Mercedes-Benz of Wilmington

New 877-390-8842 Dealer Website
Used 888-251-2110 Email Dealer
Service 888-570-9193

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Reviews

Average Ratings

4.9
Average based on 170 reviews
  • Best MB Dealer

    EJ Willard goes above and beyond to make everything as easy as possible. This was my fourth car that I have purchased of of him and I will continu...


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    EJ Willard goes above and beyond to make everything as easy as possible. This was my fourth car that I have purchased of of him and I will continue to work with him in the future.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • mr ty brown

    went in for a seat issue , the Mercedes team came and got me right into the shop, I mean I watched them take car of my car.. They came and explain...

    Dealer Response

    Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that...


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    went in for a seat issue , the Mercedes team came and got me right into the shop, I mean I watched them take car of my car.. They came and explained everything in detail..it was a awesome experience. They were quick ,but also very professional.. the car was washed and I was on my way to work.. great team over at Wilmington Mercedes.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you again in the future! Best regards, Joe Alcodray General Manager


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  • Fantastic Daelership!

    M Benz of Wilmington is a great car dealership. They are friendly, professional and listen to the consumer. Yesterday our salesman, Vic M. did...

    Dealer Response

    Congratulations on your new car! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and...


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    M Benz of Wilmington is a great car dealership. They are friendly, professional and listen to the consumer. Yesterday our salesman, Vic M. did a great job. He was friendly, professional and worked to get us a fair price our a new MB. Before you buy a new car I would check out MB of Wil.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Congratulations on your new car! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Vic was so positive. We hope you enjoy your new car for a long time to come. It was truly a pleasure working with you. Respectfully, Joe Alcodray General Manager


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  • They went the extra mile!

    When I went in to MB of Wilmington for an oil change, I had difficulty setting the clock in my car and also had a big nail in my tire! they took c...

    Dealer Response

    Frankie, we would like to thank you for your kind words. We feel our service department is what makes Mercedes Benz of Wilmington special. Review...


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    When I went in to MB of Wilmington for an oil change, I had difficulty setting the clock in my car and also had a big nail in my tire! they took care of both of them without charging me extra. I will always be a customer of MB of Wilmington.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Frankie, we would like to thank you for your kind words. We feel our service department is what makes Mercedes Benz of Wilmington special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best regards, Joe Alcodray General Manager


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  • Amazing Service Department

    After 20 years of buying Mercedes (Some at your dealership) I always serviced my vehicle at a dealer closer to my home. Last November I had a tire...

    Dealer Response

    Brian, thank you so much for your review! We really appreciate your business and are so happy that Tom and Sean could provide great service to you...


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    After 20 years of buying Mercedes (Some at your dealership) I always serviced my vehicle at a dealer closer to my home. Last November I had a tire blow out on 95 and made my way to your service department. WOW is all I can say, I've been back three times since and every visit has been perfect. Service Manager Tom Lathbury and Sean Bradley have taken care of me and I can't believe what I've been missing servicing elsewhere.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Brian, thank you so much for your review! We really appreciate your business and are so happy that Tom and Sean could provide great service to you and your vehicle. We look forward to serving you again! Joe Alcodray General Manager


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  • Service MB of Wilmington

    On time service, including the shuttle driver. I get a call or email with a status update.

    Dealer Response

    Ricky, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough...


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    On time service, including the shuttle driver. I get a call or email with a status update.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ricky, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, Joe Alcodray General Manager


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  • Service

    Work was done in the time stated and cost came in under estimate.

    Dealer Response

    Thank you for taking the time to share with us. I'm happy to read that the work on your car was done in such a timely manner. Please remember that...


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    Work was done in the time stated and cost came in under estimate.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share with us. I'm happy to read that the work on your car was done in such a timely manner. Please remember that we're always here to assist you with any future auto needs and be sure to keep up with us on Facebook for access to exclusive content! Drive safe! Respectfully, Joe Alcodray General Manager


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  • Great service dept, roadside service, loaners

    Its really a shame, here you have an outstanding MB Store with a superior service dept (my advisor is Dan Steffer) , roadside assistance by Bill i...

    Dealer Response

    Rudy, thank you for your feedback. We strive for 100% customer satisfaction and I am sorry to hear that our waiting area did not meet your expecta...


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    Its really a shame, here you have an outstanding MB Store with a superior service dept (my advisor is Dan Steffer) , roadside assistance by Bill is great, the shuttle drivers are excellent and one can have great conversations with the. Danielle who handles the loaners knows a lot of customers by name and is a pleasure to deal with, last the receptionist Ana is very nice and will not let you out the door unless you are 100% satisfied. The shame part is that the customer wait area in the showroom is not up to Mercedes Benz Standards which is why I've given them a poor rating. Folks that spend 40 to 100K for a vehicle deserve better than stale snacks, or not even any snacks in the area. They even have a sign which states (TAKE ONLY ONE) is that cheap or what. The coffee machine is a plus, but over all its a D+ at best. Please be assured that besides the substandard customer wait area everything else is A++

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Rudy, thank you for your feedback. We strive for 100% customer satisfaction and I am sorry to hear that our waiting area did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Regards, Joe Alcodray General Manager


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  • Service

    Your agent, Steve Degnars was extremely helpful and courteous..I came in without and appointment and was taken right away and handled with the upm...

    Dealer Response

    Lori, thanks for this review! It is gratifying to hear that Steve was able to receive you quickly and was able to perform time-efficient service o...


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    Your agent, Steve Degnars was extremely helpful and courteous..I came in without and appointment and was taken right away and handled with the upmost efficiency and care.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lori, thanks for this review! It is gratifying to hear that Steve was able to receive you quickly and was able to perform time-efficient service on your vehicle. Please feel free to stop in or reach out to us if you have any questions for our staff. Take care! Best regards, Joe Alcodray General Manager


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  • MB GLK350

    Knowledgeable and friendly personnel with a willingness to answer and ask questions leading to a sale. Thank you Dave and Eric.

    Dealer Response

    Thank you so much for this lovely review, Gary. It's wonderful to hear Dave and Eric provided you a knowledgeable and friendly service during your...


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    Knowledgeable and friendly personnel with a willingness to answer and ask questions leading to a sale. Thank you Dave and Eric.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this lovely review, Gary. It's wonderful to hear Dave and Eric provided you a knowledgeable and friendly service during your visit. If you have any questions, please don't hesitate to reach out to us again.mer that enters our dealership. Please visit us if you have any concerns about your car. Regards, Joe Alcodray, General Manager


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