Jaguar, Land Rover, Volvo Cars of Indianapolis Hours
Jaguar Land Rover Volvo of Indianapolis provides Central Indiana with new and used luxury vehicles. We also deliver an a
ward-winning service experience! At Jaguar Land Rover Volvo Indianapolis, you get the car you want the way you want!
"The Car You Want, The Way You Want"
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Traveling from Louisville KY to Indy where I originally bought the car I had hoped they would fill my almost empty gas tank. I had some repairs that I... had to pay for and hoped they would add gas to bill. I am no longer familiar with Indianapolis And was so worried I would run out of gas aNd be stranded alone in that area trying to find the nearest gas station. The nearest one was about 2.6 miles away and I was given directions by the service department and had asked if they could fill it up but I still wish they would’ve accommodated that small request.
Just purchased my first Land Rover at Tom Wood in Indianapolis. The entire experience was stress free. Todd Biberdorf (sales staff) was patient and helpful... in my selection of the discovery sport! He addressed all my concerns and answered all my questions before leaving with my new ride! Thanks again Todd!!!
10 out of 10...First rate responsiveness and attention to detail in getting the car repair done the right way. Very much appreciated. Dan Klingler is... a friend and a pro.
We appreciate your positive comments regarding our Service Department. We hope we've made a friend--and a permanent customer--in you. We'll ...do our best to live up to your review, John!
This review is primarily for the recent service. This is NOT an assessment of the overall dealership, otherwise it would be substantially lower ratings.... I have not been satisfied with Tom Wood Jaguar as a whole, and will not recommend them.
Darrin and Rick were good to work with. They treated me with respect and were able to find me a great Rover. Most importantly, they both did what they... said they would do (both are men of their words).
Thanks for the kind words. Now be sure and tell everyone. We promise we'll take good care of them, too.
After leaving our previously scheduled appointment due to being forgotten about during check in, we returned a couple months later with engine performance... problems. Our first correspondence from dealership was to blame us for damage to the engine and to say there was no way the dealer or manufacturer was going to participate in the required repairs on the Diesel engine with 32000 miles. It took 4 weeks of time and 15,000 dollars to get our car back.
Josh and Dan always do an excellent job of keeping me informed regarding the status of my wife's car when it is serviced there. This is the 3rd Jaguar... that we have had serviced there and the car loaner service is great benefit which minimizes any disruptions to our schedules. I have been very pleased with everyone that I've dealt with at the dealership for the past 5 years.
Darryl was my guy right from the start. I submitted a very detailed inquiry on cars.com and he responded back to my email with (accurate) answers to all... of my questions. He gave me time to process his response before following up with a phone call. Never pushy. Never anything but the truth about the used vehicle I was interested in. Met Darryl for a test drive and bought the vehicle that night! It was completely derailed and perfect the next day when I came to pick it up.
Thank you so much for the kind review! We're so glad that your experience with us was a positive one. Don't hesitate to reach out again with... any other questions. Thanks again!
Recently, after buying my first Jaguar, I was told they would not cover my oil change, per my maintenance plan, because I was a little late in requesting... it. And this came right after I had called them and left several messages several times over several weeks asking them how to check my oil (there is no dipstick for this model, it is computerized), and Tom Wood's service department never responded to my messages. So, after I waited another month to get in their service schedule, they made the excuse that they got a new voicemail system and some messages had been lost, so they charged me $120 for my "late" oil change. No consideration given or responsibility for their lost messages and long wait time for my appointment, they just charged me $120. My latest experience is that I have been waiting for weeks on end for a replacement part, which is covered under warrantee, to be shipped from England. I am still waiting for that LED spoiler brake light that literally just fell off my car while driving down the interstate. Apparently this is happening a lot with this model, so there are no parts in the US, I am told. So now I continue to drive around in my 2017 Jaguar, with tape holding it together, and no information about when I will be able to get it repaired. Overall, after spending a lot on a beautiful, high end Jaguar, I am pretty disappointed with the customer service and will have second thoughts about Jaguar when I am ready to get my next car. My previous car was a BMW, and by comparison, the Jaguar service department has some work to do. But I am hopeful that it is not a lost cause, and maybe Tom Wood Jaguar Service Department will come through and up their game...
These people are very professional and friendly! Lots of construction going on there and around it....but they are making the best of it and were organized... in spite of it. They completed my 30,000 mile service without a glitch.