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Reviews

Average Ratings

4.9
Average based on 195 reviews.
  • The Best Vehicle Service Team in the West Valley!

    I travel more 40 miles one way to have my vehicle serviced at Gateway Chevrolet. The service team has enhanced and optimized the vehicle service p...

    Dealer Response

    Wow, Cynthia! We're beyond pleased to read your great review. Thank you! Please let us know if there's anything else we can do for you in the future!


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    I travel more 40 miles one way to have my vehicle serviced at Gateway Chevrolet. The service team has enhanced and optimized the vehicle service process greatly. The service has always been superb. I didn't think it was possible to improve on perfection; however, Gateway Chevrolet has managed to do just that! My vehicle service experience was like being a pampered VIP at a high-end resort spa!!! I love the new loaner program. Thanks, John, Eddie, and the entire service team. Great job!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Wow, Cynthia! We're beyond pleased to read your great review. Thank you! Please let us know if there's anything else we can do for you in the future!


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  • Awesome

    Awesome people overall. Super nice and friendly, always ready to give me a good deal. I been a customer for over 8 years and I will definitely be ...


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    Awesome people overall. Super nice and friendly, always ready to give me a good deal. I been a customer for over 8 years and I will definitely be going back to them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • gateway service dept

    Robert in your service department did everything he said. and when there was an issue he took care of that also, he didn't run and hide. thanks fo...


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    Robert in your service department did everything he said. and when there was an issue he took care of that also, he didn't run and hide. thanks for being there for us. my next car is coming from gateway, thanks to Robert and his commitment to excellence.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Buying Experience

    At soon as my daughter and I arrived at the dealership shopping for her new car we were greeted and treated with respect, my sales rep Manuel went...


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    At soon as my daughter and I arrived at the dealership shopping for her new car we were greeted and treated with respect, my sales rep Manuel went above and beyond answering all our questions to make sure our buying experience was a pleasant one. The next time I need a vehicle I know were I'm going to. Thank you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great vehicle

    It was a good experience and Tony was great explaining which truck would be a good fit for us and the rebate didn't hurt either.


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    It was a good experience and Tony was great explaining which truck would be a good fit for us and the rebate didn't hurt either.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Gateway Chevrolet bad experience

    Drove 27 miles to Gateway Chevrolet after being told we could see a specific car. Get there and the car is being serviced and that we are unable ...

    Dealer Response

    Ms. Gifford, First, I sincerely would like to apologize for any negative feelings towards our dealership. Certainly we do not mean for that to ha...


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    Drove 27 miles to Gateway Chevrolet after being told we could see a specific car. Get there and the car is being serviced and that we are unable to see it (Bad sign). After we were told by our sales guy that he would drive it out to us the very next day to see it because we were very interested! He never called and never heard back from him or anyone. We also called the very next day and he was unavailable... No follow-up seems to me like they don't care about selling used cars and it was a huge waste of our time. Sales team seems very inexperienced with customer service! Good luck!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Ms. Gifford, First, I sincerely would like to apologize for any negative feelings towards our dealership. Certainly we do not mean for that to happen to any customer. I did review our records and you were correct. The vehicle you chose needed a part installed for the A/C which was why it was in the shop. We prefer to do our best to present our vehicles in the best condition including A/C that operates when a customer takes a test drive. I also reviewed our call logs and we have been in contact as recently as yesterday with Todd regarding this vehicle. I hope you can stop by to see it and allow us to give you the best treatment we can as we have done for all the customers who posted great reviews on this site.


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  • Owner of a new car

    Very happy to purchase my new car there. Mike was the who helped me with the two different models that I was looking at and explained to me the di...


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    Very happy to purchase my new car there. Mike was the who helped me with the two different models that I was looking at and explained to me the difference between both models. He is very nice and friendly and very informative. So I am very thankful that Mike had given his time and patience with me especially at the end of the day when it was closing time.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • You can stop looking. This is the place!

    Gateway Chevrolet and it's employees went out of their way to accommodate me. The follow up was also great from the sales department once I had re...


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    Gateway Chevrolet and it's employees went out of their way to accommodate me. The follow up was also great from the sales department once I had received my new truck. I had a defective tire that put out a vibration and brought the vehicle back a couple of days later. The service department handled the problem the same day, making a special trip to the warehouse for a new set of tires so that I could use my truck for work the next day. Excellent Service! All in all, a pleasant vehicle purchase experience and I would recommend this dealership to anyone! I'll be ordering my next truck here again! Paul Stokle

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Cruze service

    Robert Hernandez is the best service advisor ever!!


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    Robert Hernandez is the best service advisor ever!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Never "over" sell

    I have never known them to 'oversell' a service/repair. In fact, when my Dad's battery died, they saw that it appeared new enough to still be unde...


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    I have never known them to 'oversell' a service/repair. In fact, when my Dad's battery died, they saw that it appeared new enough to still be under warranty and let him have it replaced where he purchased it. My service representative is fabulous! The shop manager went out of his way to make sure everything was running as it should.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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