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Reviews

Average Ratings

4.3
98 lifetime reviews. Includes reviews of Henry Brown Buick GMC from DealerRater.com
  • Car purchase

    Had a good experience buying here and they gave me a fair trade-in for my used car. It was one of the fastest buying trips, i was done in just ove...


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    Had a good experience buying here and they gave me a fair trade-in for my used car. It was one of the fastest buying trips, i was done in just over 2 hours. Only negative was when I asked where the 2nd key was. There wasn't one. The salesman "promised" me another in the mail, which never came. 2 calls to the General Sales Mgr. and within 2 days I had my 2nd key from the Ford dealer near me at no cost ($185 normal fee). Thanks for the fast response on my request and I look forward to visiting the dealership in the future.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • The best buying experiance ever!
    May 15, 2017

    From the very beginning of my shopping/buying experience all of the team members at Henry Brown have been amazingly receptive, responsive and hone...


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    From the very beginning of my shopping/buying experience all of the team members at Henry Brown have been amazingly receptive, responsive and honest about any questions I had going through the final purchase. I had to order the vehicle as there were not going to be any that I wanted, especially color and options, it was a about 3 and a half month wait, they were up front with that was well, but at no time did they not respond about the process and expected timing. I had aftermarket items professionally installed and they were very thorough in explaining the operation of all installs. Tim Bryant was exceptional in his professionalism and very patient in explaining all of the procedures to work the software in my truck. Marlene is a gem and helped get the financing and aftermarket warranty that will take my truck well past the next 8 years worry free. I live in Tucson, and still I drove to Gilbert to buy my vehicle because of the way I was treated from the beginning. I would not buy a GMC product from anyone else!

    Does recommend this dealer

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  • I thought i was invisible.
    March 22, 2017

    Stopped by 3 weekends ago, wanted to look at the 2017 denali 2500hd, stood in show room for 1t minutes, several staff walked by and around me, no ...


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    Stopped by 3 weekends ago, wanted to look at the 2017 denali 2500hd, stood in show room for 1t minutes, several staff walked by and around me, no one ask if they could help me, i thought i was invisible, finally left, bought a 2017 silverado 2500hd high country from a different dealer. When your shopping for a 70 thousand dollar truck you expect to get some kind of service.

    Does not recommend this dealer

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  • My first Service Experience
    March 17, 2017

    I was met with a smile (didn't catch his name) and asked who I was to see (service mgr). My first time there, I didn't who my mgr is. He quickly...

    Henry Brown GMC Buick

    Thank you very much for taking your time to share with all of us this review, it's a true pleasure to know that your overall experience with us wa...


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    I was met with a smile (didn't catch his name) and asked who I was to see (service mgr). My first time there, I didn't who my mgr is. He quickly found out and I was asked to wait just a couple of minutes. Raul then came out a few minutes later and I was on my way. The entire Heny Brown team is most professional, very knowledgeable and courteous! I was quoted an hour to an hour and 15 mins and was out of there in an hour and 5 minutes. Great job! I look forward to my next service appointment!

    Does recommend this dealer
    Came in for service or repair
    Henry Brown GMC Buick

    Thank you very much for taking your time to share with all of us this review, it's a true pleasure to know that your overall experience with us was enjoyable and we met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We are looking forward to having you as our guest again soon. Sincerely Henry Brown Auto Group


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  • Best place to ever buy a vehicle!
    March 12, 2017

    I have always had the best experiences purchasing vehicles from this dealership. From the purchase to the service a 5 star rating always! Thanks Ben

    Henry Brown GMC Buick

    Thank so much for posting a review; we really appreciate you taking the time to share your experience with us. We are glad that your time with Be...


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    I have always had the best experiences purchasing vehicles from this dealership. From the purchase to the service a 5 star rating always! Thanks Ben

    Does recommend this dealer
    Henry Brown GMC Buick

    Thank so much for posting a review; we really appreciate you taking the time to share your experience with us. We are glad that your time with Ben was a pleasant one and hope that we can be of service to you again in the near future. Sincerely Henry Brown Auto Group


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  • As dealership repair shops go, it was good.
    March 2, 2017

    Good for a dealership. All dealerships have the 'black hole' service department where you send your vehicle, are given a completion time that is r...


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    Good for a dealership. All dealerships have the 'black hole' service department where you send your vehicle, are given a completion time that is random, and correct only by chance. No matter how big or small the repair will be you don't get a call until 30 minutes before close. Roll the dice on if it will need to be there overnight. Unless it is a warranty item, I would always go elsewhere. Given that, again, good for a dealership.

    Does recommend this dealer
    Came in for service or repair

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  • Will recomend to my friends
    March 1, 2017

    Everyone was more then helpful. I got my 2017 Buick Encore from Ben Brown the experience was the easiest car purchase or trade in I have ever had ...

    Henry Brown GMC Buick

    Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, p...


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    Everyone was more then helpful. I got my 2017 Buick Encore from Ben Brown the experience was the easiest car purchase or trade in I have ever had ,from Ben Whom I purchased from to Todd who did all the paper work and even programmed my cell phone for me ,Don't know his last name but I also got a lot of questions answered by a really nice young called Anthony he couldn't have done anymore .All over a wonderful experience ,Thanks again Annie

    Does recommend this dealer
    Henry Brown GMC Buick

    Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Sincerely, Henry Brown Buick GMC


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  • Henry Brown GMC is AWESOME!!!! We had a great experience!!!
    February 17, 2017

    We worked with Tim Russell and he was AMAZING to work with!!!!! He wasn't pushy at all, he listened to our needs and wants and worked with us to ...

    Henry Brown GMC Buick

    Thanks so much for your feedback, Samantha. We're thrilled you found Tim and our team knowledgeable and the whole experience pleasant and easy. It...


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    We worked with Tim Russell and he was AMAZING to work with!!!!! He wasn't pushy at all, he listened to our needs and wants and worked with us to get where we needed to be, to get the car we wanted. He was so nice and attentive. He made my husband and I feel very comfortable and if we wanted to take our time, he was always there when we needed him. I would highly recommend this dealership as well as working with Tim Russell. Thank you Henry Brown GMC and Tim Russell!!!!! We appreciate everything you did for us and we absolutely love our new car!!!!!

    Does recommend this dealer
    Henry Brown GMC Buick

    Thanks so much for your feedback, Samantha. We're thrilled you found Tim and our team knowledgeable and the whole experience pleasant and easy. It is our goal for all our staff to provide a positive customer experience and we're glad you are satisfied. Happy motoring! Thank you for your business, Henry Brown Buick GMC


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  • great buying experience!!!
    February 11, 2017

    Tim was fantastic to work with. When it was time for me to buy a new car I had anxiety. Tim helped me with the process and took all of my anxiety ...

    Henry Brown GMC Buick

    Thank you for choosing Henry Brown Buick GMC and for your great review! It was our pleasure to assist you with the purchase of your Encore! We wou...


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    Tim was fantastic to work with. When it was time for me to buy a new car I had anxiety. Tim helped me with the process and took all of my anxiety away. I simply told him what I was interested in and how much I wanted to spend. He found the perfect car for me. I love my new Encore. Thank you Tim!!!

    Does recommend this dealer
    Henry Brown GMC Buick

    Thank you for choosing Henry Brown Buick GMC and for your great review! It was our pleasure to assist you with the purchase of your Encore! We would not be where we are today as an organization without a great team and great customers like yourself. Thanks again, and if you have any questions, please don't hesitate to ask. The Henry Brown Auto Group


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  • Excellent/Friendly Service
    January 28, 2017

    As always, good and professional service by Mike Meade. This was a recall issue, and he put our vehicle into service within 8 minutes of my arriva...

    Henry Brown GMC Buick

    Dear Robert, Thank you for sharing your experience and great comments with our social audience. We are very lucky to have Mike as member of our te...


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    As always, good and professional service by Mike Meade. This was a recall issue, and he put our vehicle into service within 8 minutes of my arrival. Mike has always given us confidence in his abilities as a service adviser. He understands our issues/vehicle problems and always seems to ask the right questions to get to the heart of the 'ailment', and diagnose the the problem. Always friendly with his customers.

    Does recommend this dealer
    Came in for service or repair
    Henry Brown GMC Buick

    Dear Robert, Thank you for sharing your experience and great comments with our social audience. We are very lucky to have Mike as member of our team! Mike looks forward to having the opportunity to serve you again in a near future and to provide you with the excellent service that you deserve. Sincerely, The Henry Brown Service Department


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