Fred Beans Ford Lincoln of West Chester

Reviews

4.8 out of 5 4.8
68 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    March 8, 2018

    I was very pleased with the way my salesman I had handled the sales process very professionally and very painlessly. I picked up my new car the next day... and everything about the car was explained and all my questions were answered. I have used this dealer before and will use them again.

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  • 5.0 out of 5
    March 5, 2018

    Total experience exceeds expectations. I have owned over 50 cars, my service person, Herb, is the best service person I have ever had. This includes the... fact that my wife's last four cars have been Mercedes. I'm very happy with my experience.

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  • May 12, 2017

    Joy Smith was the sales person and she was great. She was super friendly, knowledgeable, and made the process quite easy. The facility was immaculately... clean everyone there was friendly. They even had cold water and fresh baked cookies for my girls. I would recommend this dealership to anybody, and actually I have mentioned it to a couple people.

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  • 5.0 out of 5
    February 27, 2018

    walked in without an appointment on a saturday morning with a battery problem. staff couldn't have been more helpful. worked me into the schedule, took... care of problem and then looked ahead and also took care of my car inspection, which was due in a few weeks.

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  • 5.0 out of 5
    February 26, 2018

    Everyone at the dealership were very friendly from the moment we stepped into the dealership. We were dealing with Bruce Teel, he was very helpful and... very well prepared for our meeting that day.

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    Shopped for a new car
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    Dealer Response

    Judy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Congratulations on your new vehicle, and pl...ease don't hesitate to call or stop by if there is ever anything that we can do for you!

  • 5.0 out of 5
    February 12, 2018

    Half a day... in..bought... dropped off at car rental and completed

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  • 5.0 out of 5
    February 12, 2018

    We purchased two vehicles from Fred Beans and have only had exceptional service. The waiting room is comfortable too.

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    Shopped for a new car
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  • 5.0 out of 5
    February 8, 2018

    Kim always makes it a pleasure when I call and make an appointment. Atmosphere is always friendly and professional.

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    Dealer Response

    Kathleen, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any additional needs or questions..., we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    February 6, 2018

    Overall it was a great experience. My dealer, Dave was wonderful. He was very experienced and met every question, comment and concern I had.

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  • 5.0 out of 5
    February 5, 2018

    Herb, in your service department, was extremely helpful . He explained the rationale for the service needed for MKX and as always his expertise and professionalism... was greatly appreciated.

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    Shopped for a used car
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    Dealer Response

    Victor, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anyth...ing else we can do for you! Safe travels!

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