Chapman Northeast Ford - VW

2.0 out of 5 (2.0) 8 reviews

Dealer on Cars.com since August 2016

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 10:00 AM - 6:00 PM
Service 8:00 AM - 6:00 PM
Mon 10:00 AM - 6:00 PM
Tue 10:00 AM - 6:00 PM
Wed 10:00 AM - 6:00 PM
Thu 10:00 AM - 6:00 PM
Fri 10:00 AM - 6:00 PM
Sat 10:00 AM - 3:00 PM
Sun Closed
Mon 8:00 AM - 6:00 PM
Tue 8:00 AM - 6:00 PM
Wed 8:00 AM - 6:00 PM
Thu 8:00 AM - 6:00 PM
Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

2.0 out of 5 2.0
8 lifetime reviews.
  • ATTN:Bob Kozub/Customer Service
    November 1, 2017

    I just purchased my 3rd car from Chapman Ford, and the 2nd from Bob Kozub. I couldn't be happier with the way Bob handles selling cars! He is never pu...shy or overbearing and truly wants to make sure you are happy with the vehicle you select. He goes above and beyond the typical car salesman approach and I appreciate all his help!! Having said that, I had a problem with my latest vehicle about a week after I purchased it and the customer service team were nothing short of extraordinary! They not only fixed the problem, they got me a rental for the time it was in the shop. I can't say enough good things about my experience and I would encourage anyone looking for a new or used vehicle to shop at Chapman and ask for Bob!!! Thank you so much for being an upstanding dealership!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

  • 1.0 out of 5
    Horrible customer service
    April 14, 2018

    Promise them the night before I would be coming from far away to purchase one of their cars as a company vehicle. They would not accept a deposit Bu...t assured me the car was still be there. I sent them over all of my information and took out insurance on the car. I bought train tickets, got a bank check and cleared out my schedule to get there but the next morning they called me and told me it sold. That is just very bad service. I have flown to many theaters to buy cars and no one has ever did this to me. Glad I did not buy airfare. Not to mention the sales people did not know if they're coming or going and seemed very frustrated with the place that they work. I never ever write bad reviews but this one deserves it

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

  • 1.0 out of 5
    Worst Customers’ Service
    February 8, 2018

    I booked an appointment for remote start’ service at 7:30am on 2/6/18 with Chapman’s services center. I showed up on time and I thought they could hav...e my car done within a few hours. So I requested a shuttle to take me home first. After 5 hours waiting, I came back to Chapman. The advisor told me that the mechanic broke a part from my car which I just bought 6 months ago. I had to wait for the new part coming in and my car can not be done by next day. I called back on 2/7/18, and I was told that someone ordered the wrong part for my car. The advisor told me that they had to order another new part which would arrive on 2/8/18 and my car would be ready by 4:00pm on same day. I trusted them and I thought my car would be done on 2/8/18. I kept waiting at home for the call from Chapman. Finally, same advisor called me back again and told me that same mechanic left his job in the morning and my car will not be done by 2/9/18. I was so angry because same mechanic who broke the part of my car who took a day off and traveled to New York City on 2/7/18. Also, he took another day off on 2/8/18 and left my car sitting in the parking lot with parts are everywhere inside my new car. I tried to talk the manager and requested to have my car done on 2/8/18. She told me that they only have one mechanic can work for remote start’s problem and I had to wait for same mechanic to finish his job on next day 2/9/18. That was so ridiculous. I thought I just need to take a day off to get my car done on same day on 2/6/18. Now I had been waiting at home for not working for almost 4 days without my car. I don’t know how such a big company hired people whom don’t know how to take care of their customers’ cars and they can take any days off at any time without concerning about their customers’ feeling. I will never ever come back to this place. If you don’t want same things happened to you and your cars, stay away from this company!!! I had the worst experience in my life. DON’T WASTE YOUR TIME AND MONEY HERE!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

Read all reviews

See All In-Stock Inventory


Service Shop

Service Reviews

lifetime reviews of the Service Department.

Read all Service & Repair reviews

Service Pricing

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 470 Offers on 19 Models

About Our Dealership

Dealer on Cars.com since August 2016

We have been a fixture in our community for 40 years and we have created a family atmosphere with our customers, which is WHY they continually come to CHAPMAN NORTHEAST for their entire vehicle needs. Our primary focus is CUSTOMER SERVICE and SATISFACTION and it is our mission to make sure every one of our customers is completely satisfied. Our finance team works with many different banks and financial institutions to give you the best available options for your situation; credit challenges as well as programs to help rebuild your credit. If you have excellent credit, we can offer discounts on percentage rates for credit scores and equity.

"If Our Emblem is not on your new car or truck You probably paid too much!!!!!"
Chapman Northeast Ford - VW
9371 Roosevelt Blvd Philadelphia, PA 19114
New (888) 597-7510
Used (888) 599-7290
Service (888) 602-4951
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.