AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

(3.9) 368 reviews

Call This Dealer

New Used Service

Reviews

Average Ratings

3.9
368 lifetime reviews.
this dealer
Not Applicable
Not Applicable
Customer Service
Quality of Repair
Overall Facilities
Buying Process
Friendliness
Pricing
Write a Review
  • Retired and Happy

    Stopped in early this week for a GPS service issue. I was pleasantly surprised with the level of service and resolution. I had gone to another Chrysle...r dealership and they quickly brushed me off to the GPS provider. I expected the same treatment at this dealership. Happy to say it was not the same. They to my problem and quickly the supervisor on duty Noel (don't remember his last name) called his technician Pacheco. They took their time trying to uncover the problem and after 15 minutes I had a better understanding of the solutions. Thanks you one more time.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback. Don't hesitate to call us if you ever need anything. Be safe on the road.


  • Air bag recall and stalling problem

    I took my truck in for the air bag recall and some stalling issues. I was told the diagnostics would cost $149. I received a call from the service re...p. after the first day telling me they needed more time to diagnose the problem and he would let me know the following day. Apparently, he was off the following day, I did not receive a call. I went to the dealer that day. There was confusion about locating any information on my truck. Finally, they indicated they would need more time. The next day I received several calls from different service reps. They told me I would have to pay $299 for the diagnostics, because it took them 2 days to find the problem. I did not agree with this, not my problem it took them so long to diagnose. When I asked if the air bags had been replaced, I was told they didn't know. I was told it would cost me $2200 to repair the stalling issues, replacement of pcm module and 2 sensors. Generally, I found this dealer to be disorganized, less than honest, and staff that had difficulties relaying information in English. I would never recommend this dealership to anyone I know. I ended up taking my truck to an independent mechanic. For a total cost of $125, the sensors were replaced, and I no longer have stalling issues.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Worst serviced Department in Florida.

    Do not take your car for repair at this dealer. After not findind the issue with my Jeep. They could not find my keys when I went to pick my vehicle.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Consumer

    I enjoy going to this location and dealership as I am treated like a family as soon as I walk in the door is always been that way and I know I'll feel... that way for a long time all my questions get answered all my needs get taken care of I have always told my friends and family this is the place to go so I could feel like I feel my experience has always been overwhelmingly great and I know I will continue to have that

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Worse experience ever!!!

    Brought car in for a side view mirror and oil change. $400.00 and 7 hours later I got my car back. Mirror was on but not completely fixed, when brough...t to their attention I was told it would take another hour of labor and an additional hour of labor charges

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Auto Repair

    I was assisted by Beatriz Perez who was awesome and honest. I was nervous about getting car repaired at dealership but she explained everything and ha...d quick great reasonable service. Go see Beatriz

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Customer

    My experience was terrible. I was asked what was wrong with my car and I gave an answer I don't know so that's why I'm bringing it to you I was given ...a call saying that it was my battery that I needed to get changed I came and got the old battery and gave them a new battery they changed the battery and I had to pay after taking my car home and my car being in the shop over there for two whole days just for a battery I cut my AC on and it started to blow hot air when I gave them the vehicle my air conditioner was working when I went back they tried to charge me $189 to check the AC when I told him that it was working before I gave you the card after telling them that I would call corporate because I knew that it was their fault then they decided to let me waive the fee but it was terrible one more day with my car in the shop and overall after everything was all said and done it needed a little bit of freon which they probably emptied out when they were working on my car

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Service

    Good customer service from Beatrice, service technician.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • oil change

    Not much to say - I left the car for an oil change, came back, and my car was more or less as I left it (except for the oil). What more is there?

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Auto Nation Dodge Ram Jeep

    Fantastic, love the Ram Rebel. Great service, satisfied with the trade in value and leasing options

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines
13601 Pines Blvd Pembroke Pines, FL 33027
New (866) 489-6358
Used (888) 263-8830
Service (866) 619-2738
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.