Mercedes-Benz of Wilmington

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Reviews

Average Ratings

4.4
277 lifetime reviews. Includes reviews of Mercedes-Benz of Wilmington from DealerRater.com
  • How car buying should be... :-)

    The sales staff who assisted me through my buying experience: Johnny; Derrick; and Kelly were the very best. Johnny Tran is excellent, personabl...


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    The sales staff who assisted me through my buying experience: Johnny; Derrick; and Kelly were the very best. Johnny Tran is excellent, personable, and the utmost professional. Everyone was genuine! To make such an investment, MB of Wilmington demonstrated how a good relationship starts. I am looking forward to meeting the Service Team and lead mechanics to that we all get to know each other and have a well trusted future. ~GRivs

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Happy Wilmington Client

    Had regular maintenance done and the experience was great. Dealership service area is extremely clean, has very competent friendly personnel. Pro...


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    Had regular maintenance done and the experience was great. Dealership service area is extremely clean, has very competent friendly personnel. Provided prompt transportation to and from my home. And most importantly did the maintenance in the time they said they would.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Professional and easy to business with.
    May 25, 2017

    David Gershnan, Mercedes-Benz Wilmington, Sales Consultant is very knowledgeable and easy to do business with. Geoffrey Townsend, Internet Sales ...


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    David Gershnan, Mercedes-Benz Wilmington, Sales Consultant is very knowledgeable and easy to do business with. Geoffrey Townsend, Internet Sales found the model and options important to me. Dave has also been very helpful after the car was delivered. I recommend anyone considering purchasing a Mercedes, contact Dave Gershman. Wilmington Mercedes Benz is first class.

    Does recommend this dealer

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  • Fantastic dealership

    Dru and Happy-total professionals! They were patient and couldn't do enough for us.


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    Dru and Happy-total professionals! They were patient and couldn't do enough for us.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Mercedes car purchase

    Dave Gershman was an excellent sales person. Knowledgable of his product. The whole team at Wilmington was easy to work with and knowledgable. The...


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    Dave Gershman was an excellent sales person. Knowledgable of his product. The whole team at Wilmington was easy to work with and knowledgable. The best car purchasing experience we have ever had!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2012 Mercedes Benz C300 fuse box replacement

    My customer service was excellent. My wait time was appropriate. I am overall satisfied with my service.


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    My customer service was excellent. My wait time was appropriate. I am overall satisfied with my service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Mercedes Benz of Wilmington

    Everybody at the dealership was friendly and remembered my face when I came back. They constantly congratulated me on my purchase. They were very ...


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    Everybody at the dealership was friendly and remembered my face when I came back. They constantly congratulated me on my purchase. They were very easy to deal with, not condescending like some other dealerships when they see a young person coming in to check out a car

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience.
    January 6, 2017

    Great customer service, low pressure and honored Usaa's pricing. They made sure the car was there prior to arrival and the complete sales experien...


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    Great customer service, low pressure and honored Usaa's pricing. They made sure the car was there prior to arrival and the complete sales experience was great. They offered multiple options for me to take the car on a Saturday, since I was out of state. The car was cleaned and fueled prior to taking it home. Again excellent costumer service and very prompt on all responses. Definitely recommend them.

    Does recommend this dealer

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  • Awesome

    Alissa was genuine and very welcoming!...She was extremely knowledgeable and treated me like a person. She rocks! It was easy and fast!


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    Alissa was genuine and very welcoming!...She was extremely knowledgeable and treated me like a person. She rocks! It was easy and fast!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • New Mercedes Benz Purchase

    This was the easiest car purchase we ever made! Thank you to Richard and everyone at that Mercedes Benz Dealership in Wilmington, DE. Richard was...

    Dealer Response

    Diana, thank you so much for this 5-star review about your experience! We always enjoy hearing from our customers. I am pleased to hear that Richa...


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    This was the easiest car purchase we ever made! Thank you to Richard and everyone at that Mercedes Benz Dealership in Wilmington, DE. Richard was thoughtful and answered all our questions He spent the time with us to make sure we got the right car. It was an overall great experience.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Diana, thank you so much for this 5-star review about your experience! We always enjoy hearing from our customers. I am pleased to hear that Richard was helpful and accommodating while helping you choose your next vehicle. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. Sincerely, Joe Alcodray General Manager


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