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Reviews

Average Ratings

4.7
245 lifetime reviews.
  • No baggering, quick sales process

    Josh Albright sold us the 2014 4 Runner and the 2014 Avalon Hybrid, on the same day. In a matter of a couple hours, we drove 2 new vehicles home,...


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    Josh Albright sold us the 2014 4 Runner and the 2014 Avalon Hybrid, on the same day. In a matter of a couple hours, we drove 2 new vehicles home, having coming to an agreed upon price for the vehicles we wanted to trade in and the new vehicles we wanted to own.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great

    This dealership was great from the beginning they contacted me listened to what I needed and wanted and didn't hassle me about anything ... I did...


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    This dealership was great from the beginning they contacted me listened to what I needed and wanted and didn't hassle me about anything ... I didn't purchase a vehicle yet (had to put everything on hold) but I'll definitely come back to them when I ready

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • No Gimmicks or pressure salesman! Martin is great

    Martin was very helpful and easy to work with on the deal. Very professional and understanding of my needs. Worked hard and fast even during one o...


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    Martin was very helpful and easy to work with on the deal. Very professional and understanding of my needs. Worked hard and fast even during one of the coldest days of the season to get my car ready to drive off the lot. Finance department has been a different challenge, but overall the experience was a welcomed change from other dealerships I visited during my car shopping tour.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2017 Toyota Tacoma - Del Toyota

    After extensive research for a specific Tacoma, we found one we were interested at this dealership. I was in contact with Nikki from the internet ...

    Dealer Response

    It is our pleasure to help not only our local customers, but all of our customers to the highest possible customer satisfaction level. We thank y...


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    After extensive research for a specific Tacoma, we found one we were interested at this dealership. I was in contact with Nikki from the internet department and she provided a lot of information prior to our arrival. My husband and I traveled over 75 miles to this dealership because they had a Tacoma we wanted (with lots of extras) at a great price. We were even able to negotiate a few other additions below retail cost. It was definitely worth the drive and I appreciate the service and although our salesperson, Monica, was fairly new to the dealership she definitely worked with us to get what we wanted.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    It is our pleasure to help not only our local customers, but all of our customers to the highest possible customer satisfaction level. We thank you so much for your patronage and taking the time to acknowledge your purchase process.


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  • DO NOT BUY A CAR FROM THIS DEALERSHIP!

    First just let me say I Never post reviews so needless to say I am very upset about this experience. DO NOT BUY A CAR FROM THIS DEALERSHIP! I boug...


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    First just let me say I Never post reviews so needless to say I am very upset about this experience. DO NOT BUY A CAR FROM THIS DEALERSHIP! I bought a pre owned honda crv from here last month and it was FILTHY DIRTY. Below is the email I sent to the general manager and the contact us form on their website. (I have not gotten a response from either email or the follow up email with the receipt for almost $200 that I had to pay out of pocket to get my new car detailed): I just bought a pre owned 2013 honda crv from here last week (end of Sept) and picked it up yesterday. We specified we wanted it cleaned before picking it up. Every pre owned vehicle I have seen at a dealership has been in like new condition as far as cleanliness so when the salesman assured us it would be cleaned upon picking it up I was under the impression that it would be DETAILED as in every nook, cranny, crack, and crevice would be cleaned like every other pre owned vehicle I looked at or test drove from other dealerships in my lifetime. The interior was so disgustingly dirty after they "cleaned" it that I had to point out obvious dirty marks that they cleaned up after marking them with stickers. These were just a few obvious stains I could see in the poorly lit bay. As soon as I moved anything like the visor, seat, seat belt, armrest, etc I found more dirt. I took a white cloth to just about any part of the black interior and it would show dirt. ALL the dirt should have been cleaned not just some of the very visible stains, I should not have had to point out anything that obvious. I am very upset about this and would like some assistance with the $200 to $300 I now have to pay to get my car professionally detailed as it should have been by the dealership. Cleanliness is one of the main reasons I buy from a dealership and not a personal owner. There are dirt and stains that are easily removed everywhere. I pulled down the visor on my way home only to find black marks (again came off fairly easy with a little elbow grease). I do not have all the special tools and cleaners to clean everything myself so please fix this matter. I would like a check or a gift card to help pay for this detailing that should have been done by you. I do not live close by and since Del toyota has proven that they do not know the meaning of clean I'm not driving back for a third try at "clean". I am going to use an outside company and would appreciate help with the payment to make this right. This is costing me time, aggravation, and money. The salesman was quick to pass the blame on everyone else about everything. I do not care who's at fault only that this is made right. Also he tried to charge us for new tags when they were not needed which we found out from the financial lady who corrected it. I have a few sample pics to show proof of dirt but there is no way to attach them to this contact form and could not find any direct email address

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Car purchase the way it should be!

    Went into Del expecting the worse. Last car buy experience was at a neighboring Hyundai dealer (man were they awful) so I was hoping for a differe...

    Dealer Response

    Thank you so much for sharing your experience, Katie! We believe in attentive and professional customer service and I'm glad that our team made su...


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    Went into Del expecting the worse. Last car buy experience was at a neighboring Hyundai dealer (man were they awful) so I was hoping for a different outcome. These guys were GREAT! Super professional and attentive to my needs. Taking my daughter there this weekend to buy a new Camry. Place is well run and it shows! Keep up the great work!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for sharing your experience, Katie! We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. We look forward to working with you again soon! Best regards, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200


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  • Started out good - Ended up bad

    On 9/14/15 I found a Tundra on their website I was interested in purchasing. Their Internet Manager Nikki sent me told me the truck was available,...

    Dealer Response

    On behalf of the entire team at Del Toyota, I would like to apologize for your experience. This type of customer service is unacceptable for our s...


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    On 9/14/15 I found a Tundra on their website I was interested in purchasing. Their Internet Manager Nikki sent me told me the truck was available, sent me the description of the particular vehicle including VIN# and a price which was good. I called her and told her I wanted the truck and offered to give her a deposit from my credit card over the phone. She declined to take the deposit saying it was not necessary so I filled out their on-line credit application which she acknowledged receiving VIA email. I asked her if I brought another driver with me could they get the truck ready on the spot and she said yes. I told her I lived 60 miles away and wanted to be sure the truck was there and she told me that on Mondays there are few customers in the dealership and that she would pull the key so no problem. I arrived at the dealership at 12:30 and met Nikki who told me my credit was excellent and handed me over to a salesman to complete the transaction. Salesman could not find the truck. Then told me another salesman had left with the truck. I asked when it would be back and he didn't know because he was taking someone on a test drive to show his wife. I was more than upset. Told him to call the salesman on his cell and tell him the truck had been sold. More delay and finally they sat me down with a manager that told me the truck had been sold. I asked him how they could sell it twice and he asked me to wait while he checked on something. A short time passed when the salesman returned and told me I would need to talk to another manager. That guy was quite smug and basically told me too bad, it was sold. I lost it in the show room and left. Since 1986 I've bought or leased 5 Camry's and a Tacoma plus some other vehicles. This is the absolute worst experience I've ever had. I did contact the Toyota regional office who is trying to find me a truck.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    On behalf of the entire team at Del Toyota, I would like to apologize for your experience. This type of customer service is unacceptable for our standards. We would like to further understand what happened as it helps us to grow as a dealership. Would you be open to contacting us at your earliest convenience? We look forward to hearing from you. Sincerely, Jack Del | Owner


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  • Great service, friendly emlpoyees, and beautiful

    The employees are so friendly and helpful. Being retired, we need to stick to a budget and our sales associate helped us do that. He was extreme...

    Dealer Response

    Thanks so much for this great review, Mary. We try to create a friendly and professional experience for all of our customers. The fact that you go...


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    The employees are so friendly and helpful. Being retired, we need to stick to a budget and our sales associate helped us do that. He was extremely helpful setting up our blue tooth also.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks so much for this great review, Mary. We try to create a friendly and professional experience for all of our customers. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Stay safe! Jack Del | Owner


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  • good experience

    Salesperson was easy to work with and he and management were able to match the price I was willing to pay.

    Dealer Response

    Thank you for leaving this great feedback, Laurence. We appreciate your feedback and are happy to hear that we were able to meet your needs. We a...


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    Salesperson was easy to work with and he and management were able to match the price I was willing to pay.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving this great feedback, Laurence. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you in the future! Happy driving! Jack Del | Owner


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  • A place that actually appreciates your business.

    I am very satisfied with the service at Del, from the person that meets me outside to the cashier. I feel that my business is appreciated. I also ...

    Dealer Response

    James, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the service you received from us. If the...


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    I am very satisfied with the service at Del, from the person that meets me outside to the cashier. I feel that my business is appreciated. I also like that it is very easy to get appointments.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the service you received from us. If there is anything more that we can do please come back and see us again. Take care! Jack Del | Owner


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