[{"id":414342,"personPtyId":39864974,"firstName":"David","lastName":"Gershman","titleText":"Sales and Leasing Consultant","emailTxt":"dgershman@mbofwilmington.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/9314/employees/550dde669804.jpg","drDealerId":9314,"dealerEmpStartDtUtc":"1272672000","industryStartDtUtc":"1272672000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":107710,"firstName":"Rick","lastName":"Umani","titleText":"Sales Associate","emailTxt":"rumani@mbofwilmington.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/9314/employees/f33dc6fe-25c5-426f-a812-44ad1f9450c3.jpg","drDealerId":9314,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":107711,"personPtyId":39849569,"firstName":"Dru","lastName":"Brahmbhatt","titleText":"Pre-owned Sales Manager","emailTxt":"dbrahmbhatt@mbofwilmington.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/9314/employees/85379baad44b.jpg","drDealerId":9314,"dealerEmpStartDtUtc":"1291161600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":439841,"personPtyId":39885801,"firstName":"alissa","lastName":"facciolo","titleText":"sales","emailTxt":"afacciolo@mbofwilmington.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/9314/employees/063d2163b26e.jpg","drDealerId":9314,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":394021,"personPtyId":39863580,"firstName":"Derek","lastName":"Wimbish","titleText":"General Sales Manager","emailTxt":"dwimbish@mbofwilmington.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/9314/employees/19017ae48c47.jpg","drDealerId":9314,"dealerEmpStartDtUtc":"1443657600","industryStartDtUtc":"891388800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":414347,"firstName":"geoff","lastName":"TOWNSEND","titleText":"sales","emailTxt":"jtowsend@mbofwilmington.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":9314,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":414346,"firstName":"jaclyn","lastName":"melchior","titleText":"sales","emailTxt":"jmelchior@mbofwilmington.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":9314,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Mercedes-Benz of Wilmington

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Mercedes-Benz of Wilmington Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2009

The Mercedes-Benz of Wilmington Promise:

...


1.To provide consumers with an automotive retail experience based on relationship building, trust, respect and friendly communications.
2.To surpass the customer's expectations with the highest level of customer service and win their lifetime loyalty.
3.To provide our customers with an automobile that is safe and comfortable.
4.To surpass the highest levels of customer satisfaction
5.To provide the highest quality repair and maintenance service while striving to repair the vehicle right the first time.

"Progress with Distinction!"

Service

Wheel Alignment (FWD)

$109.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
396 lifetime reviews. Includes reviews of Mercedes-Benz of Wilmington from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 18, 2019

    Very friendly and helpful, very patient, ready for difficult questions, we will come back for more services and more new cars from this dealer. Great... place

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Derek Wimbish

    General Sales Manager

    (4.9) 16 reviews

  • 5.0 out of 5
    October 18, 2019

    I like this dealership and I would come back to by another car the people were all very nice and super helpful if you're looking for a car come here

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Derek Wimbish

    General Sales Manager

    (4.9) 16 reviews

  • 5.0 out of 5
    October 17, 2019

    I didn't have an appointment but the service rep happily fit me in. The service rep and staff were very friendly and helpful. The service rep kept me informed... and consulted with me before performing the service.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 17, 2019

    Dru made sure I came out with a car I liked .. they made me feel comfortable buying my car and worked wit me with my budget

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dru Brahmbhatt

    Pre-owned Sales Manager

    (5.0) 19 reviews

  • 5.0 out of 5
    October 17, 2019

    Bob walls and Jason where great. I arrived without an appointment and they took me in immediately. Bob personally road testes my car then put on the lift... an 30 minutes later I was on my way. Thank you both!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 16, 2019

    I have been Impressed with the level of service, follow up and quality of craftsmanship at WIlmington Mercedes.-Benz dealership. Carl Cohill and Jason... in service are easy to work with.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 16, 2019

    Warning came on my dashboard, I drove in Service, meet Carol Wilson she wrote me up and said it would take an hour and a half. In an hour car was ready... and even washed!! Thank you Carol for a great experience!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 16, 2019

    Dave was very attentive and thorough. The purchase process was very smooth and we got the price we were looking for. Very happy with everyone involved... and especially the car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    David Gershman

    Sales and Leasing Consultant

    (5.0) 34 reviews

    Dru Brahmbhatt

    Pre-owned Sales Manager

    (5.0) 19 reviews

  • 5.0 out of 5
    October 16, 2019

    Excellent customer service, accommodating with loaner car . Addressed all vehicle issues promptly . Loaner car was excellent ... Dealer ship is on the... up and up . Cheers

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 16, 2019

    Excellent services. My services person was very good and I only waited 1 hrs. My wait was perfect and the refreshments enjoyed. Thanks you for taking... care of my Benz.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews