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Reviews

Average Ratings

4.3
250 lifetime reviews. Includes reviews of Peruzzi Toyota from DealerRater.com
  • Great Comsumer service

    Michael Lindley is the man! Best car salesman out there, he's not pushy or aggressive at all and he handles all my questions got me a great dealer...


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    Michael Lindley is the man! Best car salesman out there, he's not pushy or aggressive at all and he handles all my questions got me a great dealer on my 2015 Rav4! I'll definitely purchase another vehicle from him again. Thanks Tony Nguyen

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fun and friendly
    April 26, 2017

    My sales person was John Spross. John is a very sweet guy and a great sales person. John was determined to find me the perfect fit and he did just...

    Peruzzi Toyota

    Congratulations Roxeen!!! Thank you so much for this wonderful endorsement of our dealership! Customer satisfaction is our number one priority and...


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    My sales person was John Spross. John is a very sweet guy and a great sales person. John was determined to find me the perfect fit and he did just that. John work with me for hrs and he never lost that big smile even when I was very tough on the price. My daughter and I had a good time joking with John and his sales buddy Chris! They both made this process very fun! I also have to say when I test drove my new SUV it had not been detailed yet and it had a lot of stain issues and dog hair. This was no match for Dave who did an amazing job. I also brought it back for some scratches and paint chips. John got my SUV right in and Dave did another great job. Thanks you guys I'm actually gonna try to stay in touch just to say hi!!

    Does recommend this dealer
    Peruzzi Toyota

    Congratulations Roxeen!!! Thank you so much for this wonderful endorsement of our dealership! Customer satisfaction is our number one priority and we greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs! ~ Peruzzi Toyota Management


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  • Great experience
    February 21, 2017

    If you are not sure what salesman to use at Peruzzi Toyota ask for John Rivera . Very patient and easy to work made for a great truck buying e...

    Peruzzi Toyota

    Congratulations Josh!!! Thank you so much for this wonderful endorsement! We are so happy to hear you were pleased with your buying experience at ...


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    If you are not sure what salesman to use at Peruzzi Toyota ask for John Rivera . Very patient and easy to work made for a great truck buying experience .

    Does recommend this dealer
    Peruzzi Toyota

    Congratulations Josh!!! Thank you so much for this wonderful endorsement! We are so happy to hear you were pleased with your buying experience at our dealership and greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs. ~ Peruzzi Toyota Management


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  • Pitiful customer service!! This place should be closed down!
    November 17, 2016

    Had my car serviced here for a warranty repair. Got the car back with a nonfunctioning part. They forced me to pay for the part and would take own...

    krissrock

    by the simple fact you're denying that your tech had involvement in the part "failing" shows you lack of honesty. the alternator "failed" while ...

    Peruzzi Toyota

    Mr. Philip Christian, As we discussed today on the telephone, at no point where you ¿¿¿forced¿¿¿ to pay for any repairs to Lauren Gaudin¿¿¿s 2007 ...


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    Had my car serviced here for a warranty repair. Got the car back with a nonfunctioning part. They forced me to pay for the part and would take ownership of issue. They simply claim the part "failed" Even though they removed the part from the car, and it "failed" in their possession, they would not take ownership! I will never step foot on the property again, and will be sure to tell everyone I know, to tell everyone they know, to never go to this piece of xxxx dealership!

    Does not recommend this dealer
    Came in for service or repair
    krissrock

    by the simple fact you're denying that your tech had involvement in the part "failing" shows you lack of honesty. the alternator "failed" while in your possession after your tech worked on the engine. it's as simple as that. When this happened, your staff insinuated that I bought the car with a bad alternator. Anybody with half a brain knows this can't be true. So, now your excuse is "it just failed" You want me to believe that after your tech took the engine apart, the alternator magically died on it's own with no relevance to that fact that your tech had removed it ? This is the exact opposite of "honesty and integrity" Funny how the free warranty work turned into a $300 repair job for something that was working when you took possession of the car. I think that's called swindling!

    Peruzzi Toyota

    Mr. Philip Christian, As we discussed today on the telephone, at no point where you ¿¿¿forced¿¿¿ to pay for any repairs to Lauren Gaudin¿¿¿s 2007 Scion back in July. The vehicle was towed in, and diagnosed as a failed alternator. As a goodwill gesture we offered to install the part at no charge, and we would also pay the tow bill. Prior to any repair or expense to you, this was discussed, and agreed to by you, again, before repairs were performed in July. Never are any repairs performed on a customer¿¿¿s vehicle without authorization. Peruzzi Toyota takes pride in our reputation in the community for honesty and integrity, and strives to provide a truly exceptional experience every visit. - John Damarodis, Service Director


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  • Great Car Buying Experience
    September 18, 2016

    We just purchased a new 2016 RAV4. Our sales person, Greg Reantillo, made it a great experience. Overall, we felt very comfortable working with ...

    Peruzzi Toyota

    Congratulations Bob and Aileen!!! Thank you so much for this wonderful endorsement! The 2016 RAV4 is one of our favorites and we greatly appreciat...


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    We just purchased a new 2016 RAV4. Our sales person, Greg Reantillo, made it a great experience. Overall, we felt very comfortable working with Greg. Greg has a low key and friendly personality. He took his time to show us the available cars and gave us time to consider our options before making our final decision. Greg explained and made sure we were comfortable with the cars operation before driving off. He even got our smart phones set up with the car's Blue Tooth technology. We would definitely come back to Peruzzi Toyota and Greg Reantillo for future car purchases. Bob and Aileen

    Does recommend this dealer
    Peruzzi Toyota

    Congratulations Bob and Aileen!!! Thank you so much for this wonderful endorsement! The 2016 RAV4 is one of our favorites and we greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs. ~ Peruzzi Toyota Management


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  • Not A Happy Place To Shop
    September 16, 2016

    The sales person and manager that I worked with while evaluating a used car were so cocky, curt, and arrogant that I could not understand how they...


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    The sales person and manager that I worked with while evaluating a used car were so cocky, curt, and arrogant that I could not understand how they stay in business. Other people that I talked with over the phone and in the dealership that same day were also snippy and discourteous. What stinking attitudes. Steer clear of these clowns.

    Does not recommend this dealer

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  • toyota carolla

    purchased 3 new toyotas. 1 1998 toyota tacoma truck lost when frame rotted due to manufacturing with cheap steel. 1 2011 toyota carolla needs 900 ...


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    purchased 3 new toyotas. 1 1998 toyota tacoma truck lost when frame rotted due to manufacturing with cheap steel. 1 2011 toyota carolla needs 900 dollar repair due to damaged gas sensor line. needs new gas tank due to poor engineering of gas tank. line molded into tank . toyota willing to cover labor but nothing for poor design. after purchasing 3 new cars and trucks from peruzzi in hatfield. wife looking for new car and after test drive was told by salesman they wouldnt give her keys back without purchase from this dealer, peruzzi in hatfield, pa. worst dealer and manufactuer . will seek to purchase honda. dont know if peruzi sells honda but it wont be from them.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Customer service review when re-leasing a new car

    I re-leased a new car this past Saturday, august 13, 2016. i had the good fortune to work with Michael Lindley. He was very helpful, professiona...

    Dealer Response

    Congratulations Rosa!!! Thank you so much for this wonderful endorsement! Customer satisfaction is our number one priority and we greatly apprecia...


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    I re-leased a new car this past Saturday, august 13, 2016. i had the good fortune to work with Michael Lindley. He was very helpful, professional and sincere. I appreciated his low key approach and he was not at all pushy. He took the time to explain all aspects of this transaction carefully and professionally. I would highly recommend him to my friends and the personal service i received and have received from dealing with Peruzzi. the person taking care of the credit aspect of the process was likewise very helpful and friendly. the ONLY NEGATIVE was not being able to sign my name with a pen. Using the current method is MOST ANNOYING and very uncomfortable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations Rosa!!! Thank you so much for this wonderful endorsement! Customer satisfaction is our number one priority and we greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs. ~ Peruzzi Toyota Management


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  • **BUYER BEWARE OF PERUZZI FINANCE STAFF**
    July 29, 2016

    Hi my name is Laura, I went to Peruzzi in 2015 because my brother told me they were a good dealership. Guess what he was wrong. I traded in my C...

    Peruzzi Toyota

    Laura, I would like to personally apologize for the treatment you received during your recent purchase. The whole Peruzzi organization knows how i...


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    Hi my name is Laura, I went to Peruzzi in 2015 because my brother told me they were a good dealership. Guess what he was wrong. I traded in my Chevy Malibu on a Nissan Sentra that had the front paint peeling off the front skirt of the car but the salesman was nice and told me they would paint it. So I bought the car and went back to pick it up and it was painted, but a couple of months later the paint came right off. I dealt with it. So a year later my car was hit from behind and destroyed so I had to get a new car and I saw a Mitsubishi Outlander on the lot at Peruzzi Toyota and went inside with my brother and spoke to my salesman Lee, He was extremely nice and helpful, but his manager was something else. The manager kept trying to push another Outlander in silver on me with way more mileage and a giant scratch deep in the metal on the passenger side of the car. The manager then proceeded to tell me he couldn't get me into the white 2013 Outlander but he could get me into the Silver 2013 Outlander which had more options so that it would be easier to get the loan. IT WAS EXACTLY THE SAME MODEL WITH THE SAME OPTIONS, so I told him no I would wait and look around. Well how amazing I was suddenly able to get financed for the one I wanted when they thought I would leave the Dealership. So I was living in Maryland and planning on moving to Pa in a couple of weeks and changing jobs, so they told me no problem and they got it through and gave me a temporary tag, so I reminded them that I had bought an extended warranty on my Nissan Sentra and I should get a refund and they looked it up and said yes you will get a refund of $531.00 the check will come in 7 to 10 days and as soon as I could switch my license to Pa which I did July 6th and showed it to them that I would get a new plate right away and my refund would come in 7 to 10 days. Wanna Bet it was now Tuesday July 26th 2016 and I went to the dealership again to check on my license plate and refund already upset and crying trying to deal with getting my mother treatment because she was just diagnosed with colon-rectal cancer. As usual the said it would be ready in the afternoon and they would call me, but they didn't and they gave me the run around about one of their finance people quit so finally after threatening to bring the car back since they played around with getting the loan done they had the license plate ready for me on Thursday night July 28th 2016 and when I went to pick it up the manager that was there was very nice but the Finance People by the way are the one's that made all the promises and are both extremely ignorant to women (RYAN DEGAN & JASON GILLES) well Ryan brought the plate out to the desk and made a smart remark saying "WELL ATLEAST YOU GOT TO DRIVE THE CAR FOR FREE FOR A COUPLE OF MONTHS". How was it free I still have to make the same amount of payments for the same amount of time. And I wasn't able to drive it for all that time because the temporary tag expired and i had to store it in my brothers garage for a month and borrow one of his cars. I have never been treated so badly by a car dealer in my entire life. My brother has 10 cars and buys a couple every year, I myself usually trade in every other year. BUT NEITHER OF US WILL EVERY BUY A CARP FROM THAT DEALERSHIP AGAIN. Furthermore the day I picked up my plate they told me it would be 6 to 8 weeks for my refund check to come. If your a woman and you really want to go to Peruzzi to buy a car take a man with you and get your own financing outside of the dealership because the stress and tears and treatment isn't worth getting any car.

    Does not recommend this dealer
    Peruzzi Toyota

    Laura, I would like to personally apologize for the treatment you received during your recent purchase. The whole Peruzzi organization knows how important it is to treat all customers with the utmost respect and to provide exceptional service. We failed in a few instances that you clearly mentioned in your statement. I have researched your entire transaction and most of what you experienced could have and should have been explained in much better terms which would have made this situation much more acceptable. Alot of the delays were beyond either of our control. Your new driver¿¿¿s license was not issued until 3 weeks after you applied for it. The loan delays were due to the bank not being able to verify information you included on your application. Your insurance refunds have been submitted to the insurance companies and will be sent directly to you however we cannot control how quickly they complete their processing. They normal time is definitely longer than the 7 - 10 days you state you were told. Communication is key in every part of life and I plan to use your experience as a learning and teaching tool for my staff. I would welcome the opportunity to speak with you personally. Please contact me at your convenience. Frank Miksit General Sales Manager Peruzzi Toyota 2601 N. Bethlehem Pike Hatfield, Pa. 19440 215-997-1111 X208 fmiksit@peruzzi.com


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  • Recent Service Experience
    June 29, 2016

    My recent experience was worst. They inspected other vehicle and recommended those work to my vehicle like "Check engine inspection","Wheel Alignm...

    Peruzzi Toyota

    Mr. Edara, Thank you for taking my call today. As we discussed on the phone, I want to again apologize for the way the situation was handled when ...


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    My recent experience was worst. They inspected other vehicle and recommended those work to my vehicle like "Check engine inspection","Wheel Alignment", "Front and Back Break Pads","A.C. Service" and ended up with an estimate of $700 excluding tax. At that time i answered them i will do them later as i thought those are for my vehicle. They did state inspection to other vehicle and pasted the stickers to my car and left other's vehicle registration and insurance in my car. Next day I called to the show room and went to submit the Registration and asked about the inspection stickers and the manger boldly argued with me and i advised couple of time finally he told that he will prove the recommendation are for my vehicle only and ended up with a cooked story saying that both the car's has same tag number and make, model, color of the cars also same so we got mixed them. Really frustrated and wasted my time around couple of hours to drove there and waiting for your's mistake.

    Does not recommend this dealer
    Came in for service or repair
    Peruzzi Toyota

    Mr. Edara, Thank you for taking my call today. As we discussed on the phone, I want to again apologize for the way the situation was handled when you called the next day questioning the findings during your service. Rather than gather all the information and review, the assumption was made that our information was correct. We did not take the time to thoroughly review the situation, and summarily dismissed your concern. The information was incorrect, and once you returned the mistakes were corrected. I also want to thank you for bringing this to our attention. This has been a valuable training tool for our staff; we always strive to provide a truly exceptional service experience on every visit. As I said, please feel free to contact me directly anytime, and I look forward to showing you in the future a Truly Exception Service Experience. - John Damarodis, Service Director


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