The Great Britains Land Rover Jaguar

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Reviews

Average Ratings

4.8
254 lifetime reviews. Includes reviews of The Great Britains Land Rover Jaguar from DealerRater.com
  • Mike Smyth Jr., Land Rover Willow Grove

    Mike Smyth Jr, a sales consultant at Land Rover Willow Grove is highly recommended for obvious reasons! I needed to take just a couple minutes to ...

    Dealer Response

    Thank you so much for taking the time to review our facility and your sales guide on cars.com. Mike said it was a true pleasure to assist you. We ...


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    Mike Smyth Jr, a sales consultant at Land Rover Willow Grove is highly recommended for obvious reasons! I needed to take just a couple minutes to elaborate on Mike Smyth Jr's dedication to all his clients' happiness! Mike Smyth Jr has ALWAYS gone that extra step when it comes to finding us that "perfect" car. This will be our third Range Rover purchased with Mike Smyth Jr at Land Rover Willow Grove! I truly believe no one could possible match his professionalism, dedication, & overall service. It has always been an amazing experience; and I have full confidence it will continue for many more years. I have, and will continue to recommend Mike Smyth Jr. to my family, friends, patients and even "strangers" that's how strong I feel about his commitment to his clients! Great experience!!!! T. Knott Bucks County

    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to review our facility and your sales guide on cars.com. Mike said it was a true pleasure to assist you. We look forward to seeing you again in the future. Thank you for your continued support.


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  • Pleasant pre-owned vehicle purchase experience
    October 27, 2016

    We had been in the market for a bit when we had the pleasure of meeting George Weldon. We stopped in to see a vehicle (not a franchise model) tha...


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    We had been in the market for a bit when we had the pleasure of meeting George Weldon. We stopped in to see a vehicle (not a franchise model) that Land Rover of Willow Grove had on their lot that met our search criteria. George was super to work with. He was genuinely interested in understanding what we were looking for and patiently answered our questions. Ultimately, we were satisfied that we found the right vehicle and completed the purchase. Everything was handled courteously and efficiently, right through to the quick delivery of the vehicle registration (~2 weeks after the sale). Throughout the process, everyone we met at the dealership was friendly and helpful. For us, however, it was George's approach that made this our most pleasant preowned vehicle purchase experience (and we've bought many over the years). He even called us a few weeks after the sale to check in and make sure we were enjoying our "new" car. We will certainly call George when we're back in the market and we will, without hesitation, recommend George to family, friends, neighbors and coworkers.

    Does recommend this dealer

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  • Terrible experience - worst dealership ever
    July 19, 2016

    I recently purchased a new Jaguar xf from Willow Grove Jaguar and had the worst experience ever in buying a new car. The process seemed to be goi...

    Land Rover Jaguar Willow Grove

    We are so sorry you had this experience. You are correct, we did execute a claim that was handled and administered by Jaguar corporate. It took a ...


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    I recently purchased a new Jaguar xf from Willow Grove Jaguar and had the worst experience ever in buying a new car. The process seemed to be going quite well all the way through delivery of my new car. However, there were mechanical issues with the vehicle, and that is when things went south in a hurry. My interactions with the sales person, service people and the General Manager were all very trying. The slowness of response was frustrating, however that was not the most difficult. After my complaints about the mechanical issue, I was offered an exchange. My vehicle was to be replaced by another of equal or greater value. That seemed reasonable to me. However, the dealership reneged on that offer and blamed the manufacturer - Jaguar Corporate. My efforts with the customer service people at Jaguar Corporate provided me no positive results. I would recommend staying away from this dealership and would be very skeptical of this "luxury" brand until they set up their game in customer service and satisfaction.

    Does not recommend this dealer
    Land Rover Jaguar Willow Grove

    We are so sorry you had this experience. You are correct, we did execute a claim that was handled and administered by Jaguar corporate. It took a long time and it had a result you obviously did not like but according to Jaguar the claims were handled in conjunction with their warranty agreement and are within federal law. Due to the specifics and the nature of your claim we would suggest discussing this further with Jaguar Land Rover North America. We are again very sorry.


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  • Excellent service, Love to be back!

    This is the first time I came to this dealership, everyone is nice and helpful in helping me to go through a car buying process. I thought that I ...


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    This is the first time I came to this dealership, everyone is nice and helpful in helping me to go through a car buying process. I thought that I would not get accepted with my so so credit, but finally I got approved!! Overall, this is a nice place to go to if you need to get a new car or trade in your old one to get another one. They will work to make sure that you are satisfied with your buying experience. I will definately come back here in the future if I have a need to buy or trade in my car again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience!

    Tom Dreyer did a great job of guiding us through the process. Very happy with our purchase and would recommend this dealership.


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    Tom Dreyer did a great job of guiding us through the process. Very happy with our purchase and would recommend this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Extraordinary Service and Experience!!
    March 11, 2016

    I went in to test drive my new Land Rover Discovery on a Friday and called Matt Petro back Saturday with a yes! Matt made every aspect of my purch...


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    I went in to test drive my new Land Rover Discovery on a Friday and called Matt Petro back Saturday with a yes! Matt made every aspect of my purchase easy, comfortable and completely uncomplicated. I am so happy with my new car and the service I received at Land Rover Jaguar Willow Grove made the entire experience perfect!! Thank you!!

    Does recommend this dealer

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  • Dealt with a conniving salesperson .
    March 7, 2016

    Talked to Mark Reilly Sr trying to get myself into a new HSE. In the beginning he told me that they would require me to do a finance app even thou...


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    Talked to Mark Reilly Sr trying to get myself into a new HSE. In the beginning he told me that they would require me to do a finance app even though I'm paying cash for a vehicle. He assured me they would not run my credit. Stupidly I did it trusting a salesperson's word . Please if you're looking to buy a new SUV , do not purchase one from Willow Grove. I hope you can find a sincere salesperson somewhere else.

    Does not recommend this dealer

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  • Exactly what I expected in buying a Range Rover....perfect
    March 2, 2016

    I've always wanted a Range Rover and the buying experience to go along with it. I was so pleased with Mike Jr, my sales guy. He worked with me i...


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    I've always wanted a Range Rover and the buying experience to go along with it. I was so pleased with Mike Jr, my sales guy. He worked with me in ordering my HST and made the entire experience great. Great product knowledge, customer service, sense of humor and ease of doing business. The final transaction negotiation was smooth, pleasant and fair. My expectations were totally exceeded. Also, Kimberly the finance manager further complimented the entire experience. I've bought a lot of cars from other luxury brands and this was the best of them all.

    Does recommend this dealer

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  • Flawless experience
    February 27, 2016

    It was a wonderful experience working with Mike Symth Jr. He explained each step of the car buying/leasing process with ease and confidence. His ...


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    It was a wonderful experience working with Mike Symth Jr. He explained each step of the car buying/leasing process with ease and confidence. His professionalism is admired. I could not be happier with my new 2016 Land Rover Discovery!

    Does recommend this dealer

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  • Superior Service and Sales
    February 24, 2016

    I purchased a new F-type. Chris and Todd were extremely helpful and made the experience exceptional. Every question I had and request was handled ...


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    I purchased a new F-type. Chris and Todd were extremely helpful and made the experience exceptional. Every question I had and request was handled quickly and taken care of to my great satisfaction. It made the sales buying experience very easy with no pressure at all. Would highly recommend them to anyone looking for exceptional sales and service.

    Does recommend this dealer

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