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Reviews

Average Ratings

4.7
631 lifetime reviews. Includes reviews from DealerRater.com
  • great customer services

    we went to your dealer with the idea of leasing a car the service attention was amazing the were able to answer or our questions and at the end of...

    Dealer Response

    Thank you so much Zayli, We absolutely appreciate your feedback and are so pleased to hear that we were able to deliver an excellent experience.


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    we went to your dealer with the idea of leasing a car the service attention was amazing the were able to answer or our questions and at the end of the transaction we left leasing 2 cars instead of 1. I will definitely recommend your service at any time

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much Zayli, We absolutely appreciate your feedback and are so pleased to hear that we were able to deliver an excellent experience.


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  • ESSERMAN MADE IT RIGHT
    May 30, 2017

    I recently went to Acura for an oil change and unknown to me, left the dealership with oil leaking from my vehicle. I took my car to my mechanic a...


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    I recently went to Acura for an oil change and unknown to me, left the dealership with oil leaking from my vehicle. I took my car to my mechanic and was advised that the oil drain plug was not installed correctly and my vehicle was almost out of oil. I was really upset and contacted Esserman. I spoke with Ruth, a general manager at Esserman, and was told to bring my vehicle in. Ruth provided me with a loaner vehicle, introduced me to the head foreman, and had my vehicle checked. Esserman checke3dmy vehicle, made sure it was in proper working order, and repaid me for the money I spent at my mechanic. While the whole ordeal was inconvenient, Esserman went out of their way to remedy the problem and provide me with great service. I was truly impressed with the team at Esserman. Thank you for your professionalism.

    Does recommend this dealer
    Came in for service or repair

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  • Shane on you Esserman!
    May 16, 2017

    I have been servicing my car at Esserman for the past 4 years without issue. That is until Sally was the service advisor assigned. The service ad...

    Esserman International Acura

    B, we are very sorry to hear about this. It does sound like we have been in touch with you to see if there is any way we can turn this around. We ...


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    I have been servicing my car at Esserman for the past 4 years without issue. That is until Sally was the service advisor assigned. The service advisor should be courteous, professional, and knowledgeable as they are the face of the dealership and your primary customer contact. On this front, Sally failed. She did not follow up on an issue with my car as promised and did not contact me until I posted a complaint. She was busy every time I called and failed to return calls. If not for Robert, who greeted and assisted me, I might still be waiting for my car. Sally should take a lesson from Robert, who in this customers opinion, is professional and more qualified to handle customer service. If you???re unhappy with a bad review, one would think you might go out of your way to change that instead of making the situation worse. Sally my advice is to not ignore your customers, it reflects poorly on you and worse on the dealership. Lastly, instead of the usually follow up call, I got an email from Esserman and they did not send the usual review link. Clearly they know there was a problem and clearly they prefer not to correct it. Shame on you!

    Does not recommend this dealer
    Came in for service or repair
    Esserman International Acura

    B, we are very sorry to hear about this. It does sound like we have been in touch with you to see if there is any way we can turn this around. We understand that a miss in communication can be a very big deal and with some internal training we believe we can avoid circumstances like this in the future. If you have any interest in discussing this further we would be more than happy. Sincerely, Esserman International Acura


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  • Great -
    May 11, 2017

    We were very please with Sally Almeida. She was extremely courteous efficient and helpful. I will definitely recommend my friends with Acuras to ...


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    We were very please with Sally Almeida. She was extremely courteous efficient and helpful. I will definitely recommend my friends with Acuras to ask for her. Thank you Sally. I took the time to ask my friend Vidal for her complete name, you are very fortunate to have in your staff an employee like her. Felix & Rosa Rodriguez

    Does recommend this dealer
    Came in for service or repair

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  • Oil change and tire rotation , out in 45 minutes great
    May 10, 2017

    in and out quickly very professional and excellent customer service , honest, not pushing for other services. Also love the waiting area. My next...


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    in and out quickly very professional and excellent customer service , honest, not pushing for other services. Also love the waiting area. My next car will also be from Esserman

    Does recommend this dealer
    Came in for service or repair

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  • Tiguan Service
    May 9, 2017

    My service writer Ciro always great and upfront. Not happy with the amount of service my vehicle needed, but the service work and attention was ex...

    Esserman International Volkswagen

    Thanks for letting us know Oscar, we try to stay as competitive as we can with our pricing and we are absolutely sorry to hear that your vehicle r...


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    My service writer Ciro always great and upfront. Not happy with the amount of service my vehicle needed, but the service work and attention was excellent and he even arranged for a temporary loaner vehicle.

    Does recommend this dealer
    Came in for service or repair
    Esserman International Volkswagen

    Thanks for letting us know Oscar, we try to stay as competitive as we can with our pricing and we are absolutely sorry to hear that your vehicle required so much work. It's great to hear that Ciro arranged to make this experience as painless as possible. Sincerely, Esserman International Volkswagen.


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  • service
    May 8, 2017

    My service advisor was Sali Triana and she was very professional. Everyone was very friendly at the dealer. Keep up the good work. Thank you


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    My service advisor was Sali Triana and she was very professional. Everyone was very friendly at the dealer. Keep up the good work. Thank you

    Does recommend this dealer
    Came in for service or repair

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  • Professional and efficient
    May 3, 2017

    I was greeted with a friendly courteous attitude the car was taken back to the service department and brought back from service in a very fast and...


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    I was greeted with a friendly courteous attitude the car was taken back to the service department and brought back from service in a very fast and cleaner than it had been drop off i was impress with the turn around quickness displayed by the staff at Essereman International Acura

    Does recommend this dealer
    Came in for service or repair

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  • Excellent Customer Service!
    May 1, 2017

    Three months ago, I received an email response from Esserman Intl Acura. They reached out in response to a TLX search set up in Car Gurus. I was s...


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    Three months ago, I received an email response from Esserman Intl Acura. They reached out in response to a TLX search set up in Car Gurus. I was surprised by how quickly they responded after a TLX was added to Car Gurus. When I arrived at the dealership's used car division, from the start the staff was friendly and professional. Daniel De Mena was awesome! He was easy going with no pressure. The whole experience was pleasant with a friendly atmosphere. I highly recommend this dealership and would buy again from Esserman Intl Acura.

    Does recommend this dealer

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  • Good Service, professional and kind
    April 29, 2017

    I did not have any complain. Everything was perfect. They are professional and they know what they are doing. Happy to be part of this dealer. Goo...


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    I did not have any complain. Everything was perfect. They are professional and they know what they are doing. Happy to be part of this dealer. Good job guys. Congrats

    Does recommend this dealer
    Came in for service or repair

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