Dreyer & Reinbold INFINITI Hours
Dreyer & Reinbold INFINITI presents the best new, used and certified pre-owned INFINITI's in central Indiana. We have a great selection of new & used cars and SUV's to fit your needs. Please call me directly @ 317-385-3169 or just ask for Andrew Weiss when you arrive. He has been with the dealership for over 18 years.
We carry all the latest models, and you will find the perfect vehicle for your lifestyle. Dreyer & Reinbold INFINITI serves all of Indiana offering excellent customer service, a friendly environment, attractive financing options, and great cars! Please Call Andrew Weiss @ 317-385-3169.
"ASK FOR ANDREW WEISS!"
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I bought a used 15 Infniniti Q50S from Coast to Coast imports in fishers. Spotless carfax, one owner. I take the vehicle to have the oil changed at Jiffy... Lube. Shortly after a vibration and rumble appears during idle and acceleration. I bring the vehicle to Dreyer and Reinbold Infiniti to determine the cause. Within an hour, they claim my vehicle has frame damage and all warranties are voided. They find some rocks in my engine bay and take them out and charge me 160$. OK, whatever, as long as my cars fixed. The technician and I both knew the problem wasn't resolved, but the rumble was gone when I test drove the car so I continued on my way. As expected, the symptoms arose the next day. Because Infiniti Dreyer and Reinbold told me my newly purchased vehicle has frame damage, I'm sure you can imagine how pleasant and enjoyable the conversations were with Coast to Coast. I drop the car off at Coast to Coast, who takes the vehicle to Nissan's Collision Center. Nissan's collision center determines there is no frame damage, and the impact damage observed on the bottom of the car is not frame or sub-frame damage. They tell me they found nothing that would void my warranty. Unfortunately, this process took 4 weeks while I have no vehicle. I bring the car back to Infiniti Dreyer and Reinbold and tell them Nissan's findings, and they agree to look at the car again to help resolve the vibration and rumbling. A socket, yes a socket from a tool, was found in one of the motor mounts. Socket removed, problem resolved. Unsure how the socket got there, but I suspect JiffyLube. But, I was still out $160 to remove some rocks from my engine bay and 4 weeks without a car. The stress and anxiety I endured during that time period, thinking my car had frame damage and that I just purchased a lemon, far outweighs $160 and 4 weeks without a vehicle. I get the car back, all is good. But it wasn't. The driver's side AC wasn't blowing cold air while the passenger side was. This is a known issue with this vehicle, and I've read countless customer's experience similar issues online. xxxx, Infiniti know's it's an issue too. See their service bulletin HA16-06 ITB16-037 released on Sept. 27 2016. I bring the car back to infiniti hoping they will fix the issue on their dime like any responsible company would do. But, my warranty was out, by a month, wouldn't ya know. Unfortunately I didn't have my vehicle for a month, ya know, cause of Dreyer and Reinbold's mis-diagnosis on the rumble/vibration. Who knows if the symptoms would have appeared had I had my car during that time period (during which my warranty was active). But hey, they were kind enough to charge me another $140 to tell me what I told them was wrong with the car when I brought it in (as I gave them the service bulletin). They wanted 400$ to fix it. Ha. This was my first Infiniti, and I really want to like it, but dealing with Dreyer and Reinbold is dealing with corporate america. No customer service, no apologies, not going to make it right unless you want to pay an arm and a leg. I suggest you stay far away from this place, as they are not customer oriented. They are cash oriented. So, I'm out $300 dollars (plus uber rides) for them to improperly diagnose the rumble/vibration and for them to tell me what I told them during my second visit. As a car guru, I get it, vibrations/rumbles are hard to diagnose. But the fact they didn't even offer to comp the AC fix to me is just insane. It's a known issue, see Infiniti's service bulletin, and I didn't have my vehicle for 4 weeks BECAUSE OF THEIR MIS-DIAGNOSIS. Who knows if the AC symptoms would have appeared during these 4 weeks in which my warranty was still active. This was my first Infiniti purchased, and most-definitely my last. Customer service at Dreyer and Reinbold Infiniti is non-existent.
This was the best car buying experience I ever had. Joshua Guzman was excellent, professional, personable and very easy to work with. If you are looking... for a new or used vehicle, ask for Joshua Guzman!
Great dealership with a great sales rep in Andrew. Third vehicle I have purchased from him. Andrew is very good and cares immensely about his customers.... I recommend him to anyone. Ask for Andrew if you are shopping for a new or used Infinity.
I initially found the car here on cars.com and was contracted by Andrew Weiss who works for Dreyer and Reinbold. From start to finish it couldn't have... been an easier experience. He wasn't pushy or rude but very friendly and informative, answering any questions I had. I would 100% recommend both this dealership and Andrew.
Purchased a used Honda Pilot. We had a great experience and we’re out the door with our new car in no time. Price of the car was competitive and they... did a great job cleaning it up. Mark and Josh were knowledgeable, helpful and thorough.
Been driving Infinitis for 20 years, sedans and SUVs. Great performance and comfort and never had any mechanical issues. At one point, my wife and I... were putting 40,000 miles per year on our two Infinitis. Andrew Weiss at Dreyer & Reinbold has been great to work with, have bought our last three cars from him. Highly recommend this salesman and dealership to anyone looking for a new car.
I bought a used ToyotaHighlander from Dreyer & Reinbold. I drove 2 hours to check out the car I first saw on cars.Com. I figured if it was an Infiniti... dealership they wouldn't be selling junk. Let me tell you, it was a first class experience. Andrew is great to work with. (I read other reviews praising him, and I concur) I got a top quality, 1 owner car, priced very competitively. And whoever detailed this car should get a medal. I'm picky, and this car was immaculate, trust me I went back over it with a fine tooth comb when I got home. Great job all!
I am so glad you are so satisfied! We are a small dealership and pride ourselves on only selling quality vehicles. Another great & satisfied customer.... Thanks
Julie Daege was extremely polite and personable. She offered a no pressure approach and treated us as valued customers regardless of our price point.... Her enthusiasm made us feel right at home.
Sales team was great, no pressure and came to a price very quickly. I worked with Karen Newland on the North side. She was wonderful. Not sure about service... as I have not had to use them yet. Southside Saturday car wash leaves much to be desired. I have been several times but will not waste my time with it anymore. Car comes back smelling like smoke, inside not vacuumed, any special request are never completed (wiping down kick plates, inside windows etc.... ). It's well worth the $$ to have it done right elsewhere. If they are going to offer any service (free or not) it should be done at highest standards.
Andrew was excellent to deal with. He was not pushy and did not try to sell me outside of my interests. While I do typically negotiate a good bit, he made... the no nonsense offer I easily accepted and we easily worked out the details. The facilities are pristine, yet a bit sterile as it appeared they had not yet finished decorating or perhaps were not permitted to personalize their offices. Although I want there for any repairs, I did notice the waiting area was very comfortable and welcoming with a variety of snacks and coffees available.