[{"id":631324,"firstName":"Tim","lastName":"Carrasco","titleText":"Internet Sales Manager","emailTxt":"t_carrasco8006@yahoo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/1555/employees/f64f3b4a55b3.jpg","drDealerId":1555,"dealerEmpStartDtUtc":"1580515200","industryStartDtUtc":"1051747200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":516672,"firstName":"Musa","lastName":"Dahdal","titleText":"Finance","emailTxt":"mdahdal@bellroadtoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":516674,"firstName":"Barry","lastName":"Nabat","titleText":"Finance","emailTxt":"bnabat@bellroadtoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":558560,"personPtyId":53613441,"firstName":"Chris","lastName":"Reed","titleText":"Internet Sales","shortBioText":"I've been in this business at almost every position but I moved here after being invited by the former GM. I enjoy the open spaces and gorgeous sunsets here and am looking forward to seeing you soon!","emailTxt":"creed@bellroadtoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":55,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"773020800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":52145,"personPtyId":42091678,"firstName":"Cora","lastName":"Schlanger","titleText":"Fleet Sales","shortBioText":"I have been in fleet sales at Bell Road Toyota over 30 years. My main goal in dealing with customers is to make their purchase experience both quick & painless with no hassle! I pride myself on the fact that most of my customers are referrals from previous business. I am here Monday - Saturday for my customers convenience. I work by appt to be available for the customer when they arrive. I look forward to working with you!","emailTxt":"cschlanger@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/1555/employees/33dceeb3-2e85-4524-819b-6df514f80e29.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":50846,"personPtyId":39537457,"firstName":"Todd","lastName":"Rawson","titleText":"Service Director","emailTxt":"trawson@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":517033,"personPtyId":42110129,"firstName":"Ben","lastName":"Towner","titleText":"Used Car Sales","shortBioText":"From FLINT, Michigan, been in the valley since 1994. I'm a bowler with 5 300 games and 1 800 games, karaoke (I sound good when ppl are drunk..lol), not only will I get you the best deal i will have you laughing through the whole process. (Oh yeah I got joke). So come and see me and have the best car buying experience ever.","emailTxt":"btowner33@yahoo.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/1555/employees/412a53d73c1f.jpg","drDealerId":1555,"dealerEmpStartDtUtc":"1485907200","industryStartDtUtc":"857174400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":292523,"firstName":"Bill","lastName":"Alvord","titleText":"Parts Director","emailTxt":"balvord@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":517076,"personPtyId":42053433,"firstName":"Clifford","lastName":"Washington","titleText":"Used Car Sales","shortBioText":"","emailTxt":"cwashington@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"dealerEmpStartDtUtc":"1433248260","industryStartDtUtc":"1275481911","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":517025,"firstName":"Joe","lastName":"Marchisello","titleText":"Used Car Manager","emailTxt":"jmarchisello@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":616499,"firstName":"Martin","lastName":"Peters","titleText":"GM","emailTxt":"mpeters@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":52143,"personPtyId":39926500,"firstName":"Randy","lastName":"Pongratz","titleText":"Commercial Fleet","emailTxt":"rpongratz@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/1555/employees/6caab167-c98c-45ca-9773-25948d1aae7d.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":525383,"personPtyId":44123346,"firstName":"Aziz","lastName":"Fakhouri","titleText":"Sales","shortBioText":"Originally from California and love living in the Valley of the Sun. I have been married for eighteen years and have five children. I like to play soccer, basketball, and watch movies when I am not selling cars.","emailTxt":"azizfakhouri11@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/1555/employees/3e4a3ff0ba61.jpg","drDealerId":1555,"dealerEmpStartDtUtc":"1167609600","industryStartDtUtc":"1041379200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":517031,"personPtyId":42110731,"firstName":"Carlos","lastName":"Carballada","titleText":"Sales Consultant","emailTxt":"ccabballada@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"dealerEmpStartDtUtc":"1393632000","industryStartDtUtc":"1393632000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":576090,"firstName":"Ernie","lastName":"Primera","titleText":"Sales Rep","emailTxt":"eprimera@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":517075,"personPtyId":42053177,"firstName":"Gilbert","lastName":"Diaz","titleText":"Sales consultant","shortBioText":"","emailTxt":"gdiaz@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/1555/employees/8bd3c5447d68.jpg","drDealerId":1555,"dealerEmpStartDtUtc":"1264773720","industryStartDtUtc":"488905546","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":517035,"personPtyId":42110714,"firstName":"Jesus","lastName":"Vielma","titleText":"New Car Sales","emailTxt":"vielma1234@yahoo.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":517096,"personPtyId":42052927,"firstName":"Kenji","lastName":"Inomata","titleText":"Toyota Master Certified Internet Manager","shortBioText":"Born in Delaware Water Gap, PA, attended Stroudsburg HS & Lehigh University. My late grandfather, Koichi Inomata, was a lawyer, judge, Fulbright Scholar & founding member of Toyko Church of Christ. My late father, Yoshio, was born & raised in Tokyo, Japan, at 26 came here by boat armed only with a degree in classical music from University of Tokyo. My mom, Suzanne, was born & raised in Richardson, TX and met my father when they attended college together. My uncle in Japan, used to take my brother and I to the Toyota, Honda & Nissan factories because he was a high level manager at NSK Bearings. He later retired but was a CEO of this company. \r\n\r\nI treat you as I want to be treated which results in many referrals and loyal customers. Very few, if any, are more knowledgable about the Toyota lineup and what it means to you. If you need help with the Toyota telematics-bluetooth then come see a true professional with knowledge of Toyota, Apple and Android systems. Come give me a try.","emailTxt":"kenji@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/1555/employees/cda7a4b559a3.jpg","drDealerId":1555,"dealerEmpStartDtUtc":"1370044800","industryStartDtUtc":"1356998400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":517039,"personPtyId":42052771,"firstName":"Larry","lastName":"Ajayi","titleText":"New Car Sales","emailTxt":"lajayi@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":517068,"personPtyId":42053283,"firstName":"Moe","lastName":"Dahdal","titleText":"New Car Sales","emailTxt":"muhannad.ais@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"dealerEmpStartDtUtc":"1462060800","industryStartDtUtc":"1343779200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":554767,"personPtyId":52446401,"firstName":"R","lastName":"Jarvis","titleText":"Customer Relations Manager","emailTxt":"rjarvis@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":618981,"firstName":"Alfredo","lastName":"Jimenez","titleText":"Sales","emailTxt":"ajimenez@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":517067,"personPtyId":42111153,"firstName":"Anthony","lastName":"Charbeneau","titleText":"Used Car Sales","emailTxt":"acharbeneau@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":618982,"firstName":"Danny","lastName":"Cantillo","titleText":"Internet Sales Manager","emailTxt":"dcantillo@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":618986,"firstName":"Gerald","lastName":"Feacher","titleText":"Sales","emailTxt":"gfeacher@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":618987,"firstName":"Isaac","lastName":"Muhammad","titleText":"Sales","emailTxt":"imuhammad@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":618984,"firstName":"Jenni","lastName":"Brown","titleText":"Sales","emailTxt":"jbrown@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":517008,"firstName":"Mike","lastName":"Riley","titleText":"Used Car Director","emailTxt":"mriley@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":618985,"firstName":"Ted","lastName":"Colter","titleText":"Sales","emailTxt":"tcolter@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":618983,"firstName":"Terrell","lastName":"Belcher","titleText":"Internet Sales Professional","shortBioText":"My name is Terrell Belcher. I am a father of two little girls. They are my passion and my motivation. I love cars, electronics, and spending time with my family. What people love most about me is my personality. They say I can talk to anyone. That could be because I grew up a military brat. I come from a long line of Military vets and I am proud of them.","emailTxt":"tbelcher@bellroadtoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":1555,"dealerEmpStartDtUtc":"1569888000","industryStartDtUtc":"1561939200","certifiedEmployee":false,"deptDscrp":"Sales"}]

Bell Road Toyota

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 6:00 PM

Bell Road Toyota Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

10:00 AM - 8:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Bell Road Toyota has been in Arizona for over 30 years providing new vehicles, used vehicles, parts, and vehicle service the Phoenix Metropolitan area. With so many models to choose from we have the right vehicle for almost everyone. Come visit us to see our vehicles and take one for a test drive.

...



We're located at 2020 West Bell Road, Phoenix, AZ 85023 or you can call us at 602-324-5731

"We are a family owned dealership serving the greater Phoenix area for 30 years."

Reviews

4.6 out of 5 4.6
611 lifetime reviews. Includes reviews of Bell Road Toyota from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    July 7, 2020

    Im a disabled veteran, living on a fixed income. I took my car in for its regular maintenance and because the AC went out at the beginning of the summer.... I worked with Antony, but the on the website, I requested my regular Rep Kristen. No one told me before I got there she was off. I brought my car in 30 minutes before my appointment. After 2.5 hours, Antony came out and explained they recharged it and added dye to FIND THE LEAK. I paid, went to pull off and the car starts smoking. Antony brings the tech out and they find where the leak actually is, After charging me for the diagnostic and the dye to find the leak. They take my car back, Then he comes back saying we can replace the part for this price (100 more than the services I was just charged for) I say no cant do it. He leaves, comes back and says well this is the price for just parts (200 less than the services I just paid for!) I said I'm sorry, I cant do it "well just trying to help you out since this is the worst state for your ac to be blowing hot air" So the 3 hours they had my vehicle, this wasn't located. It took another 45 minutes for them to tell me this is how much it would ACTUALLY cost to fix what I came in for. After I paid for the services and was getting ready to leave. Antony then asks me where I was taking the car before. I very clearly stated, I've only brought it here since purchasing the car last summer. He proceeds because if we knew who serviced the AC before (bell road Toyota) they would be able to direct me to that business/technician to get it fixed. I'm never coming back.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dai, We appreciate your business and thank you for sharing your feedback. We would like you to know that the experience you described is not one we wo...uld ever intend to give our customers. Please contact our General Manager at mpeters@bellroadtoyota.com. Thank you.

  • 5.0 out of 5
    July 3, 2020

    I'm very happy with the service and friendliness of this dealership. Tim really did a awesome job in getting us the best deal. Thank you Tim.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Laurie, Thank you for the awesome review! We appreciate your business and look forward to working with you again. Safe travels!!


    Worked with:
    Tim Carrasco

    Internet Sales Manager

    (5.0) 10 reviews

    Musa Dahdal

    Finance

    (5.0) 26 reviews

  • June 19, 2019

    I was having a bad problem with one of my rims on my Toyota Corolla. I had purchased the extra Toyota Insurance protection for the rims. That insurance... company, in typical insurance company fashion, was refusing to cover the damaged rim. Fortunately, Scott Hugget, the Service Director at the dealership, in a very professional and caring fashion, analized the problem and was able to locate a rim that we could switch for my vehicle. He went above and beyond with his service. He even installed and balanced my new rims to make up for the bad service provided! Scott Huggett is truly a customer service hero.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We were happy to take care of that for you! Thanks for your patience while we worked to resolve the issue. We hope you're enjoying a smooth ride with ...your vehicle now. Let us know if we can assist you with anything else.

  • 5.0 out of 5
    June 17, 2020

    Great experience with Tim. Very professional, not pushy at all and found exactly what I was looking for. The transaction was smooth, quick and he cut... out all the fluff. I'll be back for my next Tacoma to see you!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great rating and the kind words about Tim! We appreciate your business and we look forward to working with you again soon!


    Worked with:
    Tim Carrasco

    Internet Sales Manager

    (5.0) 10 reviews

    Barry Nabat

    Finance

    (5.0) 12 reviews

  • 5.0 out of 5
    June 1, 2020

    Tim Carrasco was extremely helpful and super friendly. He got me in a car that I love and he wasn't pushy like other salesman. It was the best experience... I have had at a car dealership.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anthony, Thanks for the awesome review and the kind words about Tim--he sure is great! We appreciate your business and look forward to working with yo...u again.


    Worked with:
    Tim Carrasco

    Internet Sales Manager

    (5.0) 10 reviews

    Musa Dahdal

    Finance

    (5.0) 26 reviews

  • 5.0 out of 5
    May 19, 2020

    This was a very enjoyable experience. Tim was the best! Jeffrey in finance made it very smooth, quick and easy. Thank you so much guys!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience and for the 5-star review! We look forward to working with you again and hope you enjoy your ne...w ride!


    Worked with:
    Tim Carrasco

    Internet Sales Manager

    (5.0) 10 reviews

  • 5.0 out of 5
    May 13, 2020

    Very happy with the Tacoma. Tim was friendly and made sure to make every effort to get the deal I was looking for. Thanks for the help

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Justin, We appreciate your business and the kind words about Tim--he sure is great! Please let us know if there is anything else we can do for you. Sa...fe travels!


    Worked with:
    Tim Carrasco

    Internet Sales Manager

    (5.0) 10 reviews

  • 1.0 out of 5
    May 9, 2020

    I WOULD NOT SEND MY WORST ENEMY HERE! THEY AGREED TO NUMBERS AND THEN BACKED OUT> VERY UNPROFESSIONAL, THERE ARE SO MANY OTHER TOYOTA STORES PLEASE DONT... GO HERE. GENERAL MANAGER IS THE WORST! HE WONT LAST LONG THERE

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
  • 1.0 out of 5
    May 9, 2020

    WE AGREED TO NUMBERS THEN ON MY WAY TO THERE STORE THEY BACK OUT OF THE DEAL. TRASH I WOULD NEVER SEND MY WORST ENEMY HERE

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jeff, Thank you for sharing your concerns. We would like to learn more about your experience so we can better understand your frustration. Please cont...act our General Manager at mpeters@bellroadtoyota.com. We look forward to turning things around for you.

  • 1.0 out of 5
    April 18, 2020

    While looking online for a Tundra Crewmax, I found such a vehicle on Car Gurus on 4/16/20. It was a 2020 Tundra Crewmax listed for $42,796. The next day... I met the salesman and did a test drive. I was interested and asked for the starting price. The salesman came back to tell me the vehicle was listing for over $56,000. I showed him the print off I made the night before, I showed the salesman the print out pointing out his offer was more than $10,000 over the price listed on Car Guru. He brought out his manager, who didn't introduce himself, and said it was a mistake, he minimized it and said it was a typo, he said it wasn't a bait and switch, although sure felt like it. Especially when he said they have another Tundra on the lot that was less expensive. I tried that out, told them I wouldn't go over a certain amount. After waiting on them for a while the price they came back with was way over what I said my max was. I found the process disrespectful, suspicious and untrustworthy. Take a look at the definition of bait and switch, it sounds a lot like what happened to me. They ,made no attempt to make it right, they just wanted me off the lot.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to write a review and share your experience. We apologize for not meeting your expectations. Please contact our General Man...ager at mpeters@bellroadtoyota.com to discuss further and allow us to share your feedback with our team.

View More Reviews