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Used 877-517-9281 Email Dealer
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Reviews

Average Ratings

4.5
Average based on 11 reviews.
  • Bought Over Internet

    I bought complete over the internet. The car was exactly as advertised. I was very happy with the price, experience and LOOOOVVVVVEEEE the car.

    Dealer Response

    Thanks so much for sharing! We're glad you enjoyed your experience with us, and we hope you continue to enjoy your new vehicle!


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    I bought complete over the internet. The car was exactly as advertised. I was very happy with the price, experience and LOOOOVVVVVEEEE the car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for sharing! We're glad you enjoyed your experience with us, and we hope you continue to enjoy your new vehicle!


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  • Bob M. Columbus, IN

    Melissa Blackwell was wonderful to work with. Our entire experience was professional, easy and honest. We'll never buy a car anywhere else again!

    Dealer Response

    That's great to hear, Robert and Heather! We're so glad you enjoyed working with Melissa, and we look forward to seeing you both again in the future!


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    Melissa Blackwell was wonderful to work with. Our entire experience was professional, easy and honest. We'll never buy a car anywhere else again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's great to hear, Robert and Heather! We're so glad you enjoyed working with Melissa, and we look forward to seeing you both again in the future!


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  • Loyal customer

    I wanted to thank Tina Smith and the Lexus family on getting me into my shiny 2013 ES350 yesterday...you guys are the best to work with and I look...


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    I wanted to thank Tina Smith and the Lexus family on getting me into my shiny 2013 ES350 yesterday...you guys are the best to work with and I look forward to seeing you all soon...but not too soon! Since my wife now sees me in the new ride I think she may have itch to look....we'll be back

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Bought a new Lexus 350

    My wife and I went in thinking about buying a new car. An upgrade from our Camry. We were browsing. But the car was so compelling, we bought it. W...


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    My wife and I went in thinking about buying a new car. An upgrade from our Camry. We were browsing. But the car was so compelling, we bought it. We especially like the safety features, the comfort and the ride. Styling is elegant. It is half car, half computer which is just great. The salesman made a big difference for us. He was very factual, low key approach, and friendly manner. He made this do-able for us and we did it!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Lexus service

    Excellent service and experience at every visit. Appreciate the loaner car for some longer service appointments.


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    Excellent service and experience at every visit. Appreciate the loaner car for some longer service appointments.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Usually A Good Experience

    My ES 350 has been serviced at Tom Wood for the past two years. On each of those occasions I have been provided with a copy of the "World Class" I...


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    My ES 350 has been serviced at Tom Wood for the past two years. On each of those occasions I have been provided with a copy of the "World Class" Inspection report, except on this occasion. Also my copy of my online reservation, which I gave to the Service Representative, quoted the price for a oil change at $50, but I was charged $58. So why was the online price not honored?

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Always Impressed

    I absolutely love the people at the Lexus dealership! They do everything possible to make any work that needs to be done on your car a pleasant an...


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    I absolutely love the people at the Lexus dealership! They do everything possible to make any work that needs to be done on your car a pleasant and trouble-free experience. They are also very informative about your vehicle, it's upcoming anticipated needs, everything. There always little 'extras' that they provide at no cost to the customer which makes you feel special!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Sales Experience

    Tina was great to work with. She gave me a car to take home to see if my dog crates would fit. Tina had most of the paperwork prepared so that the...


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    Tina was great to work with. She gave me a car to take home to see if my dog crates would fit. Tina had most of the paperwork prepared so that the day I signed it only took about 2 hours.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • New Car Purchase

    Great Service and a very helpful sales lady. The only problem I had was having to wait more than a half an hour past my appointment to close the d...


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    Great Service and a very helpful sales lady. The only problem I had was having to wait more than a half an hour past my appointment to close the deal!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Not coming back

    I test drove a Lexus 350 at Tom Wood a few months back. Prior to coming in I sent an email inquiring on the vehicle. The vehicle had been involved...


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    I test drove a Lexus 350 at Tom Wood a few months back. Prior to coming in I sent an email inquiring on the vehicle. The vehicle had been involved in damage and I asked for documentation. My request was not followed up with, nor did I hear back from the sales person. I also didn't feel the individual was trying to embrace me as a customer. This is the only Lexus dealer in Indianapolis so if I ever choose to buy one, it won't be from here.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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