Reviews

Average Ratings

4.8
395 lifetime reviews.
  • Excellent service

    My wife and I initially went looking for a used Yukon XL. We ended up buying a new one for the same price! Our sales person Laura Rodriguez was ex...

    Dealer Response

    Rudy, thank you for the great review! We are glad that Laura made you purchased visit so positive. Don't hesitate to contact us if there is anythi...


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    My wife and I initially went looking for a used Yukon XL. We ended up buying a new one for the same price! Our sales person Laura Rodriguez was excellent! There was no pressure, we got a great value for our trade in and she listened to everything we wanted and needed in our new car. The dealership was honest, fair and we would definitely buy from them again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Rudy, thank you for the great review! We are glad that Laura made you purchased visit so positive. Don't hesitate to contact us if there is anything else we can do for you. Best Regards, Yates Customer Care Team


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  • BEWARE

    Would not buy a car from this business if they were offering it for free. Friday Night 10-27-2017, my son is looking for a car. Immediately afte...


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    Would not buy a car from this business if they were offering it for free. Friday Night 10-27-2017, my son is looking for a car. Immediately after work we (wife, son, myself) go to Yates...after walking through display floor...no sales agents or help anywhere...went to the receptionist (cute young woman, shoes off, feet in chair, texting on cellphone) asked for a sales agent...hmmm. NONE came....asked for the used car section...she gestured--out there...we then went to the door and a very nicely attire sales agent (obviously) asked us if we have been helped. Answered with a "no" and that we were looking for a used car for the son. He looked at us then turned and left. we continued on to the "used car" area...after several minutes a younger salesman "Mike" came out and was nice and very pleasant.....he did try....however, the feeling I had--also expressed by the wife and son---was that we weren't dressed nice enough or didn't look like we had the money for a car or just wasn't worth his time.............So, Yates...not going to happen....and will express that opinion to everyone that I meet and know when asked.....your customer service sucks.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Love our new "used car".

    Professional, caring staff. Beth and Tanner made the procesa of buying a far a pleasure. I would recommend this dealership to anyone.

    Dealer Response

    Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful t...


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    Professional, caring staff. Beth and Tanner made the procesa of buying a far a pleasure. I would recommend this dealership to anyone.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Yates Customer Care Team


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  • Customer was great until I left with the car.

    Customer service was great until I left with the car. Needed to remive the extended warranty the next morning but couldn't get a call back. Calle...


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    Customer service was great until I left with the car. Needed to remive the extended warranty the next morning but couldn't get a call back. Called again and spoke with manager and made appointment to come in a day later. Here and treated like chumps. Waiting, waiting, like chump change. Live how that happens. Not. Bad way to treat customers. Will now not reccomend to anyone.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Online

    They answered my questions online very quickly. Very pleased with the timely response

    Dealer Response

    Brian, thank you for the review. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that...


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    They answered my questions online very quickly. Very pleased with the timely response

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Brian, thank you for the review. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit. Best Regards, Yates Customer Care Team


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  • Thank you Yates for making good on your promises

    They followed through on their promises. Although we did not have it in writing, they provided a safety/convenience net because we noticed it was...

    Dealer Response

    We're delighted to hear of your positive experience at our dealership, Shirley! We always strive to provide the utmost in customer service and qua...


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    They followed through on their promises. Although we did not have it in writing, they provided a safety/convenience net because we noticed it was missing from the vehicle when we purchased it. Thank you.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're delighted to hear of your positive experience at our dealership, Shirley! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Yates Customer Care Team


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  • Great service, fast, convenient

    Fast, convenient, affordable, from purchase to service, very pleased thus far. I have no complaints and I recommend you check these guys out.

    Dealer Response

    Vincent, thank you for the great review! We are happy to know that our staff was fast and convenient during your visit. Thank you for the recommen...


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    Fast, convenient, affordable, from purchase to service, very pleased thus far. I have no complaints and I recommend you check these guys out.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Vincent, thank you for the great review! We are happy to know that our staff was fast and convenient during your visit. Thank you for the recommendation and please come visit us if you need anything else, be it service or sales. Best Regards, Yates Customer Care Team


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  • Great Service

    Mike is a really good service person. Himself and the technician answered all my questions and made me feel comfortable about my vehicle being in ...

    Dealer Response

    Thank you for the perfect review! We are pleased to hear that Mike made you feel comfortable which we know you deserve. If there's any other autom...


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    Mike is a really good service person. Himself and the technician answered all my questions and made me feel comfortable about my vehicle being in their hands.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the perfect review! We are pleased to hear that Mike made you feel comfortable which we know you deserve. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best Regards, Yates Customer Care Team


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  • Excellent service and friendly

    excellent service fast and quick - my service advisor was attentive and helpful. Made the experience wonderful. Presented recommend service needs ...

    Dealer Response

    Thank you for the wonderful feedback, Frank! We are excited to hear that our staff was attentive and helpful during your visit. If there's any oth...


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    excellent service fast and quick - my service advisor was attentive and helpful. Made the experience wonderful. Presented recommend service needs without being over the top. Will continue to use Yates for my service needs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the wonderful feedback, Frank! We are excited to hear that our staff was attentive and helpful during your visit. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best Regards, Yates Customer Care Team


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  • New car

    Everything was great! Thank you to the team at Yates for their amazing customer service. We will be referring friends and family to your dealer!

    Dealer Response

    We cannot thank you enough for your wonderful review of Lisa and for your referrals! It was a pleasure to assist you and please let us know when w...


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    Everything was great! Thank you to the team at Yates for their amazing customer service. We will be referring friends and family to your dealer!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We cannot thank you enough for your wonderful review of Lisa and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Best Regards, Yates Customer Care Team


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