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Reviews

Average Ratings

4.3
Average based on 32 reviews.
  • 2017 Ford Escape

    My wife and I decided to buy our 3rd Ford Escape, this time a 2017 SE. We shopped around on the internet including Autotrader, Cars.com, Carpro.c...

    Dealer Response

    Thank you so much for taking the time to share your experience, Norm! We're glad that you enjoyed working with us, and we hope that you and your w...


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    My wife and I decided to buy our 3rd Ford Escape, this time a 2017 SE. We shopped around on the internet including Autotrader, Cars.com, Carpro.com, Truecar.com, KBB.com and other sites, including watching TV and newspaper print ads. We were also shopping for other SUVs including Kia Sorento, Toyota RAV4, Subaru Forrester. We felt that the 2017 Ford Escape was the best fit for us (my wife is its primary driver) and so we solicited quotes on the internet. The best offer and most descriptive came from Greg Moore at Tom Wood Ford in Indianapolis (off Keystone near Carmel line and I465). We made an appointment and were met in the lot (under construction for a new dealership) by Greg and he was very courteous and respectful of our wishes, not pushy like other dealership sales folks we have encountered. Low key approach was appealing to us. He explained the differences between 2016 and 2017 Escape and we were sold on the 2017. He helped us get a good deal for our tradein (a 2006 Escape we had gifted to our daughter but with high mileage) and also got us an X plan discount since I worked for a supplier to Ford. He also eliminated one upsell feature (recording of the VIN in some database) and sold us on the other upfit, a safety flasher for the top rear brake light called PULSE. And threw in some free car mats. Our final price was well below MSRP. Total deal was negotiated in about 2 hours (it was a cash deal, not financed) without the usual ‘finance guy upsell pressure’, and after the new Escape was prepared we drove it away that afternoon. Only downside was that the Pulse did not work so we brought it back 2 days later and they fixed it promptly (misconnection) at no charge. Also returned $99 of our document fee of $199. We will definitely shop for our next new car at Tom Wood Ford and ask for Greg Moore again. He gets an “Attaboy” from us and Tom Wood Ford will be our first dealer of choice from now on.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to share your experience, Norm! We're glad that you enjoyed working with us, and we hope that you and your wife both enjoy your new Escape!


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  • President, Affordable Construction Services, LLC

    We were very please with the quality of service we received from Tom Ford, especially the salesman Greg. They got our company into two new vehicl...


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    We were very please with the quality of service we received from Tom Ford, especially the salesman Greg. They got our company into two new vehicles with exceptional pricing and professional.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Leasing a new Ford F150 XLT

    I had a very good experience, Greg Moore was my sales rep. We talked the first time almost a year before I actually got the truck. About midway ...


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    I had a very good experience, Greg Moore was my sales rep. We talked the first time almost a year before I actually got the truck. About midway through that period of time Greg follow-up with an email just to check-in, which was a good touch on his part. Ultimately, when I was ready Greg was the one I sought out to see the process through.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • truck was not as listed or was told over the phone

    Was a used vehicle i was goin to look at, so i didn't expect it to be in perfect shape, but the webpage stated it had been perfesionally cleaned, ...


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    Was a used vehicle i was goin to look at, so i didn't expect it to be in perfect shape, but the webpage stated it had been perfesionally cleaned, and 4 point inspection had been done. When i called to check and ask, they told me it was in really good shape for a used truck. Truck was leaking oil, quater panels were rusted so bad i could have pushed my finger through the quater panel. Transmission fluid was full of clutch dust, truck was low oil, and the front hub was so bad i would have been afraid to drive it home

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Best service experience ever!

    My wife and I have had nothing but positive care at Tom Wood Ford, especially in the service department. Of all the cars I have been thru, I am m...

    Dealer Response

    Thank you, Tim! We appreciate the kind words!


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    My wife and I have had nothing but positive care at Tom Wood Ford, especially in the service department. Of all the cars I have been thru, I am most pleased with Tom Wood. We recently had an issue with my wife's car that was extremely hard to troubleshoot, which likely originated at the factory and manifested itself recently. Tom Kashman (service manager), Kim (the service writer), and the mechanic(s) all worked hard and pulled out all the stops with us and everything worked out great-- the best service experience I have had. When you have an investment and you get the response like this, it has motivated me to shop at Tom Wood Ford when I trade my truck in. Thanks guys!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Tim! We appreciate the kind words!


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  • Best experience ever!

    My wife and I have had nothing but positive care at Tom Wood Ford, especially in the service department. Of all the cars I have been thru, I am m...

    Dealer Response

    Thank you, Tim! We appreciate the kind words!


    Show Full Review

    My wife and I have had nothing but positive care at Tom Wood Ford, especially in the service department. Of all the cars I have been thru, I am most pleased with Tom Wood. We recently had an issue with my wife's car that was extremely hard to troubleshoot, which likely originated at the factory and manifested itself recently. Tom Kashman (Service manager), Kim (the service writer), and the mechanic(s) all worked hard and pulled out all the stops with us and everything worked out great-- the best service experience I have had. When you have an investment and you get the response like this, it has motivated me to shop at Tom Wood Ford when I trade my truck in. Thanks guys!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Tim! We appreciate the kind words!


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  • Salesman - Greg Moore

    Greg was great to work with, talked on phone about model, was so helpful during our appointment - explaining truck, dealing with them in price, se...

    Dealer Response

    That's great to hear, Nancy! Thank you so much for taking the time to share!


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    Greg was great to work with, talked on phone about model, was so helpful during our appointment - explaining truck, dealing with them in price, service, and the negotiating process. He listened, did not play the sales game, showed me great respect and was so helpful and fun to deal with during the negotiating and buying process. I would highly recommend him as a knowledgable and caring salesman, along with his relationship with management during the purchasing decision

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    That's great to hear, Nancy! Thank you so much for taking the time to share!


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  • Great Company

    I purchased a vehicle from Tom Wood Ford in Fishers, about a week ago. My experience was Awesome from the beginning. I intially came in for an oil...


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    I purchased a vehicle from Tom Wood Ford in Fishers, about a week ago. My experience was Awesome from the beginning. I intially came in for an oil change on my vechicle. The service technician Darryl was very professional. As I waited for my car to be serviced I browsed the inventory considering a trade in. The Sales Associate Chris Grimes catered to my needs and wants in regards to trading my vechicle in for a newer one.Chris was great in assisting me with the vechicle that was best suited for me. Dave in The Finance Department, was a major blessing in not only making my car payments reasonable but exceeding my expectations with a lower payment than I excepted!!! In regards to recieving a great insurance qoute, Doug Johnson is the guy to see, working inside of Tom Wood Ford! I left from Tom Wood Ford in Fishers with a Four year newer truck with everything I wanted and to top it off my monthly payments are lower!!! A special Thanks to the GM manager Rich Marowski, not only did he make it all happen he goes above and beyond to make sure you are Completely satisfied with your experience!!! The Receptionist Samantha was very professional as well. Every person I came into contact with at Tom Wood Ford were very professional! Great group of people over at Tom Wood Ford! Check them out for all your Car needs!!! Thanks Guys!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Professional - Greg Moore is the best

    While looking for our latest vehicle, we were fortunate enough to come across Greg Moore at Tom Wood Ford in Indianapolis. Greg possesses a great ...


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    While looking for our latest vehicle, we were fortunate enough to come across Greg Moore at Tom Wood Ford in Indianapolis. Greg possesses a great professional customer interaction while keeping you in control of your final selection process. He draws out the proper questions and answer to maximize the information that really best suits what you are looking for. Many of us have biases that sometimes can hinder our decision making, but when you have a exec like Greg, the final choice is the right one. This is very important when deciding on something as important as your next vehicle. Great experience. Highly recommend Greg Moore.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Purchasing a Vehicle

    Tom Wood Ford went above and beyond on my car purchase. I am very appreciative of Greg in sales and Jake in management for the way they worked wit...

    Dealer Response

    Thanks so much for sharing, Gabe! We appreciate the kind words!


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    Tom Wood Ford went above and beyond on my car purchase. I am very appreciative of Greg in sales and Jake in management for the way they worked with me on the price I needed and pursued the car I wanted, even though it was out of state. They are professional in business, but friendly in manner. I hadn't been car shopping at Tom Wood before, but will definitely be going back for my future purchases! Thank you guys! Couldn't be happier with the Stang.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for sharing, Gabe! We appreciate the kind words!


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