Big Two Toyota of Chandler

Reviews

Average Ratings

4.4
224 lifetime reviews. Includes reviews of Big Two Toyota of Chandler from DealerRater.com
  • Awesome customer service

    Me and my husband visited quite a few dealerships looking to lease our first new vehicle. We went here on a whim one night just to browse at some ...

    Dealer Response

    Thank you for your review! We are grateful for your positive feedback and happy for you and your family! We wish you the best in your 2016 Highla...


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    Me and my husband visited quite a few dealerships looking to lease our first new vehicle. We went here on a whim one night just to browse at some family SUVs. Michael Kanneg greeted us and helped us out. He showed us the new Highlander, which we really liked. Not expecting anything, we went inside to talk numbers and get a payment estimate. Michael and Tony (his manager) were very kind, honest, and super helpful. Not once did we feel rushed or pressured into anything. It was such a relief to have amazing customer service from them after the nightmare sales reps we met at the other dealerships that day! I knew right away we wanted to do business with them because we would be treated right. We were able to take home the vehicle for the night to see how we liked it. The next day we came back and got an awesome deal on our lease! I can't thank Michael K enough for being so friendly, straightforward, and genuine. We even had an emergency situation come up in the middle of financing and everyone was very accommodating to us. Chandler Toyota has a customer for life!! And we absolutely love our 2016 Highlander! :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review! We are grateful for your positive feedback and happy for you and your family! We wish you the best in your 2016 Highlander and look forward to being here for you for the next purchase.


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  • Excellent Car Shopping Experience
    August 17, 2017

    Let me start out by saying my family and I have not purchased a brand new vehicle from a dealership since 2002. However my parents car was getting...


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    Let me start out by saying my family and I have not purchased a brand new vehicle from a dealership since 2002. However my parents car was getting very old (1998 Honda Accord) and unsafe to drive so we looked into a Toyota as they are one of the most (if not most) reliable and dependable brands among car manufacturers. My father wanted a Corolla so I started doing my research on pricing and submitted my offer to 6-8 dealerships in the valley. I got many calls from different salesman, some were rude and aggressive, others offered me terrible pricing on the vehicle which I knew was overpriced. That was until Ron Munday had contacted me that same day, he was not the first salesman I spoke with over the phone however he was the only salesman that left a great impression (calm and patient) on me that day. He claimed Big Two Toyota would beat anyone's pricing as long as I brought him a certified quote from a competing dealership. I took up his offer and drove to the dealership to very next day to negotiate further on pricing and he did not lie at all when he said he could beat any competitors' pricing. I did not the purchase the vehicle that same day as my father wanted it to discuss pricing with my mother however the very next morning I had contacted competing dealerships to ensure my pricing was the lowest and indeed no one in the valley wanted to sell me a brand new 2017 Corolla SE for what Big Two Toyota was selling it to me for. Knowing that, I closed the deal with Mr. Munday that same morning (8/12/2017) and I can honestly say even though it is my first time purchasing a car through a dealership, I can speak volumes of how professional Ron Munday and Big Two treated my family and I. We felt welcomed and apart of the family the second we stepped foot into the dealership. Honestly, even if other dealerships were quoting a cheaper price I would have gladly given the sale to Mr. Munday for his professionalism and enthusiasm throughout the entire process and having to put up with me. He even gone as far as feeding my whole family to lunch while our new car was getting washed and ready to drive off the lot. Overall I am 110% satisfied and would recommend ANYONE to shop at Big Two Toyota as they demonstrate and deliver an excellent car buying experience. I can say I am a life-long customer at Big Two Toyota and our next future purchase will definitely be through this dealership again. Ask for Ron Munday, you will not be disappointed!

    Does recommend this dealer

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  • Mixed bag
    July 8, 2017

    After having dealt with this dealership for several years my most recent experience was beyond dissatisfactory. I've personally referred several c...

    Big Two Toyota of Chandler

    I apologize that we were not able to meet your expectations. we have addressed how this was handled with our staff. Sincerely, Chris Henkel Gen...


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    After having dealt with this dealership for several years my most recent experience was beyond dissatisfactory. I've personally referred several clients, used this dealership for service and helped my mother-in-law purchase a vehicle here. Recently, I was shopping for a used truck and found one of interest at Big Two. After a couple of weeks of looking around and having a dissatisfying relationship with an Internet Mgr (Phuong Huynh) I was put in contact with and worked with the Internet Director (Dana Stephenson) to finalize a deal. After our discussion I felt confident we'd worked out a reasonable deal but went home to consider my options further. Shortly thereafter I was contacted again by Phuong, ostensibly on behalf of Dana, to move the purchase forward. At the end of business I had decided to purchase the vehicle and Phuong told me that Dana really wanted to book the deal on that day Sunday (this was after closing time). I agreed to finalize the purchase and asked how to make a downpayment over the phone as I wouldn't be able to come in until after my business hours Monday. Shortly thereafter Phuong texted me that they sold the vehicle to someone else. In my mind this is fraudulent behavior! We had a verbal agreement to purchase and I offered to make a cash downpayment. Phuong didn't disclose someone else was in the dealership a half hour after closing buying the vehicle. I spoke to Dana afterward and he apologized as he claimed to be unaware of Phuong's actions, especially as he had instructed her that any further dealings would be between myself and him. Afterward, I contacted Brett Henckel the Asst. GM of the dealership and his response was shockingly bland to the situation. There has been no further response from the delership a month later and I'm telling my story for others to use as they see fit.

    Does not recommend this dealer
    Big Two Toyota of Chandler

    I apologize that we were not able to meet your expectations. we have addressed how this was handled with our staff. Sincerely, Chris Henkel General Sales Manager


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  • Woo Hoo!
    May 23, 2017

    Best car buying and financing experience I have ever had. The contract was clear and transparent. If I had a question, it was promptly answered. T...


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    Best car buying and financing experience I have ever had. The contract was clear and transparent. If I had a question, it was promptly answered. Thank you Ian!

    Does recommend this dealer

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  • Best new car purchase ever.
    May 20, 2017

    Wow these guys were amazing from beginning to end. I avoided buying a new car so i would not have to haggle and be pressured, but Dana and Phil in...


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    Wow these guys were amazing from beginning to end. I avoided buying a new car so i would not have to haggle and be pressured, but Dana and Phil in the internet department made this the easiest and most haggle free transaction ever. George in finance and Del with delivery were exceptional to. Thank you all for the smooth no pressure transaction.

    Does recommend this dealer

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  • Amazing Sale

    Wow these guys were amazing from beginning to end. I avoided buying a new car so i would not have to haggle and be pressured, but Dana and Phil in...


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    Wow these guys were amazing from beginning to end. I avoided buying a new car so i would not have to haggle and be pressured, but Dana and Phil in the internet department made this the easiest and most haggle free transaction ever. George in finance and Del with delivery were exceptional to. Thank you all for the smooth no pressure transaction.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • GO Elsewhere!
    March 28, 2017

    Please, do yourself a favor. Go online and do some car price research before coming to Big Two Toyota. They are NOT a best-priced dealership. You ...


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    Please, do yourself a favor. Go online and do some car price research before coming to Big Two Toyota. They are NOT a best-priced dealership. You will find the same car/truck for thousands less from other Toyota dealers that give you their best price up front. I was disappointed to learn that after much negotiating for a new Corolla, I could have gotten the same exact car for much less at another dealer. Big Two will use the MSRP as a starting point in trying to make you think you are getting a great deal. Don't be fooled by their high-pressure sales tricks and tactics. Find other Toyota dealers in the Valley and check out their prices online, or use truecar.com. The 15 minutes or so it takes will save you tons and will be worth your time. Skip this "stealership!"

    Does not recommend this dealer

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  • Best experience at Big Two Toyota of Chandler
    March 13, 2017

    Jon Miller, Jason Briggs and Ali from finance were sure to go out of their way to make it an exciting and fun buying experience. Jon told me if I ...


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    Jon Miller, Jason Briggs and Ali from finance were sure to go out of their way to make it an exciting and fun buying experience. Jon told me if I had any questions after the sale, be sure to call him. Many thanks guys!

    Does recommend this dealer

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  • Postive experience with Big Two Toyota and Del Salter
    March 8, 2017

    My husband and I do not enjoy car shopping but our experience at Big Two was very positive. Our salesperson Del Salter gave us as much time and...


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    My husband and I do not enjoy car shopping but our experience at Big Two was very positive. Our salesperson Del Salter gave us as much time and information we needed to purchase the right car for us. We never felted pressured and she always seemed to have our best in mind. We purchased a RAV4 AWD at Big Two Toyota.

    Does recommend this dealer

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  • Awesome experience with great folks.
    March 7, 2017

    I am 57 years old and have purchased many vehicles. These guys are professional and very helpful. No shock effort on their part of exorbitant dow...


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    I am 57 years old and have purchased many vehicles. These guys are professional and very helpful. No shock effort on their part of exorbitant down and monthly payments--in fact no haggling at all. Ask for Rick Bombara. You won't be disappointed at all. He's awesome.

    Does recommend this dealer

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