Reviews

Average Ratings

3.9
283 lifetime reviews. Includes reviews of J. L. Freed Honda from DealerRater.com
  • A DEALERSHIP WITH GREAT QUALITIES

    We have been dealing with J.L. Freed for over 10 years, from buying a new vehicle to service work. The lasts was buying a new CR-V, the salesperso...


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    We have been dealing with J.L. Freed for over 10 years, from buying a new vehicle to service work. The lasts was buying a new CR-V, the salesperson Ron Malone was genuine person. He made us feel comfortable and work w/ us building our CR-V to our desire. Even later after we found out the trailer hitch was not the size we needed for our bike rack. Ron got it remove from the vehicle before our purchase, without any hassle for us, but not easy for the shop to remove the hitch. The experience was reassuring that there is a dealership that actually puts the customer "FIRST" before anything else.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Great Experience
    July 15, 2017

    Looked at multiple brands of cars- Acura, Toyota Honda. Worked with Pat Colucci at Freed it was a great experience .He took the time to explain va...


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    Looked at multiple brands of cars- Acura, Toyota Honda. Worked with Pat Colucci at Freed it was a great experience .He took the time to explain various features and my wife and I had multiple test drives. He also listened to what we wanted and was able to get exactly the color and options rather than trying to sell us one on the lot.

    Does recommend this dealer

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  • poor customer service
    July 7, 2017

    POOR customer SERVICE EXPERIENCE, mechanical skills at best a d-, i would not ever use again, I don't believe they know how to make a customer hap...


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    POOR customer SERVICE EXPERIENCE, mechanical skills at best a d-, i would not ever use again, I don't believe they know how to make a customer happy an not sure they know how to repair cars.

    Does not recommend this dealer
    Came in for service or repair

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  • Good Samaritans
    June 27, 2017

    Recently, my husband and I were driving my mother-in-law to a nursing home in Ambler, PA. It had been a difficult decision to make, but with her d...


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    Recently, my husband and I were driving my mother-in-law to a nursing home in Ambler, PA. It had been a difficult decision to make, but with her dementia, it was becoming clear that she needed more help than we could provide. Our Honda Odyssey was packed with her belongings and when we were about 20 minutes away, we lost all ability to accelerate. Fortunately, we were able to pull to the side of 476 without getting hit. Since it was Saturday and most garages were closed, we had our van towed to J.L. Freed. They were so helpful to my husband, who stayed with the van. The dealership gave us a loaner car to use, allowing my husband to get to the intake appointment for his mother. We were able to get my mother-in-law settled and to focus on her needs instead of our car issues. They also graciously allowed us to drive the car back to Baltimore where we live and had left our kids; we just had to bring it back in two days. We ended up having our van towed back to Baltimore since we weren't positive what we were going to do with it, but we will forever be grateful to J.L. Freed's service team for their helpful attitude to us in our time of need. If we lived in PA, we would definitely visit J.L. Freed to look for our next car.

    Does recommend this dealer
    Came in for service or repair

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  • Great experiece with my preowned purchase

    I purchased a used Ford truck and traded in my Honda truck. Very happy with my overall experience. The staff was super nice and helpful. The wh...


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    I purchased a used Ford truck and traded in my Honda truck. Very happy with my overall experience. The staff was super nice and helpful. The whole process was quick and easy. I been to other dealerships and cant compare the level of service I received.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Thank you for my new accord!!
    May 29, 2017

    I went today thinking i wasn't going to come out with a new car, but thanks to Patrick i did and it was a great feeling. I would recommend going t...


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    I went today thinking i wasn't going to come out with a new car, but thanks to Patrick i did and it was a great feeling. I would recommend going to J.L. Freed and talk to Patrick. Thank you so much!!!

    Does recommend this dealer

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  • My new purchase of HRV.
    May 28, 2017

    I definitely would recommend my friends to this dealer for good location, good quality of vehicles, good prices, good services, very professional ...


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    I definitely would recommend my friends to this dealer for good location, good quality of vehicles, good prices, good services, very professional and very friendly to customers. Thank you Pat C. ! I m enjoying my new vehicle.

    Does recommend this dealer

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  • You will have more trouble
    May 10, 2017

    I recently had done on a four-wheel alignment at this dealership, Right after I had the service, I noticed I got some intermittent clunk knock noi...


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    I recently had done on a four-wheel alignment at this dealership, Right after I had the service, I noticed I got some intermittent clunk knock noise from my car. After a few days, it got obvious that something was wrong. So, I took a look and noticed front passenger side inside wheel has grease. So I took my car to my regular trusted technician, he test drove the car and found a loose nut on one of the joint. He tighten the nut and the noise was gone. I called the J.L Freed Honda and talked to the manager Matthew Beatty and asked for the refund of $95.40 which is the charge by my technician. He asked I took my car back. So I did and they said they found nothing wrong which was obvious as the problem was fixed by my technician. Matt refused to refund and ask why I did not took the car to their place the first time. I told them is the trust issue as the guy who did the job made other mistakes: 1) mistakenly changed my engine oil. 2) did not close my hood properly because the next day I was on route 309 freeway and the engine hood start to vibrate and pop up. I have to stop on the shoulder to close it.

    Does not recommend this dealer
    Came in for service or repair

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  • Leased a 2017 Honda HR-V .

    My sales Rep. John Szyszko could not have been nice or more helpful. I love my HR-V and looking forward to putting many miles on the road. Everyon...


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    My sales Rep. John Szyszko could not have been nice or more helpful. I love my HR-V and looking forward to putting many miles on the road. Everyone in the dealership was helpful..

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Stellar Service
    May 5, 2017

    Today I leased my third Honda from Pat Colucci at J.L. Freed Honda and once again had a truly pleasant and professional experience. I love this de...


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    Today I leased my third Honda from Pat Colucci at J.L. Freed Honda and once again had a truly pleasant and professional experience. I love this dealership!

    Does recommend this dealer

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