Reviews

Average Ratings

4.5
37 lifetime reviews.
  • 2012 328i

    Great experience, pleasure working for with them. The entire process was very transparent, you know exactly what you are getting yourself into. Wa...


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    Great experience, pleasure working for with them. The entire process was very transparent, you know exactly what you are getting yourself into. Walked in Saturday afternoon left home with a new car a short while later.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Service

    I found a used vehicle online at Tom Masano’s Mercedes Dealership. I filled out an online inquiry form and was met with a quick response from Tom ...


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    I found a used vehicle online at Tom Masano’s Mercedes Dealership. I filled out an online inquiry form and was met with a quick response from Tom Grim, their online sales representative. I set up an appointment the next day which was a Saturday. The next day I went to the dealership at 10:30. By 3:30, I was driving home with the vehicle that I had come to see. I was given a very fair trade-in value on my vehicle to match the reasonable sticker price. My experience was pleasant and smooth.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Experience

    I just purchased a CPO Mercedes and cannot say enough about the staff! Terrific service and professionalism. Lori makes the whole process seamless...


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    I just purchased a CPO Mercedes and cannot say enough about the staff! Terrific service and professionalism. Lori makes the whole process seamless, and Marc is a real guru when it comes to explaining all the gadgets. Will definitely purchase my next car from them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • ¿¿Acura MDX ¿¿

    We can't say enough praises about our car shopping experience with this dealership. A great team that was both responsive and helpful throughout ...


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    We can't say enough praises about our car shopping experience with this dealership. A great team that was both responsive and helpful throughout the process. It was a newly listed pre-owned vehicle that didn't have pictures online...they quickly responded with photos and we set up a test drive. A special thanks to Luis Alicea, our salesman..He helped us purchase a safe, clean, and quality car at a great price for our growing family. We love our "new to us" Acura MDX. We drove up from Maryland and we will be returning for our next pre-owned purchase. Thanks, again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Always a great experience

    I have leased /purchased several cars from Tom Masano inc. and will continue to do so. Neal Fleischood in sales is the consummate professional.


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    I have leased /purchased several cars from Tom Masano inc. and will continue to do so. Neal Fleischood in sales is the consummate professional.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • New 2017 GLC

    Excellent all around. Neal Fleishood, Sales Manager, did an excellent job and I'd highly recommend him to all my friends.


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    Excellent all around. Neal Fleishood, Sales Manager, did an excellent job and I'd highly recommend him to all my friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Sales

    I was so excited to buy my first Mercedes! Lori Kleeman showed me all my options and made the shopping experience so much fun. When I'm in the mar...


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    I was so excited to buy my first Mercedes! Lori Kleeman showed me all my options and made the shopping experience so much fun. When I'm in the market for my next Mercedes-Benz I'm going back to her.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Fast and Friendly Buying Experience

    Purchased our car from Lorie Kleeman. She was so friendly and had such a great positive attitude. She knew exactly what I wanted for my first Merc...


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    Purchased our car from Lorie Kleeman. She was so friendly and had such a great positive attitude. She knew exactly what I wanted for my first Mercedes purchase and made it happen! She didn't stop until we were signing the paperwork! We absolutely adored her and will go back again when it's time!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Best experience EVER

    If you are looking for a stress free buying experience ask for lorie Kleeman at Tom Masano Mercedes Benz. Very knowledgeable about product and ser...


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    If you are looking for a stress free buying experience ask for lorie Kleeman at Tom Masano Mercedes Benz. Very knowledgeable about product and services offered by Mercedes. This is my second purchase from Tom Masano Mercedes Benz first was R class second GL.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Another Excellent Experience!

    I have been working with Neal Fleischood and the Tom Masano family for close to 20 years and they never disappoint. From the minute I walk in the ...


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    I have been working with Neal Fleischood and the Tom Masano family for close to 20 years and they never disappoint. From the minute I walk in the door for a purchase through working with the service department for any repair, their focus is always how they can make this the best experience for the customer. I encourage everyone to visit their facility and let them show you how this process should work. You won't be sorry.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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