Eastgate Chrysler Jeep Dodge RAM

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
53 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 16, 2020

    I was at your dealership a week ago with my husband looking to buy a Dodge Ram Limited off your lot but was so appalled by your dealership I walked out.... We went to several local dealers in the area and I knew exactly what our 2011 Ford F150 truck was worth for trade in and your sales person without driving the truck or running it said it was worth $1000, and said basically it would have to be just sent to be scrapped which is total BS. A lemon of a vehicle that drives into the lot is worth that amount. It was such a low ball slimy offer I was absolutely appalled and left especially since my own family is in the car business and I have fairly good knowledge about this business. Nonetheless we went and bought a 2020 Ram Limited fully loaded some place else within the same week. Sale lost!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello, I apologize that you did not receive the level of service you expected and would appreciate the opportunity to address all of your concerns fu...rther. Please reach out to me at a time that is convenient for you. I hope to hear from you soon. Best Regards, Sean Roberts General Sales Manager sroberts@eastgateauto.com (317) 352-9361

  • 5.0 out of 5
    May 12, 2020

    Worked with Kevin who was really nice and wanted to do his best to service myself and husband. Kevin tried to think of other options but his finance person... was not that willing to work with us On a down payment. I thank you Kevin and amber who were really amazing,

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write a positive review! We are happy to hear that Kevin was able to help you find a great car and was able to make t...he overall experience at our dealership amazing. Please do not hesitate to reach out when we can help you again down the road!

  • May 23, 2019

    I was wowed by this dealership's service department! I was able to schedule a next-day appointment at 10:30 am and was out by 2 pm. (For transmission... work and scheduled maintenance.) I will definitely use Eastgate Chrysler again!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the great review! We are happy to hear that your service was done in a timely manner. We welcome you back at any time.

  • 5.0 out of 5
    July 19, 2019

    I will always shop them first! I’ve been recommending them every since! Brandon Adams helped us find the right Jeep for us! I don’t want to refer that... he sold us the Jeep because I don’t classify him as a “typical” car salesman.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your Jeep. Thank you so much for taking the time to share your review for Brandon. We truly appreciate it, John and Diana. We wish ...you happy driving!

  • 5.0 out of 5
    July 3, 2019

    Very impressed with the salesman’s knowledge and buying process was very straight forward. We would recommend to anyone looking for their next new car.... Facilities were nice also.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review! We are happy to hear that our team provided you with exemplary service. We appreciate your recommendation as well. Ple...ase come back at any time.

  • 1.0 out of 5
    August 25, 2018

    Over 30 days in service! Very poor communication. I hope they dont charge a storage fee for keeping it so long . Obviously not a capable service department.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 7, 2018

    VJ sold me a brand new Pacifica. He was very professional and a pleasure to do business with. Thanks!! I will come back for future car purchases.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    May 26, 2018

    Never ever ever buy a vehicle from this place!!! They bend over backwards to make sure you can buy a car from them, but as soon as something goes on with... your vehicle, that you bought from them, they could care less to help you what so ever! We have had an ongoing problem for ONE YEAR with our car we bought from them... We can't get anything figured out and they sure aren't doing anything to fix the problem. We had yet another appointment today at 7:30am to get the same issue looked at, and at 1:30pm, after having to call them, told they can't get to our car till Tuesday to look at it!!! And they wasn't going to call and tell us! I'm so tired of this place! But I want my car fixed! It's been a year! DON'T BUY FROM HERE!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 10, 2016

    We had a wonderful experience here. We inquired about a car before coming in. TJ greeted us promptly upon arrival and made us a deal we could not refuse.... We will definitely use this dealership again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, Jennifer, and thank you so much for your feedback! We are thrilled to hear that TJ made your experience with us fantastic and you left complete...ly satisfied. Thanks for choosing Eastgate!

  • 1.0 out of 5
    September 8, 2016

    The sales staff are awful at any kind of follow-up. They indicate that they will do things they simply do not do. Buying a new vehicle from them means... you will be on your own after you pull off the lot (not counting their spammy attempts at getting you to bring your car/truck to them for maintenance). Working with sales managers/other supervisory staff doesn't get you very far either, unless you find satisfaction with stammering, unapologetic, confused interpretations of their "policies." Which change, by the way, depending on the day/person. The worst new car buying experience I have ever had.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
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