Reviews

Average Ratings

4.9
1093 lifetime reviews. Includes reviews of Arrowhead Honda from DealerRater.com
  • Excellent Customer Service

    Time to buy a used vehicle for the wife. Found what we wanted to look at on their website. Price was good and it was certified pre-owned. Went to...


    Show Full Review

    Time to buy a used vehicle for the wife. Found what we wanted to look at on their website. Price was good and it was certified pre-owned. Went to dealership and meet Bill Kopta. Test drove a 2016 Honda CRV EX-L loaded with navigation, 16000 miles. Wife liked it but wanted to try another type of SUV 1st. The offered us a deal and we told them we would think about it and were going to test drive a BMW SUV. Couldn't work with BMW (had two prior's BMW's)They even offered lower on our BMW 328i trade in and over a $1000 more for a 2015 standard SUV with more miles. Back we go to Arrowhead the next day. Meet with Biill again and made offer which they accepted. Paper work with Walter Mundt, finance Mgr. was GREAT. He explained everything in detail. Since we had Honda's before we knew we would be keeping this one and got the extended 8 yr/120,000 mile bumper to bumper warranty. Got home and noticed two small dents and 5 small scratches on the rear door and bumper. Called Walter and guess what NO PROBLEM. Vehicle went in, got loaner and in two days damage repaired FREE. What more Customer Service could I ask for?

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Friendly, professional treatment of a customer
    September 22, 2017

    Matt and Larry Reid were at all times courteous and professional. I was buying a car for my granddaughter and she was also impressed with the tre...


    Show Full Review

    Matt and Larry Reid were at all times courteous and professional. I was buying a car for my granddaughter and she was also impressed with the treatment we received. Matt helped her understand all the technology features of the HR-V (which she understands much better than I. I would be happy to recommend this dealer to anyone.

    Does recommend this dealer

    Hide Full Review
  • Great buying experience.
    September 20, 2017

    I had a great buying experience working with Matt. He was very knowledgeable, helpful, patient and not pushy. I was able to test drive vehicles mu...

    Arrowhead Honda

    Thank you very much for taking the time to review Matt Thorpe and Arrowhead Honda. Please let us know if you need anything in the future. We look ...


    Show Full Review

    I had a great buying experience working with Matt. He was very knowledgeable, helpful, patient and not pushy. I was able to test drive vehicles multiple times without feeling pressured. Matt also explained all the electronics in my new car and answered all my questions. I love my new CR-V!

    Does recommend this dealer
    Arrowhead Honda

    Thank you very much for taking the time to review Matt Thorpe and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com


    Hide Full Review
  • Very good service
    September 20, 2017

    Jeff and Walter were very nice and professional. I had a great experience. It was quick and easy. Because of the great service I am a repeat custo...

    Arrowhead Honda

    Martha, Thank you very much for taking the time to review Jeff Anderson, Walter Mundt in finance and Arrowhead Honda. Please let us know if you n...


    Show Full Review

    Jeff and Walter were very nice and professional. I had a great experience. It was quick and easy. Because of the great service I am a repeat customer.

    Does recommend this dealer
    Arrowhead Honda

    Martha, Thank you very much for taking the time to review Jeff Anderson, Walter Mundt in finance and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com


    Hide Full Review
  • David Mentier rates a 12 on a scale of 10.
    September 20, 2017

    At the moment David approached my wife and I when we parked in front of the Dealership we established an immediate rapport. At that time we had n...

    Arrowhead Honda

    Thank you very much for taking the time to review David Mentier, Rich Bethers, Jeff Sokol in finance and Arrowhead Honda. Please let us know if yo...


    Show Full Review

    At the moment David approached my wife and I when we parked in front of the Dealership we established an immediate rapport. At that time we had no intention of trading our 2013 Odyssey but were curious about the new 2018 models. David, with his customer-focused personality and in depth knowledge of his product, quickly had us considering a trade. Throughout the process we were comfortable and under no pressure to "close a deal." Outside of David and his Sales Manager, Richard Bethers taking advantage of a poor old broken down retired Navy Commander it was a most enjoyable process. The only issue I had with Jeff Sokol, the Business Manager was the miniature Pittsburgh Steeler helmet he had on display, As a former Cincinnatian, it's hard to stomach the Steelers.,

    Does recommend this dealer
    Arrowhead Honda

    Thank you very much for taking the time to review David Mentier, Rich Bethers, Jeff Sokol in finance and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com


    Hide Full Review
  • Phenomenal Customer Service
    September 19, 2017

    Arrowhead Honda has by far the best customer service when it comes to shopping and purchasing a vehicle hassle free. Brian Alexander, AH Salespers...

    Arrowhead Honda

    Adrianna, Thank you very much for taking the time to review Brian Alexander, Jason Heximer in finance ,and Arrowhead Honda. Please let us know if...


    Show Full Review

    Arrowhead Honda has by far the best customer service when it comes to shopping and purchasing a vehicle hassle free. Brian Alexander, AH Salesperson, is amazing, caring, a great listener and knows how to treat customers in a way that makes them feel valued and important. I have purchased 3 vehicles from AH and will most certainly return. Every time I return for a new purchase, Brian shares pieces of information/conversations we've had upon shopping for previous vehicles years prior. His attention to detail is paramount and it speaks to the love of his profession and people skills. I was in and out and my experience gets better and better. Fast service! Thank you, Brian Alexander, Jason Heximer and staff! You are Terrific!

    Does recommend this dealer
    Arrowhead Honda

    Adrianna, Thank you very much for taking the time to review Brian Alexander, Jason Heximer in finance ,and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com


    Hide Full Review
  • Outstanding
    September 18, 2017

    Mark provided an enjoyable experience as we purchased our vehicle. Great customer service, great attitude. He was never pushy and it was over all ...

    Arrowhead Honda

    Thank you very much for taking the time to review Mark Tudor and Arrowhead Honda. Please let us know if you need anything in the future. We look f...


    Show Full Review

    Mark provided an enjoyable experience as we purchased our vehicle. Great customer service, great attitude. He was never pushy and it was over all the best service we have ever had at a dealership. Jeff the finance guy was very good as well.

    Does recommend this dealer
    Arrowhead Honda

    Thank you very much for taking the time to review Mark Tudor and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com


    Hide Full Review
  • Fear and apprehension
    September 17, 2017

    l purchased my CRV from Mo Babel and the whole process went so smooth and easy, he greased the normally rusty rails of the purchase process. And y...

    Arrowhead Honda

    Thank you very much for taking the time to review Mo Babul, Mike King is service,and Arrowhead Honda. Please let us know if you need anything in t...


    Show Full Review

    l purchased my CRV from Mo Babel and the whole process went so smooth and easy, he greased the normally rusty rails of the purchase process. And yes I would absolutely buy another car from him and Arrowheard. In the past when going to car dealers the fear and apprehension was tangible on the faces of the sales staff, l always drove off, not so at Arrowhead, it was a pleasure doing business with them.

    Does recommend this dealer
    Arrowhead Honda

    Thank you very much for taking the time to review Mo Babul, Mike King is service,and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com


    Hide Full Review
  • Salesperson
    September 14, 2017

    Working with Graham Faria was a pleasure. He wasn't pushy in any way, very knowledgeable on all of the vehicles and genuinely nice. My husband a...

    Arrowhead Honda

    Bonnie, Thank you very much for taking the time to review Graham Faria, Jeff Sokol in finance ,and Arrowhead Honda. Please let us know if you nee...


    Show Full Review

    Working with Graham Faria was a pleasure. He wasn't pushy in any way, very knowledgeable on all of the vehicles and genuinely nice. My husband and I hate the car buying experience we encounter at other dealerships so this was a welcome experience. We will recommend Arrowhead Honda to everyone and specifically tell them to ask for Graham.

    Does recommend this dealer
    Arrowhead Honda

    Bonnie, Thank you very much for taking the time to review Graham Faria, Jeff Sokol in finance ,and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com Edit


    Hide Full Review
  • Great Dealership & excellent Customer Service
    September 12, 2017

    I have owned three Nissans and have had wonderful service and was thinking about going back to Nissan until I stepped into Arrowhead Honda. I fou...

    Arrowhead Honda

    Thank you very much for taking the time to review Summer Smith, Dave Fendon, Walter Mundt in finance ,and Arrowhead Honda. Please let us know if y...


    Show Full Review

    I have owned three Nissans and have had wonderful service and was thinking about going back to Nissan until I stepped into Arrowhead Honda. I found everyone friendly and found out it was a family owned dealership. As I was told by the dealership, anyone can sell you a car but it is the customer service you receive after you purchase the car. I'm a firm believer, this dealership walks the talk. I love my new car and look forward in working with this dealership and I would definitely recommend them to my family and friends.

    Does recommend this dealer
    Arrowhead Honda

    Thank you very much for taking the time to review Summer Smith, Dave Fendon, Walter Mundt in finance ,and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com


    Hide Full Review