John Kennedy Ford Mazda Conshohocken

Reviews

Average Ratings

3.2
47 lifetime reviews.
  • John Kennedy FORD Conshohocken PA

    I have leased and purchased about 4 cars from this dealership. Highly recommended! Service is always a plus! I love the drop off and the excellent...

    Dealer Response

    Kay, Thank you for taking the time to give us some feedback. We appreciate you coming back to us- but thats what we are supposed to do, right? I ...


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    I have leased and purchased about 4 cars from this dealership. Highly recommended! Service is always a plus! I love the drop off and the excellent service to your door. The driver is always pleasant! Definately recommend!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Kay, Thank you for taking the time to give us some feedback. We appreciate you coming back to us- but thats what we are supposed to do, right? I look forward to seeing you around the dealership. Chris Mancini General Manager


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  • Bad experience

    Good until you have a problem. I bought my first new car her last july a 2015 ford focus that was on the showroom floor and have had nothing but p...


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    Good until you have a problem. I bought my first new car her last july a 2015 ford focus that was on the showroom floor and have had nothing but problems since that day. From the Bluetooth working half the time to the front passenger door misaligned and unable to close. But the biggest one is the transmission! I have been here for service over 10 times for the transmission and nothing has worked to resolve the stuttering, lerching, jerkiness and random stalling while driving. An "automatic" vehicle should not stall and turn off while driving. Nor should it keep going backwards after putting it in drive. No one here really seems to want to actually do something to help. The sales team solution is to buy a more expensive car for more money. Good idea for them at least. And the service team seems like there tired of seeing my car there and me complaining well i am too i bought a new car not to have problems. I can not recommend buying a car here based on this and since i got my car anytime i tried to get out of it they gave me a bad deal and i compared them to other local ford dealers and others are cheaper. My friends and family will never buy a ford now and one who did got rid of it after hearing my issues.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Don't go for service

    I went for an oil change on my truck. They removed my tires and lost my hub caps and are refusing to replace them.


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    I went for an oil change on my truck. They removed my tires and lost my hub caps and are refusing to replace them.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?

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  • Very nice people

    It was pleasure to talk to them. Was surprised on a good way

    Dealer Response

    Mr NETS, Thank you for taking the time to give us some feedback. Even though we are Sixers fans around here, we are glad we took good care of you...


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    It was pleasure to talk to them. Was surprised on a good way

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mr NETS, Thank you for taking the time to give us some feedback. Even though we are Sixers fans around here, we are glad we took good care of you. We hope to see you again. Chris Mancini General Manager


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  • 2nd Time New Car Buyers

    This was our 2nd overall time purchasing a new vehicle, first time from John Kennedy. After doing extensive online research about vehicles and dea...

    Dealer Response

    Thank you for your positive review. We always strive to provide excellent service with a professional and caring staff here at our location. Thank...


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    This was our 2nd overall time purchasing a new vehicle, first time from John Kennedy. After doing extensive online research about vehicles and dealers in our area, we decided to go with a 2016 Mazda CX-5 from John Kennedy. We picked a vehicle out online and an online sales rep messaged me back and forth all day and made sure any questions or concerns that we had were answered, very pleasant experience. We scheduled a Saturday morning visit and the vehicle was waiting for us when we walked in. After meeting our sales rep, we went for a test drive and loved the vehicle so we went in to discuss pricing. We did have our hopes set a little too high because we chose the top model with almost all options and it ended up being out of our price range, We then looked at a second option and after discussing, we still couldn't get in our price range. Our rep was not helping out on price at all and the amount offered for my trade-in was pretty darn low, although it did have high mileage and needed some work. We were then offered a third option which was a mid model with still a good amount of options. After looking at it we decided that this was the one we had to have. The dealer offer was in our grasp but still a little hard to swallow. After already being 4 hours into this, we decided to take the offer home and further discuss since our rep wasn't really helping out on price. Well that seemed to light a fire under him because now we finally seriously start discussing pricing! After about 10 minutes, we were given an excellent offer and even more for my trade-in. Once we agreed and started the paperwork, we were out of there with our new vehicle in about 1.5 hours. Overall, this seems like a great place to be associated with to buy a new vehicle. The online rep was awesome and our financing lady was great as well. All of the other sales reps around us seemed to be cheerful, happy and eager to help anyone and everyone. Ours really didn't fit that mold though, he was just very blah. He did however, after much haggling, help us drive away with what we wanted and could afford. I would recommend this dealer to anyone looking to purchase a new Mazda.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your positive review. We always strive to provide excellent service with a professional and caring staff here at our location. Thanks again for the great review of John Kennedy Ford of Conshohocken!


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  • A very Pleasant Buying Experience

    We went shopping for a vehicle, not really wanting to talk to a saleman, we ran into pete at Conshohocken Ford, and we were put at ease right away...

    Dealer Response

    Todd and Jean, Thank you for taking the time to write this about Pete. He has been with us a long time and your comments are common with Pete. ...


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    We went shopping for a vehicle, not really wanting to talk to a saleman, we ran into pete at Conshohocken Ford, and we were put at ease right away! There was zero pressure, the whole staff were extremely helpful and really made a usually stressful thing very pleasant. Thanks to all especially Pete!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Todd and Jean, Thank you for taking the time to write this about Pete. He has been with us a long time and your comments are common with Pete. We appreciate your business and look to see you around the dealership. Chris Mancini GM


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  • New car purchase

    Extremelly helpful and friendly staff. Happy to stay late in order to finish paperwork and deliver car. Great experience.

    Dealer Response

    Dear FD, Thanks for the review. We are glad you found us friendly and helful- but we are supposed to be- aren't we? Also, we will stay as lng as...


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    Extremelly helpful and friendly staff. Happy to stay late in order to finish paperwork and deliver car. Great experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear FD, Thanks for the review. We are glad you found us friendly and helful- but we are supposed to be- aren't we? Also, we will stay as lng as it takes when someone is buying a car from us. See ya when you come in for maintenance. Chris Mancini gm


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  • Poor Service

    Needless to say, unless you bought a Ford vehicle from this or one of its sister dealerships, the service department is absolutely useless. I boug...

    Dealer Response

    Hi, I apologize abouit the poor service you recieved. If I may ask- can you provide the person at our dealership that provided this service? I'd...


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    Needless to say, unless you bought a Ford vehicle from this or one of its sister dealerships, the service department is absolutely useless. I bought a non-Ford vehicle and thought it would be reasonable to return it to the dealership for service. I was wrong. Among many other things, they cannot even change the oil indicator on non-Ford vehicles to keep it from blinking. And the Ford ESP on used non-Ford vehicles is a waste of money.

    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, I apologize abouit the poor service you recieved. If I may ask- can you provide the person at our dealership that provided this service? I'd like to investigate what happened to see if I can help. Chris Mancini GM


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  • pleasant experience

    Pete was very helpful. Took care of our needs. My daughters 1st car and she is very pleased. We will shop there again.

    Dealer Response

    Dear C Manning, Thank you for your business. As you can tell, Pete Gonzales takes good care of his customers and thinks long term. I appreciate ...


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    Pete was very helpful. Took care of our needs. My daughters 1st car and she is very pleased. We will shop there again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dear C Manning, Thank you for your business. As you can tell, Pete Gonzales takes good care of his customers and thinks long term. I appreciate you giving us some great feedback. I hope to see you around the dealership. Chris Mancini GM


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  • purchased used f-250

    Found used truck on ford certified web, emailed dealership and was directed to Pete Gonzalez. Truck purchase was seamless, no pressure. Pete was e...

    Dealer Response

    Rick, Thank you for coming to our dealership from Jim Thorpe! Pete really tries to help all his customers- the ones that live close and far away....


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    Found used truck on ford certified web, emailed dealership and was directed to Pete Gonzalez. Truck purchase was seamless, no pressure. Pete was exceptional with all aspects of purchase. Live 70 miles from John Kennedy Ford dealership , would definitely give them my return business. Give this dealership a look, definitely request Mr. Gonzalez.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Rick, Thank you for coming to our dealership from Jim Thorpe! Pete really tries to help all his customers- the ones that live close and far away. Appreciate the feedback Chris Mancini GM


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