Dealer on Cars.com since January 2007
|Mon||8:30 AM - 8:00 PM|
|Tue||8:30 AM - 6:00 PM|
|Wed||8:30 AM - 8:00 PM|
|Thu||8:30 AM - 8:00 PM|
|Fri||8:30 AM - 6:00 PM|
|Sat||8:30 AM - 6:00 PM|
|Mon||7:00 AM - 7:00 AM|
|Tue||7:00 AM - 7:00 AM|
|Wed||7:00 AM - 7:00 AM|
|Thu||7:00 AM - 7:00 AM|
|Fri||7:00 AM - 7:00 AM|
|Sat||8:00 AM - 4:00 PM|
Everyone there was so welcoming and they made the process super easy
Hello, thank you; we appreciate your feedback! We're happy to hear that we made the process easy! If you have any further questions, please don't hesi...tate to reach out!
I was very happy with the salesman during the test drive, he was attentive and answered my questions. If there was something he didn't know, he admitt...ed to it and we looked it up when we got back to the dealership so he could give me a good answer. But when we sat down to talk numbers, he suddenly had other people he had to help. There were probably a dozen salesmen just standing around, but we had the one guy that was shuffling between 3 different potential buyers. It made the whole process take way too long. Then when it came time to speaking with the financial guy, he couldn't explain a single thing. We tried to get a breakdown of the price, and either he couldn't give it to us or he just plain wouldn't. Payments were coming out of nowhere and I couldn't tell how they were being calculated and what options he had tacked on. It was ridiculous. We were so upset we ended up leaving.
Thank you for your honest review of your recent car shopping experience, Joe. If you have further needs or questions, please reach out to us at your e...arliest convenience.
Eric Henderson and Pascal Decaudin helped make the car buying experience a joy! Combined, the two worked with my wife and I to ensure that we not only... got the best deal, but also, ensure that we received everything we needed in an automobile. This was our first time working with Bill Estes, however. After working with these two, we will definitely be back!
92 lifetime reviews of the Service Department. Includes reviews of Bill Estes Chevrolet from DealerRater.com
Took my car in three time for its oil change. They didn't say the car have any problems. There multi point check inspection report was always marked i...n all green. After last week visit with in two week's break's were making some noise . It was a bad break pad. Also my engine oil and filter were very dirty too. I never got any recommendation from them to consider about changing any of them. Even my spare tires marked in green saying they have been checked. When I looked at them it didn't have air in it. Representative told that they don't check them manually it's all computerized.
My complaint is with the payment. I dropped my car off for repairs. The day that it was ready was a Saturday before the Labor Day Holiday. I had to... be out of town so I check to see if the work had been completed. Yes, Great so far. When I asked to pay over the phone with a credit card, I was told since the bill was over $500 I would have to come in. I needed my car for the weekend. They would be closed for the Holiday and I was out of town. I asked if someone could pay for me. They would have to have my credit card which was impossible. I am out of town. I arranged for my son to come and pay with his Credit Card. He told them to leave the key in the vehicle and leave it unlock so I could pick it up later that same day. Their concern is they thought I could be paying with a stolen credit card. I am sure they have had others do this or it wouldn't be company policy. Problem is my son could have picked up the car later or if he had my credit card he could had paid and they would have given him the car. I don't know why I would pay with a stolen credit card for my own vehicle or why anyone else would pay for my car. No one call me to make sure I was able to pick the car up ok I am glad though they did leave the key in the car unlocked or I would have had a bad weekend.
Oil, Filter Change
Wiper Blade Replacement
Top Reviewed Employees
General Sales Manager