Stay away from Bill Seidle NISSAN. The customer service I have received today from a manager at that is atrocious and unprofessional. This person offered... not a single solution or consideration for my time and unconvince made on their part. Not only was there no solution, no apology.. nothing this man was patronizing and a jerk. Be aware that they’re all nice when you’re making a deal but once they hook you in payments the customer service goes out the window. The sales person who helped me Darion was great, effective and quick I hope he finds another dealership to provide services that are more fit than Nissans I will never return to this dealership and will be posting reviews on every site I can find to warn others who value customer service and appreciation. This was an issue that could have easily been resolved, or at the least handled differently. I’m hersooo was one gentleman I think his name was Jesus who was very kind and helpful but he didn’t have the authority to resolve my issue. Also be adviced this dealer offers no 30day money back guarantee so if you’re unsatisfed with your purchase you are stuck. Lucky for them because I would have turned this car in so quick It would make there head spin.
I have a problem with the leader drive sit of a new Rogue, it has been already one month in a have waiting for the approbal from Nissan to change the sit,... now they tell me to wait another couple of weeks. That is a terrible service for a new customer. I am starting to regret to have purchased a Nissan car. Fabian Aranda
Hi Fabian, we are aware of your situation and have been in consistent communication with you. We are still processing your specific issue and will do... everything we can to help get a resolution. We apologies about the amount of time it is taking. As explained we are researching options and waiting for a reply from the manufacturer. Your point person is Ariel, our Service Manager. He can be reached at 305-637-5222. Thank you!
It is difficult to find a place to have your vehicle serviced in Miami, FL without feeling like you are being robbed or lied to. From the moment that my... girlfriend and I walked through that door to the moment that we left, we felt like family. My 2 year old daughter is potty training and asked to use the bathroom...and they were SPOTLESS. The repairs made to the vehicle were of the greatest quality and we felt like we were in good hands, (which in Miami, is very difficult). Ariel Perera and his team are very knowledgeable and masters of their craft. I recommend Bill Seidle's Service center to anyone, no matter what they need.
Thank you for this stellar review, Xavier! We are thrilled to hear that Bill Seidle's Nissan was just right for your family. Honestly, integrity, and ...customer care is what you can expect from us everytime. We are happy to hear that you were happy with the service and our amenities. We will be sure to pass on your compliments to Ariel. Come back anytime!
It was a good experience overall I just wasn't sold on that car 100%
Thank you for your feedback, Leslie! We are happy that you had a good visit even thought you may not have found the exact right car for you. We want t...o make sure that people find a vehicle that is perfect for them and we hope you get it soon! Let us know if you would like to take another look around or need anything else!
Ileana help me a lot more than anyone else have help me and rodrigo the finance men
Thank you for writing in to share your experience! We're glad to see you had a great time working with our team!
Worst experience ever. Service department gave to me,if i know i going to waste my time there to have just oil change I spend 1hrs and 20mm then I left... the service dept.
We are very sorry to have not met your expectations of time for your service visit. As discussed that day between you and our Service Manager Ariel, t...his was our error and we had hoped to correct it during your visit. Although we did understand that you were out of time that day, we would like to offer to correct the issue if you are so inclined to use our services again. If so, please contact Ariel directly at 305-637-5222 to schedule an appoint and discuss in detail and we can assure you a top notch customer service experience!
Excellent experience. All staff was courteous and professional. Special thanks to Javier Torres, who took the time to explain us the problem and kept us... in the loop all the time. Definitely we will come back.
Thank you very much for the kind words! If you need us in the future, we'll be there for you.
I have been to a few other dealers to trade in my car, I had negative equity and they all made me feel like I was stuck and had limited options and was... going to have to buy a car I didn't want. Until we came to BIll Seidle's! Edwin Caldera was so straightforward, he made sure we were comfortable and happy and really helped us get a fantastic deal on a used Acura RDX that I was in love with. Thank you, Edwin !!
We are happy you had a pleasant experience at Bill Seidle Nissan! We make sure each and every customer walks out feeling they got a good deal on the c...ar they wanted. Thank you for the kind comments!
Mr. Christian Guevara was the professional who assisted my spouse and I in deciding upon and purchasing our second Nisson Pathfinder Christian listened... to us, understood what we were looking for, and assisting us in the sales process with no pressure, just education about the vehicle, etc., and just such a great listener. I think Christian will be one of the best sellers simply because he is a natural, active listener! Christian was great and we are very pleased with our purchase!!
We are glad to hear that Christian delivered such a great experience for you both, Frederick! It makes us proud to hear that you felt he was helpful, ...kind, and attentive throughout your purchase. Thank you for your kind review and business, and hope to see you again in the future. Enjoy your new Pathfinder!
Worst experience ever. Service department gave me lots of run a rounds, did not call me to inform me on cars progress, I had to be calling and them and... still they gave me no straight answers. Just horrible dealing with their personnel ....do not recommend and I will stay away from this place ...,
Thank you for sharing your recent experience with us. We are sorry to hear that you were unhappy with your service visit and would like the opportunit...y to discuss this with you. Please give our Service Manager a call at 305-637-5222 to discuss further. We look forward to speaking with you.