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|Sales||10:00 AM - 3:00 PM|
|Service||8:00 AM - 3:00 PM|
|Mon||10:00 AM - 6:00 PM|
|Tue||10:00 AM - 6:00 PM|
|Wed||10:00 AM - 6:00 PM|
|Thu||10:00 AM - 6:00 PM|
|Fri||10:00 AM - 6:00 PM|
|Sat||10:00 AM - 3:00 PM|
|Mon||8:00 AM - 6:00 PM|
|Tue||8:00 AM - 6:00 PM|
|Wed||8:00 AM - 6:00 PM|
|Thu||8:00 AM - 6:00 PM|
|Fri||8:00 AM - 6:00 PM|
|Sat||8:00 AM - 3:00 PM|
Horrendous customer service!!! Went in to purchase a new vehicle & after being left to sit for well over an hour while the salesman "discussed" t...
Hello, We are sorry to hear that you did not enjoy your visit here at Chapman Northeast. We are committed to offering every customer a great exper...
Horrendous customer service!!! Went in to purchase a new vehicle & after being left to sit for well over an hour while the salesman "discussed" the price with the manager. I Finally went to see what was going on & the under qualified condescending "manager" told me "we told you the price, that's what it is". Not how can we work together on price, not how can make a deal happen, not how can we earn you business. Just flat out,over pay or get lost. We are loyal ford owners. We own over 17 ford trucks & not only will I never buy a truck/car from them, I wouldn't even buy a light build from them!! Being a long time ford owner I plan on contacting ford directly to let them know what type of people the have representing they're products. Furthermore I'm certain Roy Chapman would be disappointed in our experience.
Hello, We are sorry to hear that you did not enjoy your visit here at Chapman Northeast. We are committed to offering every customer a great experience, and we would like to hear from you directly so we can locate the appropriate records and investigate what happened in this situation. Please call us at 215-698-7000 and ask to speak to Jim Casey, our general manager.
I made an appointment ahead of time for an oil change and my real differential was leaking a tiny bit, my appointment was at 9 am so I went there ...
I made an appointment ahead of time for an oil change and my real differential was leaking a tiny bit, my appointment was at 9 am so I went there on time they told me will call back in couple hours to let me know, they took more than 5 hours called me after 2pm and gave me an estimate of the job, I told them it's a little too expensive the service agent Bob told me he will call me back after he ask someone els, after I waited almost an hour when I called he said your oil change is done u can pickup the car, I asked him you supposed to call me back u never did, I agreed to to get my car fix now he is telling me it won't be done until next day, because the service guy started another job, I told him it's not my fault since I was waiting on your call he said nothing can be done today, my whole day has gone and my car is still in there shop, its pathetic that they make you wait 5 hours just to let you know what's wrong with your car, after you set up an appointment ahead of you don't expect this Very disappointed
Vehicle had sustained damage when a deer jumped over a concrete barrier and into my five week old very expensive brand-new Mustang GT. However the...
Vehicle had sustained damage when a deer jumped over a concrete barrier and into my five week old very expensive brand-new Mustang GT. However the deer wasn't the worst part. Ford roadside assistance took the car to Chapman Ford Northeast where it had been purchased for repair. After 2 1/2 weeks I'm told to come get the car. It is covered in dirt and they tried to pass off damage on the passenger seat they had done without even mentioning it - thinking that I would just take the car. They hadnt painted the hardware and the fender and hood didn't lineup. The second time they told me to come pick it up it had missing paint, burnt through clearcoat, overspray everywhere and dirt all throughout the finish. At this point I refuse the car for a second time. The third time they called to have me come pick it up I got less than 2 1/2 miles on the Roosevelt Boulevard on a Friday during rush hour traffic where it proceeded to die. After three times of getting it started it died right in their driveway. Shop manager says that it was a broken part on the air intake. The fourth time and final time the car was there I had them deliver it to me at work. During my ride home the coolant light came on. Turns out it was low on coolant. Upon initial inspection of the vehicle in the daylight there are actual bolts hanging out of the front that haven't been tightened; connectors that are not connected and the housing for the fan is pressed up against the raditor support member. Due to the safety of myself and the mechanical anesthetic well-being of my vehicle there is no way that they can get a fifth chance. I cannot implore consumers enough to stay away from Chapman. They appear to have little to no knowledge regarding Ford quality standards. That is in fact if there are any Quality standards left at ford. The body shop manager proceeded to tell us that The quality of this repair would be accepted by 99% of people. Do you want to be one of Chapman Ford 99% that inferior is good enough? The deer happened 11/18... The car was dropped off back to me 12/22......needless to say this is all well documented photos , videos, emails. If you find yourself in an unfortunate position with Chapman Ford you must be thorough as they will do as little as possible with maximum financial benefit and no regard for safety or customer satisfaction.