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Reviews

Average Ratings

2.3
107 lifetime reviews. Includes reviews of Chapman Northeast Ford - VW from DealerRater.com
  • Horrendous!!

    Horrendous customer service!!! Went in to purchase a new vehicle & after being left to sit for well over an hour while the salesman "discussed" t...

    Dealer Response

    Hello, We are sorry to hear that you did not enjoy your visit here at Chapman Northeast. We are committed to offering every customer a great exper...


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    Horrendous customer service!!! Went in to purchase a new vehicle & after being left to sit for well over an hour while the salesman "discussed" the price with the manager. I Finally went to see what was going on & the under qualified condescending "manager" told me "we told you the price, that's what it is". Not how can we work together on price, not how can make a deal happen, not how can we earn you business. Just flat out,over pay or get lost. We are loyal ford owners. We own over 17 ford trucks & not only will I never buy a truck/car from them, I wouldn't even buy a light build from them!! Being a long time ford owner I plan on contacting ford directly to let them know what type of people the have representing they're products. Furthermore I'm certain Roy Chapman would be disappointed in our experience.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?
    Dealer Response

    Hello, We are sorry to hear that you did not enjoy your visit here at Chapman Northeast. We are committed to offering every customer a great experience, and we would like to hear from you directly so we can locate the appropriate records and investigate what happened in this situation. Please call us at 215-698-7000 and ask to speak to Jim Casey, our general manager.


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  • Destroyed Trust
    March 16, 2017

    Began using Chapman Northeast Ford for service in 2008 (before VW addition). We had a great relationship for eight years. I gave them great revie...


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    Began using Chapman Northeast Ford for service in 2008 (before VW addition). We had a great relationship for eight years. I gave them great reviews, bragged on and recommended them to those who would down dealer operated service centers. Things began to change last year when I took my 2012 Edge (which I purchased (certified) from them in 2014) in for ' The Works' and was told I needed front brakes which I did not believe and did not get. (Two weeks later I took the car in for inspection, it passed, brakes and all.) When they finished with the car and I left the center it cut off before I'd gone half a mile. I restarted it and returned to the service center. They fixed the problem which supposedly had nothing to do with the work they had done earlier, and was under warranty. The thing that really made me start paying closer attention to what they said and did was: the paper work I was given to sign. after signing one sheet I noticed it was folded in half, when I attempted to open it, my adviser, Bob snatched it out of my hand stating it was just for towing, they have to get their money too (with a smile). However, I wasn't towed, I drove back to the center. Three months later, I took the car in for an alignment and was told I needed a new battery. The car cut off while it was up in the air and they had to charge it. I told my advisor there was nothing wrong with my battery when I brought it in, I'd had no trouble whatsoever, so what did they do? I let him know that I was losing confidence in their credibility. So the service manager himself, Pete Wilkens brought my car out, along with his portable charger and told me how he had to charge the battery and how concerned they are about me getting stuck somewhere out there. When my response did not change he walked away stating "IF I had tested it, I know it would have failed. What he didn't know was that it was tested two days earlier as a courtesy when I bought some new tires. My question for him, IF you were so Concerned why Didn't you test it? This last indecent happened in June of 2016. I went back once in August for the Works but haven't returned. It's difficult to take your car to someone when you can no longer trust them to do what's right; when you feel like they're just out to make money. I need to take my car in for service but I first have to find a service center I believe can be trusted.

    Does not recommend this dealer
    Came in for service or repair

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  • Bad customer service
    March 2, 2017

    I made an appointment ahead of time for an oil change and my real differential was leaking a tiny bit, my appointment was at 9 am so I went there ...


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    I made an appointment ahead of time for an oil change and my real differential was leaking a tiny bit, my appointment was at 9 am so I went there on time they told me will call back in couple hours to let me know, they took more than 5 hours called me after 2pm and gave me an estimate of the job, I told them it's a little too expensive the service agent Bob told me he will call me back after he ask someone els, after I waited almost an hour when I called he said your oil change is done u can pickup the car, I asked him you supposed to call me back u never did, I agreed to to get my car fix now he is telling me it won't be done until next day, because the service guy started another job, I told him it's not my fault since I was waiting on your call he said nothing can be done today, my whole day has gone and my car is still in there shop, its pathetic that they make you wait 5 hours just to let you know what's wrong with your car, after you set up an appointment ahead of you don't expect this Very disappointed

    Does not recommend this dealer
    Came in for service or repair

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  • 2017 Mustang GT nightmare
    December 26, 2016

    Vehicle had sustained damage when a deer jumped over a concrete barrier and into my five week old very expensive brand-new Mustang GT. However the...


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    Vehicle had sustained damage when a deer jumped over a concrete barrier and into my five week old very expensive brand-new Mustang GT. However the deer wasn't the worst part. Ford roadside assistance took the car to Chapman Ford Northeast where it had been purchased for repair. After 2 1/2 weeks I'm told to come get the car. It is covered in dirt and they tried to pass off damage on the passenger seat they had done without even mentioning it - thinking that I would just take the car. They hadnt painted the hardware and the fender and hood didn't lineup. The second time they told me to come pick it up it had missing paint, burnt through clearcoat, overspray everywhere and dirt all throughout the finish. At this point I refuse the car for a second time. The third time they called to have me come pick it up I got less than 2 1/2 miles on the Roosevelt Boulevard on a Friday during rush hour traffic where it proceeded to die. After three times of getting it started it died right in their driveway. Shop manager says that it was a broken part on the air intake. The fourth time and final time the car was there I had them deliver it to me at work. During my ride home the coolant light came on. Turns out it was low on coolant. Upon initial inspection of the vehicle in the daylight there are actual bolts hanging out of the front that haven't been tightened; connectors that are not connected and the housing for the fan is pressed up against the raditor support member. Due to the safety of myself and the mechanical anesthetic well-being of my vehicle there is no way that they can get a fifth chance. I cannot implore consumers enough to stay away from Chapman. They appear to have little to no knowledge regarding Ford quality standards. That is in fact if there are any Quality standards left at ford. The body shop manager proceeded to tell us that The quality of this repair would be accepted by 99% of people. Do you want to be one of Chapman Ford 99% that inferior is good enough? The deer happened 11/18... The car was dropped off back to me 12/22......needless to say this is all well documented photos , videos, emails. If you find yourself in an unfortunate position with Chapman Ford you must be thorough as they will do as little as possible with maximum financial benefit and no regard for safety or customer satisfaction.

    Does not recommend this dealer
    Came in for service or repair

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  • SID IS THE MAN!
    March 29, 2016

    MET MY FIANCEE FOR HIS SERVICE CHANGE AND ENDED UP DRIVING OUT WITH A NEW 2016 FORD MUSTANG. VERY PROFESSIONAL YET MADE ME FEEL COMFORTABLE IN MY ...

    Chapman Northeast Ford Volkswagen

    Thank you for sharing your review, Natay! We are happy to hear that you enjoyed your experience here at Chapman, and we hope to see you soon for m...


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    MET MY FIANCEE FOR HIS SERVICE CHANGE AND ENDED UP DRIVING OUT WITH A NEW 2016 FORD MUSTANG. VERY PROFESSIONAL YET MADE ME FEEL COMFORTABLE IN MY NEW PURCHASE.

    Does recommend this dealer
    Chapman Northeast Ford Volkswagen

    Thank you for sharing your review, Natay! We are happy to hear that you enjoyed your experience here at Chapman, and we hope to see you soon for maintenance! If you have any questions or concerns regarding your new Mustang, please do not hesitate to call us at 215-698-7000 and ask to speak to Sid or any of our other ream members-- we are always happy to help!


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  • Heed Barbs Warning..I Wish We Did

    This is the worst experience I have ever had in my twenty years of purchasing vehicles. First, when I inquired about the car and spoke to Angelica...

    Dealer Response

    Hello Chad, We are sorry to hear that you were not satisfied with your family's experience here at Chapman Northeast. Sometimes, that "oldest line...


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    This is the worst experience I have ever had in my twenty years of purchasing vehicles. First, when I inquired about the car and spoke to Angelica, she told me “someone is looking at it right now…and I think they are really interested.” I should have walked away then, as that is the oldest line in the books. However, I didn’t…I sent my family three hours to look at this vehicle. I spoke to salesperson after salesperson, from Ashley on down the line. Explained to them what I was getting in my area for my vehicle as far as trade in, and what I was willing to spend as I already had a check in hand from a lender. My family gets there today, and they go right into appraising my vehicle. My family never got to see the vehicle they went there for?!?!?! After they “appraise” my vehicle, they low-ball us so bad (almost 50% less than anyone in my area had offered), it ended up with them walking out. I can say more, but please read Barb’s comments along with mine before ever calling this dealer, especially if you are out of state!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Chad, We are sorry to hear that you were not satisfied with your family's experience here at Chapman Northeast. Sometimes, that "oldest line in the books" really is true and several customers come interested in the same vehicle, especially with more desirable models like this Routan-- after all, we have a strong local customer base and the vehicle and price were a good enough deal to travel for. We do our best to offer fair and realistic trade values, and we strive to give some of the best appraisals based on market value in the area. We are unable to discuss the specifics of your case here, but we would be happy to do so directly if you would like to call us at 215-698-7000 and speak to our general sales manager, Ken Nixon, or our general manager, Jim Casey. There is more to the situation than you have presented, and while we are sorry that we could not reach a deal, we do welcome you to reach out to one of the above contacts to address any concerns you may have.


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  • Awesome experience
    January 13, 2016

    Came in for an oil change, walked out with an awesome new car. Guys were so accommodating and helpful! I'm telling everyone! Lol. Thanks so much

    Chapman Northeast Ford Volkswagen

    Hello Eileen, Thank you for sharing your review! We appreciate your feedback, and would like to remind you that we are always here to help with y...


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    Came in for an oil change, walked out with an awesome new car. Guys were so accommodating and helpful! I'm telling everyone! Lol. Thanks so much

    Does recommend this dealer
    Chapman Northeast Ford Volkswagen

    Hello Eileen, Thank you for sharing your review! We appreciate your feedback, and would like to remind you that we are always here to help with your vehicle. Feel free to give us a call and any of our team members will be happy to assist you!


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  • Easy, Stress free and Excellent Service
    January 6, 2016

    I went to Chapman Ford/Volkswagen with my eyes set on a Jetta however, I had a dilemma. My current vehicle (Toyota) I was in a lease and it wasn't...

    Chapman Northeast Ford Volkswagen

    Hello Kelly, Thank you for shopping at Chapman and sharing your experience! We are very happy to hear that you are enjoying your new car and woul...


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    I went to Chapman Ford/Volkswagen with my eyes set on a Jetta however, I had a dilemma. My current vehicle (Toyota) I was in a lease and it wasn't up for a few months. The staff was extremely friendly and helpful without being overwhelming or pushy. My salesman was Tom Brown and he provided me with the best car purchasing experience of my life. I told him what I wanted and what I wanted to spend. He made it happen. My past experience has caused me to choose to never go back to certain dealers. I plan on purchasing from Chapman from here on out. What made the service exceptional was that they handled the termination of my car lease. I wanted nothing to do with it and they gave me just that. They took care of all the paper work to help me get out of it and relieve me of the stress it caused. I drove out of the dealership that day in my dream car, guilt free. I would recommend the Chapman Sales Team to everyone. They truly are the best. Thank you for the excellent service.

    Does recommend this dealer
    Chapman Northeast Ford Volkswagen

    Hello Kelly, Thank you for shopping at Chapman and sharing your experience! We are very happy to hear that you are enjoying your new car and would like to remind you that we are here to help throughout the life of your vehicle and beyond. If you have any questions or concerns regarding your car or are ready to set up maintenance, please feel free to call us any time-- Tom and the rest of our team will be happy to offer any assistance we can!


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  • Didn't care to work for my business

    Not impressed with the service here. Salesman wasn't very personable and hovered over us eavesdropping while my mechanic and I did a quick once-ov...

    Dealer Response

    We are sorry to hear that you were not satisfied with your visit to Chapman Northeast. We strive to provide strong and engaged customer service in...


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    Not impressed with the service here. Salesman wasn't very personable and hovered over us eavesdropping while my mechanic and I did a quick once-over of the car. When it came to the sale, I was fully prepared to purchase that day but they wouldn't even entertain negotiations and made no apologies about it. Who agrees to the ticketed price?? Nevertheless, they did absolutely nothing to earn my business and I happily bought the same car at a fair price elsewhere.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are sorry to hear that you were not satisfied with your visit to Chapman Northeast. We strive to provide strong and engaged customer service in all our departments, from the start of the purchase process through your next vehicle selection, and we apologize if this seemed overly close during your time here. We also pride ourselves on our aggressive vehicle pricing, which factors discounts into the advertised selling price to start with, so our initial pricing is usually very close to the best we can offer. We will need more information to check our records and discuss your specific visit, so we encourage you to please call us at 215-698-7000 and speak directly with Ken Nixon, our general sales manager, or Jim Casey, our general manager, so that we can address any concerns you may have regarding your visit and how we do business.


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  • Service
    November 23, 2015

    Reading the reviews, I wish I read this before I bought my truck. The worst service department I have dealt with. My truck has had issues since da...


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    Reading the reviews, I wish I read this before I bought my truck. The worst service department I have dealt with. My truck has had issues since day one, I told service and they charged me to fix the problem but never addressed anything. So still I am waiting for parts that I paid for that are not here, months later. But they tell me they will call me, what a joke. Do not buy here, you will not be satisfied .

    Does not recommend this dealer
    Came in for service or repair

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