continue for many more years. I have, and will continue to recommend Mike Smyth Jr. to my family, friends, patients and even "strangers" that's how strong I feel about his commitment to his clients! Great experience!!!! T. Knott Bucks County

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    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to review our facility and your sales guide on cars.com. Mike said it was a true pleasure to assist you. We look

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    forward to seeing you again in the future. Thank you for your continued support.


  • No follow up

    Came in and test drove a used car on Sept 5. The salesperson was supposed to call me the next day with a value for my trade in and a price for the car

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    . In addition to the used car, I also wanted to buy a new car as well. There was no call the next day. Despite my subsequently leaving two emails and a phone message, no one ever got back to me as of Sept 14th. Not only did they miss the sales but my office is near the dealership so they've missed the future service too. Luckily we found the same cars elsewhere.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • horrible buying experience/customer service/follow

    I purchased a 2011 BMW 550X Drive as a second car from Great Britian's in June. Before I completed the transaction I asked the sales person about the

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    tires and the shaking of the steering wheel when breaks were applied. I was told the tires are new and the shake in the steering wheel was because the car had sat for a while. Trusting the sales person I finalized the sale. On my way back to Maryland a light came on indicating that I needed to add anti-freeze. I thought this was a little strange because the car should have been inspected. Fast forward I took the car in for the Maryland inspection where I learned that the front rotors needed to be replaced (this was causing the shake in the steering wheel). I was willing to let this go, but within a few weeks, several other things happen: my tire blew (supposedly new tires) damaging two of my rims. When I took the car in to the dealership I was told that the anti-freeze coolant hose was leaking (explains why the car needed anti-freeze often). I contacted Paul, service manager to explain my disappointment. It took him a week to return my phone call (only returned it because I kept calling). I even sent several emails. My request was simple I wanted the company to "right a wrong". Which meant replace the rotors, address the leaky anti-freeze hose and reimburse me for some of the money I was out replacing rims and tires on a recent car purchase. I submitted to Paul all the paper work requested. He suggested I drive from Maryland to PA so they can inspect the car. I took time off from work to drive down (total inconvenience). They replaced the front rotors and I don't know what was done to the leaky hoses because I received varying responses (the day I came down Paul went home sick). Paul sent me a text stating he was going to talk with the CFO to see what they could do to assist me with the $1900 I spent on new rims and tires-not to mention the time spent and tolls paid for the travel. I never heard back from Paul. I sent several follow-up emails/text messages and to date he hasn't bothered to call me back or address my out of pocket expense. I am a reasonable person, but lack tolerance for bad service or deceptive sales practices. To whom it may concern, Paul's lack of follow up or professionalism needs to be addressed. I didn't buy a car from your dealership because I lacked options, I purchased the car because of the brand I thought the dealership stood for. I am totally disappointed with Great Britians and I hope this review will serve as a warning when doing business with this dealership. DO NOT BELIEVE ANYTHING THEY SAY-this dealership lacks integrity.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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The Great Britains Land Rover Jaguar
900 S York Rd Hatboro, PA 19040
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