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Jaguar, Land Rover, Volvo Cars of Indianapolis

Rectangle 48
Sales
Service Closed

Jaguar, Land Rover, Volvo Cars of Indianapolis Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2004

Jaguar Land Rover Volvo of Indianapolis provides Central Indiana with new and used luxury vehicles. We also deliver an a

...

ward-winning service experience! At Jaguar Land Rover Volvo Indianapolis, you get the car you want the way you want!

"The Car You Want, The Way You Want"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
221 lifetime reviews. Includes reviews of Jaguar, Land Rover, Volvo Cars of Indianapolis from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 13, 2018

    Always receive the best service from Tom Wood Jaguar.

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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 12, 2018

    Except for the reconstruction, it was a great experience. I had a really nice loner car overnight xc90, I think that is what I am getting when my lease... is up.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • May 17, 2018

    10 out of 10...First rate responsiveness and attention to detail in getting the car repair done the right way. Very much appreciated. Dan Klingler is... a friend and a pro.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive comments regarding our Service Department. We hope we've made a friend--and a permanent customer--in you. We'll ...do our best to live up to your review, John!

  • 5.0 out of 5
    October 11, 2018

    Matthew at the service desk was both helpful and a good communicator throughout the service experience. I appreciate the loaner Volvo too. Ralph, the... master Volvo tech was very knowledgeable and offered to help if I had questions in the future. Great experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Randy Bennett

    Parts & Service Director

    NOT RATED

  • 1.0 out of 5
    September 28, 2018

    Darrin is horrible, and he is a liar! He doesn't know what he is doing and lies and says that he told you something that he clearly didn't.... Then he says that you're lying. Like dude really? These people are rude and unprofessional. Don't give them the time of day. Take your business elsewhere!!!

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 25, 2018

    My wife and I bought our first Land Rover this past weekend and had an awesome experience...very friendly and knowledgeable sales staff, and it was a pleasure... dealing with all involved...very professional

    5.0 out of 5
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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.4 out of 5
    September 22, 2018

    First I am not one to write reviews but seems to be the only place someone from Jaguar Dealership takes the time to read and resolve Customers not so pleasant... experiences even if answering in a template alike response. To make this short bought a new Jaguar happy as I could be, Drove home. Few days later notice one of the front headlight was fogging over, called the Dealership explained the problem. I was told to bring the car for them to take a look. I had to wait a while for them to fit me in their schedule. I live almost 2 hours from Dealership so I assumed when I got there they would see the problem change the headlight clear cover and we would be done. First thing they tell me when I arrived is that I did not have an appt. Then I had to pretty much argue with the Gentleman to tell him indeed I had one and not only did I had an appt. I had confirmed the previous day. Anyway they take my car and I go and wait. One hour half later they come and tell me they have to order the part that they don't have it and they will be in contact with me when part came in. Never contacted me about receiving the part. Two months later have other issues with Car Sunroof, tires, ect. Keep in mind this is a brand new Jaguar driven for 4 months. Get another appt. Make sure to ask about my other part I never heard back from and also to make sure they had parts for what I was bringing the vehicle for. To make the story short once again Arrived at Dealership earlier than the time scheduled to be in firt thing in the morning and I am told once again the appt. was not for another 3 weeks. I am not sure what type of people they think are purchasing this expensive vehicles but the second time around it's offensive to be told you don't have an appt. Today but you have one in 3 weeks. Does Jaguar Staff thinks their customers like drive for 2 hours just because and especially after the first time fiasco about not having an appt.?. Once again be told no I am sorry but your appt.. Is not until another date.... 3 weeks ahead. The lack of organization and communication in this place is evident. Once I can let it go, twice.... I never had this experiences before making appts and being told I am not there on the right day or the wrong time, let alone twice. If a Service Manager and staff can't keep straight the appts they make with their customers I hate to think what other more complex things they can't keep straight. Your Customers deserve respectful proffesionals at all times, they are the ones that will make your name and brand be at the top.

    1.0 out of 5
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    Friendliness
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    Pricing
    2.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Tom Wood Jaguar Land Rover Volvo

    Thank you for bringing this to our attention. We are very sorry to hear that your vehicle and your time were not respected during your experience with... us. It can be frustrating when communication surrounding scheduled appointments goes awry. I feel that this would best be handled in a more personal conversation, and I encourage you to contact me at 317-848-7447. ¿¿¿ CJ Wahl, Service Manager at Tom Wood Jaguar Land Rover Volvo

  • 5.0 out of 5
    September 19, 2018

    Went for an oil change and was out quickly. No fuss, would definitely go back! They were under construction so things seemed a bit crowded

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Randy Bennett

    Parts & Service Director

    NOT RATED

  • 5.0 out of 5
    September 10, 2018

    I was the very first jaguar buyer here in indy. 1986. i have been purchasing and or leasing jaguars since then. i must say that i jaguar has come such... a long way. the service currently at jaguar is five star. i am always treated so professionally. Dan Klingler is top knotch in the service dept. he is the best ever. Our sales rep is Todd Bierberdorf. We have always had the best service with him for so many decades. We highly recommend both Todd and Dan as the best part of the Tom Wood team.. deborah dorman

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Tom Wood Jaguar Land Rover Volvo

    Thank you so much for your kind words. It's great to hear that our dealership has come a long way! We enjoy doing business with you and look forward t...o next time.

  • 1.8 out of 5
    September 10, 2018

    I wanted a Range Rover Sport. I have never had one and always wanted one. My first sales rep was horrible, treated me like I couldn't afford the car and... didnt have anything for me (he even wrote in a email that he didnt have anythign "cheaper" in response to my asking if he had a diesel I could test drive instead of the gasoline- I never said I wanted "cheaper"! Anyhow, then I called and got a new sales rep and all went great, I got the Rover I wanted and everything was finally OK. Then, 3 months later, the computer started to fail in the car. I called to get an appt and was told I had to wait 3 weeks which was ok because it wasn't a big deal, only intermittent. Now it is failing every 1.5 minutes, shutting off and then rebooting making it impossible to drive safely- the entire dash and all screens shut down! I called to get an appointment sooner and was told they don't have anything sooner. So I am supposed to try to drive like this?!? Infuriating! First because the car is so new and secondly because it is so expensive! I am so angry!!! I feel like i should just call the 24 hour service number and have it towed in, maybe then they will fix it. I don't know what to do. Now when I call service it just goes to voicemail. So infuriating!

    3.0 out of 5
    Customer Service
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    Quality of Repair
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    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tom Wood Jaguar Land Rover Volvo

    Thank you for bringing this to our attention. This is extremely concerning to hear, and we are very sorry that you experienced these frustrations. Our... customers are very important to us, and we are sorry that you were not treated in this way. I highly encourage you to contact me at 317-848-7447 so that we may remedy the situation. -- Kip Miles, General Manager at Tom Wood Jaguar Land Rover Volvo


    Worked with:
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