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Reviews

Average Ratings

4.8
136 lifetime reviews.
  • Excellent Customer Service

    Had a great experience puchasing my used truck from them and they were very polite and friendly and were very helpful with any questions I had.

    Dealer Response

    coltzfan76, Congratulations on your new truck! Thank you for your review and for your business. Terry O'Brien


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    Had a great experience puchasing my used truck from them and they were very polite and friendly and were very helpful with any questions I had.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    coltzfan76, Congratulations on your new truck! Thank you for your review and for your business. Terry O'Brien


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  • Car buying

    JJUST BOUGHT A NEW CAR FROM OBRIENS. TREVOR IS ONE OF THE BEST SALESMEN I'VE EVER DEALT WITH AND I'VE PURCHASED OVER 20 NEW CARS. THANKS SO MUCH ...


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    JJUST BOUGHT A NEW CAR FROM OBRIENS. TREVOR IS ONE OF THE BEST SALESMEN I'VE EVER DEALT WITH AND I'VE PURCHASED OVER 20 NEW CARS. THANKS SO MUCH FOR THE EXCELLENT CUSTOMER SERVICE, RESPECT, HONESTY THAT WAS SHOWN. I WILL TELL FRIENDS ABOUT OBRIEN.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Another great experience.

    Once again, working with Dale was great. The 2 year lease on my previous 2015 Corolla LE Plus was due to expire, so I made an appointment with him...

    Dealer Response

    CliffG, Thank you for sharing your experience with Dale. He's one of the best! Thank you also for keeping your business in the family! We look ...


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    Once again, working with Dale was great. The 2 year lease on my previous 2015 Corolla LE Plus was due to expire, so I made an appointment with him to talk about all of my options. Originally I had planned to purchase the LE Plus at the end of the lease. Finding out that it would have inequity, meaning $3,621 of the overall cost would have added more money to the payments, because it was only worth $10,000. We went out to the lot and took a look at the newer 2017's that were in stock. We went back and forth looking at the LE's and SE's, and I came across a Blue Crush SE that caught my eye. Dale went in got the keys, and brought it around. Took it for a test drive, and ended up liking the car. So we sat down and discussed my options. Turns out that the payments of the 2015 and the 2017 were both very close to one another. Trading in the car was pointless as again, the inequity would have raised the cost of the payments. I wasn't too sure about the payments, and we went back and forth with Dale explaining things in detail. At the end of our discussion, he went to check to see if he could get a slightly lower monthly payment for me. Well he talked with the financing department and came back, and got me a reasonable rate, that I was comfortable with(for obvious reasons I won't post any numbers on here). The entire process took a few hours(I arrived at 3:30pm and left at around 7:35pm), but Dale thanked me for my patience and was very cordial throughout. So I left, very satisfied with my purchase. One of the main reasons I chose this dealership over others, is that my father has been a long time customer, as is my brother. Any time I have stopped by, the entire staff is always very friendly. I will continue to give them my business in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    CliffG, Thank you for sharing your experience with Dale. He's one of the best! Thank you also for keeping your business in the family! We look forward to serving you, as well as your father and brother! Terry O'Brien, Director of Marketing


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  • Keith is the best!

    We shopped around Anderson, Butler and Columbus Toyota but none of those folks were as knowledgeable, patient, respectful and considerate as Keith...

    Dealer Response

    Indy2016, Glad you enjoyed working with Keith and your experience at O'Brien Toyota! Thank you for your recommendation and for your business! Te...


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    We shopped around Anderson, Butler and Columbus Toyota but none of those folks were as knowledgeable, patient, respectful and considerate as Keith Carter at O'Brien Toyota. He is the best, there was no pressure he answered all of our questions some more than once or a few times and he was never short on time or answers. We look forward to purchasing vehicles at O'Brien in the future thanks to Keith. We are recommending this dealership to all of our friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Indy2016, Glad you enjoyed working with Keith and your experience at O'Brien Toyota! Thank you for your recommendation and for your business! Terry O'Brien, Director of Marketing


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  • Great people to work with

    Repairs and routine maintenance always completed well and in the time they say it will take. Have bought two cars here and have been pleased with...

    Dealer Response

    Avalon Hybrid fan, Thank you for trusting us with your vehicle maintenance, and for your repeated business. Terry O'Brien, Director of Marketing


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    Repairs and routine maintenance always completed well and in the time they say it will take. Have bought two cars here and have been pleased with process both times.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Avalon Hybrid fan, Thank you for trusting us with your vehicle maintenance, and for your repeated business. Terry O'Brien, Director of Marketing


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  • Used Ford Fusion

    Sales staff was very knowledgeable. Did not feel pressured. Found just what I was looking for.

    Dealer Response

    Wayne, Thank you for your business! Terry O'Brien, Director of Marketing


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    Sales staff was very knowledgeable. Did not feel pressured. Found just what I was looking for.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wayne, Thank you for your business! Terry O'Brien, Director of Marketing


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  • First time buying a car.

    I had an excellent experience with Tom O'Brian. I originally went in looking for a jeep but unfortunately I was rejected by the bank. Tim Davis he...

    Dealer Response

    Peris, Congratulations on your purchase! I'm glad you enjoyed working with Tim Davis, and enjoyed your experience at O'Brien Toyota. Thank you f...


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    I had an excellent experience with Tom O'Brian. I originally went in looking for a jeep but unfortunately I was rejected by the bank. Tim Davis helped me through the entire process and got me into a newer and better vehicle and I absolutely love it! He seemed as if he really cared about what I was getting and worked very hard to get me into a very nice vehicle. I would recommend this dealership to everyone looking to buy a new car. Mostly I would recommend talking to Tim Davis! He is an outstanding salesman. I am very pleased!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Peris, Congratulations on your purchase! I'm glad you enjoyed working with Tim Davis, and enjoyed your experience at O'Brien Toyota. Thank you for your business. Terry O'Brien, Director of Marketing


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  • Dan Moorhead Is A True Professional

    This is the 5th car we have purchased from O'Brien over the years and our second working with Dan Moorhead. It is really refreshing to go to some...

    Dealer Response

    Mike, Thanks for your review and for your repeated business! Dan's a great guy and his customers love working with him. Terry O'Brien, Director ...


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    This is the 5th car we have purchased from O'Brien over the years and our second working with Dan Moorhead. It is really refreshing to go to someone you know and they can take care of you. I called Dan told him our price range, we came in he showed us some options we made a choice, got financing through Toyota and picked the car up 2 days later. So simple and no stress.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mike, Thanks for your review and for your repeated business! Dan's a great guy and his customers love working with him. Terry O'Brien, Director of Marketing


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  • A Great Buying Experience

    Miranda went the extra mile making the transaction as smooth as possible. She was knowledgable about the FJ I was interested in and made sure I le...

    Dealer Response

    Steve, Gotta love the FJ! Congrats on your purchase, and thank you for taking the time to post a review. Miranda does a great job! We appreciat...


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    Miranda went the extra mile making the transaction as smooth as possible. She was knowledgable about the FJ I was interested in and made sure I left in record time as I requested. She was able to work around some unexpected issues in a very professional way. From the first phone call to picking up the vehicle, there was never any pressure from her to close the deal. Once I was at the dealership, everyone I encountered were friendly and professional. It was a great buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Steve, Gotta love the FJ! Congrats on your purchase, and thank you for taking the time to post a review. Miranda does a great job! We appreciate your business! Terry O'Brien, Director of Marketing


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  • Great experience!

    I wanted to look at cars while my oil was being changed since my lease was up in two months and I ended up buying a car that day! Patrick was supe...

    Dealer Response

    Sara, Congratulations on your new car! We appreciate your business. Terry O'Brien, Director of Marketing


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    I wanted to look at cars while my oil was being changed since my lease was up in two months and I ended up buying a car that day! Patrick was super knowledgable about every aspect of each car and the overall process. They even handled switching the new car to my insurance!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sara, Congratulations on your new car! We appreciate your business. Terry O'Brien, Director of Marketing


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