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Used 888-554-5012 Email Dealer
Service 866-460-5531

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Reviews

Average Ratings

4.8
Average based on 53 reviews.
  • great customer services

    we went to your dealer with the idea of leasing a car the service attention was amazing the were able to answer or our questions and at the end of...

    Dealer Response

    Thank you so much Zayli, We absolutely appreciate your feedback and are so pleased to hear that we were able to deliver an excellent experience.


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    we went to your dealer with the idea of leasing a car the service attention was amazing the were able to answer or our questions and at the end of the transaction we left leasing 2 cars instead of 1. I will definitely recommend your service at any time

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much Zayli, We absolutely appreciate your feedback and are so pleased to hear that we were able to deliver an excellent experience.


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  • Horrible experience, please read my story

    I was treated so badly by these people. Please take the time to listen to what happened to me at Esserman. They pressure customers into writing go...


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    I was treated so badly by these people. Please take the time to listen to what happened to me at Esserman. They pressure customers into writing good reviews and that is the only reason they have a decent rating. I brought my 2011 TDI Jetta in for a flat tire and was subjected to a three hour wait time to tell me I needed a new rim on one wheel. So they filled up my tire with air and told me it would be good to drive for the next 5 days while I wait for the rim. Then, when I left the dealership and got on the freeway, multiple dashboard lights came on and my car lost acceleration. After pulling to the side of the road and turning off the AC I was able to get the car to accelerate again and drive back home. I tried to contact my service agent Francisco Mora, I even left multiple messages on his voicemail and with a person who answered their phone line, but he refused to call me back about my engine problem. So while waiting for him to call me back about my engine problem I was sent an email survey about my experience at Esserman. I filled it out very honestly and gave Francisco a poor review. Funny thing happened, after I left the review, I finally got my call from Francisco, but instead of asking me what's going on with my car, he just chewed me out for leaving him a bad survey. I had to apologize profusely on the phone with him to get him to stop going on about the bad survey. Then I told him about the engine and he said I should bring my car in on Monday after the weekend and he rudely hung up on me. When I brought my car in I was told there would be a 124.00 Diagnostic fee and Francisco assured me that if work was needed that the diagnostic fee would be used towards the work on the car. So I would only pay the diagnostic fee if no work was needed. Well he called me back later to tell me that I needed a cam shaft sensor and that is the only part I need and it will 100% fix my problem because it's the only thing that came up on the diagnostic. (normally a 200 dollar repair but apparently in my model VW this one little part takes 5 hours of labor and they have to charge 700ish dollars) So he tells me this on the phone and I agree to service my car and pay the 700 dollar bill. But when I get there, he sneakily put the diagnostic fee back into my bill so instead of the $700 I had agreed to on the phone it was now $850. I complained why is this work so expensive and I thought the diagnostic fee was going back into the work and Francisco assured me that this bill was correct and that the diagnostic fee had been taken into account already. But it hadn't. He was just mad that I left him a bad survey and was lying right to my face. I then had a few back and forth emails with the service manager and he showed me a copy of their printout that clearly shows the diagnostic fee still being charged to me. So I caught Francisco red handed sneaking this extra 124 dollar fee into my bill and hiding it on my print out. It gets even worse here, because I then go back on the freeway again after leaving the dealership and the exact same things happens to my car, the dashboard lights come on, my car loses acceleration and the AC went out. So now, I'm very upset and I contact the general manager of the dealership with an email, but in his reply he only acknowledges three of my issues; 1. He claims Esserman would never overcharge me. Which they definitely did!!!! 2. The fact that Francisco chewed me out about the survey and he apologized about it 3. and three that the work they did on my car does take 5 hours and that the 700 dollar price was a fair price He then adds that he is sorry to hear my car is still experiencing problems and I should bring it back in. So I email him back that he forgot to acknowledge the part about the 124 dollar overcharge that Francisco was caught red handed slipping into my bill. And sure enough he never responds to me again. Worst part is they still can't figure out what's wrong with my car

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Breath of fresh air!

    Drove 3 1/2 hours to buy a certified preowned vehicle from Esserman. This is the best feeling dealership I've dealt with in years. Great car, grea...

    Dealer Response

    Thank you for letting us know Kevin, we know that a great experience can mean a great deal to our customers and we are always pleased to hear when...


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    Drove 3 1/2 hours to buy a certified preowned vehicle from Esserman. This is the best feeling dealership I've dealt with in years. Great car, great price, great staff. We really noticed an appreciated the open, low pressure corporate culture at Esserman, and will very likely travel to buy from them again. Keep up the great attitude!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for letting us know Kevin, we know that a great experience can mean a great deal to our customers and we are always pleased to hear when we are able to deliver. Sincerely, Esserman International Volkswagen


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  • Pepe G

    Courteous and knowledgeable staff. Excellent service

    Dealer Response

    Thank you very much Pepe, we have always found that courtesy goes a long way. Please let us know if you need anything. Sincerely, Esserman Interna...


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    Courteous and knowledgeable staff. Excellent service

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you very much Pepe, we have always found that courtesy goes a long way. Please let us know if you need anything. Sincerely, Esserman International Volkswagen


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  • Wonderful Service!!

    Francisco was very attentive and caring. He was very professional and kind also. I loved the service I received at Esserman International VW. I am...


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    Francisco was very attentive and caring. He was very professional and kind also. I loved the service I received at Esserman International VW. I am constantly recommending this dealership to people.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Oldies

    I was driving a CC which I loved but it was too low for the comfort of my wife and myself. I therefore was considering a more comfortable car for ...


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    I was driving a CC which I loved but it was too low for the comfort of my wife and myself. I therefore was considering a more comfortable car for us. I visited Esserman where I have leased before Acura as well as VW and consider my options. Needless to say that I was afforded a great deal of information, the different options I could consider according to our needs. I finally decided to get the Passat for which I was offered what I was looking for. The attention of the salesperson Ms Sosa was impressive for her knowledge of the cars and making our decision much easier and afforded us her time. I love Esserman and its service. Thank you for the opportunity to express my voice.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service at VW ESSERMAN INTERNATIONAL

    I just bought a used VW Tiguan from another small dealership and I have not gotten an extended service warranty. So when I had to take my vehicle ...


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    I just bought a used VW Tiguan from another small dealership and I have not gotten an extended service warranty. So when I had to take my vehicle in for service this past Monday, I was worried I was was going to pay BIG BUCKS for any repairs. Ariel (assistant to the service advisor Ciro Ulloa) was very nice, quick, informative, and followed up as promised. I ended up paying much less than what I expected since part of the services were covered by powertrain. But I also got service plan info from Patrick Reeves, who was nice to give me a breakdown of options. Thank you all.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Just got my R

    I was very happy with the service Jay, is the best


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    I was very happy with the service Jay, is the best

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Buying experience

    I was looking for a family car. Test drove a 2013 Honda Accord but didn't feel the car was spacious enough and didn't like how it drove. My wife f...


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    I was looking for a family car. Test drove a 2013 Honda Accord but didn't feel the car was spacious enough and didn't like how it drove. My wife found the inventory from esserman on line and told me about. Once I got there I saw the 2012 (I ended purchasing) and took it for a drive and loved it. From the space (which is insane as I'm 6'3" and never had so much room in a car) to the quality of the leather seats and interior equipment. My salesman Nestor was awesome. I felt no pressure (frankly I didn't even feel like I was at a dealer. In the end I would definitely be doing future business here and would recommend anyone there. Great experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Service

    It was a great experience thanks to Jovar the salesman who went out of his way to help us. Excellent service and attitude.


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    It was a great experience thanks to Jovar the salesman who went out of his way to help us. Excellent service and attitude.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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