We were shopping for a used Honda Accord. We ended up buying one at Bell Honda. I would like to thank and commend the people we interacted with thro...ughout the entire process of buying a used car at Bell Honda. Every person we dealt with was knowledgeable, low pressure, and sincere in their dealings. We really appreciated this atmosphere throughout the dealership, but more importantly, we appreciated the excellent service from the individuals we dealt with. I would like to commend the following people for the excellent service we received: Troy Rauch, sales consultant Jake Mueller, finance producer Heather (?), sales consultant Camille (?), sales consultant Brandon Latour, sales manager
Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your Accord! We hope that you love it an...d enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!
Shawn helped us to purchase our Dream car and made the entire process so easy! I would highly recommend working with Shawn at Bell Honda if you are l...ooking for a new Honda. We found him through the Costco Auto Program. He went the extra mile to ensure all of our needs and Budget was met! I can???t say enough great things about him! Thank you so much. 😊
Thanks so much for sharing your experience and recommending us! More importantly, thanks for coming to us for the purchase of your dream car. We alway...s encourage our employees to go above and beyond for our customers, and we¿¿¿re so happy that Shawn did just that! Come back and see us.
I want the car buyer to now what they are getting into when buying as vehicle from Bell Honda. There sales team has to be one of the most aggressive t...eam in all of 50 states. They would call my cell phone everyday. And it would be someone different every time. I ask to please stop calling but they did not. This is broader line harassment. I would not recommend doing business with them not even if they gave you a great deal, because it just not worth it. You have to ask yourself what's your personal privacy worth. I really don't like being disturbed everyday by telemarketers. This is what this dealership is all about and strongly dislikes the manner at which they try to sell cars. It one big headache that you should avoid at all cost. I feel everybody at that dealership has called me. Which means my info gets toss from desk to desk. I even beat the cleaning crew has dialed my number I wish I was joking but I really do feel this way. These guys don't even deserve 1 star I give them a solid zero. So once again I don't recommend these guys at all. Go to a different dealship anything would be better these guys.
We're very sorry to see that your experience with us was only worthy of one star. We'd like to learn more about your visit with us and see where thing...s went wrong. Customer service is our top priority and we want to see if we can make it up to you and address your issue. Please reach out to our Colleen Robin at 602-490-8877.at as soon as possible. Thank you!
Everyone at Bell Honda were courteous and helpful. The Bell team worked together to provide a pleasing experience. Special thanks to Rob, Angel and YA...-Te Hay Hicks.
Thank you so much for the outstanding rating, Richard! Our team truly enjoyed working with you and we hope to have you back again in the future. Welco...me to the family!
Trish is my service advisor and i was very impressed with her confidence and product knowledge. She's a sweetheart and anybody would be lucky to have ...her as there service advisor. Definitely going to recommend my family and friends to go see her for there services.
Hello! Thanks for taking the time to write a review, we truly appreciate your recommendation and business. We¿¿¿re very happy to hear that you had a g...reat experience with Trish and our service team. We are looking forward to a long relationship with you. Thanks for choosing Bell Honda!
My husband and I went to check out a used Nissan Juke. We were greeted by Mickey. He was awesome! Answered all our questions and went above and beyon...d with all else. Thank you Mickey, you made our buying a car so much easier! .
Thanks for sharing your story! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that our efforts are ...paying off! Thanks again for choosing us and we hope to see you again next time!
JJ in service likes to text women he thinks are single. At 1,2, 3 am trying to get them to come see him. Even offering an Uber to pick them up. Beware... if this predator!!
Thank you for bringing this to our attention, Christian. We take our clients' comments seriously and want to understand in further detail what exactly... happened. At your convenience please contact Colleen Robin at 602-490-8877.
Shawn was awesome, kind, amiable, good humored, and knowledgeable. It was pleasure working with him. I informed him ahead of time what I was interest...ed in and he was ready when I arrived.
Thank you for writing a review! We're glad you enjoyed working with Shawn! We're proud to have him on our team as he exemplifies our values.
Don???t give your keys to anyone at this dealer and don???t let them drive it out back. If you do, and don???t want the deal they offer, they will ho...ld you hostage and beroge you with sales employees and only after getting upset will you get your keys back. Then after being insulted by the ???assistant sales manger??? you have to find your car. Even on your way out, they will follow you right to your car door. A great disappointing waste of time. But just to add, the salesman was very respectful and apologized for the management???s behavior. I did receive an email from Robby Motz ???general manager??? offering me ???more flexibility??? in making a deal. Why weren???t they more flexible when I was there at the dealership? So bottom line, beware when they take your keys and move your car.
When I moved to Phoenix in 2011 I was driving a 2009 Fit I had purchased in Ohio. I was happy to find a Honda dealer close to home and started taking... my Fit there for service. Biggest mistake of my life! In 2013 Bell Honda started calling and telling me they had a shortage of new cars and were interested in buying mine. After multiple calls from them I agreed to take the car in. This resulted in about 5 hours of being hounded to buy a new car. At one point there were several salesman surrounding me, one of them down on his knees with his face only inches from mine. They had my keys and weren't real interested in giving them back. I finally bought the car just to get away from them. A couple years later, the calls started coming again each time from a different sales person. I kept telling them I was happy with the car I had and was not interested in buying a new one and to please remove my name from their call list. The calls kept coming and when it got to three calls in a single week I called and asked to speak with the owner. The owner wasn't in but the girl who answered said she handled the list and would remove my name. Peace at last. I thought. 2018 rolls around and I get a call from Bell offering me a complimentary oil change. I explained that I had a service contract and didn't need a complimentary oil change. The bulldog kept pushing so I finally said okay. Second biggest mistake of my life!! Immediately the sales calls start up again. Explained multiple times that I'm retired, don't drive much, and I'm not interested in buying a new car. As before, the calls continue. Then I learn how to block them on my smartphone. Calls stopped, but then they graduated to texting and e-mailing. I responded to one of the texts that they were harassing me and to stop. Now they've resorted to snail mail. This business is far, far too aggressive! They don't know the meaning of "NO" no matter how many times they hear it. The only reason I can find for the harassment is that they are so aggressive people don't go back to buy a second car from them so they need to beg for business. I expect that long after I'm dead and gone Bell Honda will still be calling the hapless person who gets my phone number after I'm done with it. The only reason Bell Honda gets a single star is because no star is not an option!