Stopped in early this week for a GPS service issue. I was pleasantly surprised with the level of service and resolution. I had gone to another Chrysle...r dealership and they quickly brushed me off to the GPS provider. I expected the same treatment at this dealership. Happy to say it was not the same. They to my problem and quickly the supervisor on duty Noel (don't remember his last name) called his technician Pacheco. They took their time trying to uncover the problem and after 15 minutes I had a better understanding of the solutions. Thanks you one more time.
Thanks for the feedback. Don't hesitate to call us if you ever need anything. Be safe on the road.
I took my truck in for the air bag recall and some stalling issues. I was told the diagnostics would cost $149. I received a call from the service re...p. after the first day telling me they needed more time to diagnose the problem and he would let me know the following day. Apparently, he was off the following day, I did not receive a call. I went to the dealer that day. There was confusion about locating any information on my truck. Finally, they indicated they would need more time. The next day I received several calls from different service reps. They told me I would have to pay $299 for the diagnostics, because it took them 2 days to find the problem. I did not agree with this, not my problem it took them so long to diagnose. When I asked if the air bags had been replaced, I was told they didn't know. I was told it would cost me $2200 to repair the stalling issues, replacement of pcm module and 2 sensors. Generally, I found this dealer to be disorganized, less than honest, and staff that had difficulties relaying information in English. I would never recommend this dealership to anyone I know. I ended up taking my truck to an independent mechanic. For a total cost of $125, the sensors were replaced, and I no longer have stalling issues.
Do not take your car for repair at this dealer. After not findind the issue with my Jeep. They could not find my keys when I went to pick my vehicle.
I enjoy going to this location and dealership as I am treated like a family as soon as I walk in the door is always been that way and I know I'll feel... that way for a long time all my questions get answered all my needs get taken care of I have always told my friends and family this is the place to go so I could feel like I feel my experience has always been overwhelmingly great and I know I will continue to have that
Brought car in for a side view mirror and oil change. $400.00 and 7 hours later I got my car back. Mirror was on but not completely fixed, when brough...t to their attention I was told it would take another hour of labor and an additional hour of labor charges
I was assisted by Beatriz Perez who was awesome and honest. I was nervous about getting car repaired at dealership but she explained everything and ha...d quick great reasonable service. Go see Beatriz
My experience was terrible. I was asked what was wrong with my car and I gave an answer I don't know so that's why I'm bringing it to you I was given ...a call saying that it was my battery that I needed to get changed I came and got the old battery and gave them a new battery they changed the battery and I had to pay after taking my car home and my car being in the shop over there for two whole days just for a battery I cut my AC on and it started to blow hot air when I gave them the vehicle my air conditioner was working when I went back they tried to charge me $189 to check the AC when I told him that it was working before I gave you the card after telling them that I would call corporate because I knew that it was their fault then they decided to let me waive the fee but it was terrible one more day with my car in the shop and overall after everything was all said and done it needed a little bit of freon which they probably emptied out when they were working on my car
Good customer service from Beatrice, service technician.
Not much to say - I left the car for an oil change, came back, and my car was more or less as I left it (except for the oil). What more is there?
Fantastic, love the Ram Rebel. Great service, satisfied with the trade in value and leasing options