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Reviews

Average Ratings

4.2
94 lifetime reviews. Includes reviews of Matt Slap Subaru from DealerRater.com
  • Avery happy with buying experience.

    After looking at many cars online, my husband and I visited Matt Slapp Subaru to test drive the Outback. Our salesperson Harry was extremely helpf...

    Dealer Response

    Karen, thank you so much for your review, and congratulations on your new Outback! Our sales team always aims to "Go The Extra Mile" and we are gl...


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    After looking at many cars online, my husband and I visited Matt Slapp Subaru to test drive the Outback. Our salesperson Harry was extremely helpful and patient as we looked at different cars. He was a no pressure salesman and was able to answer all of our questions. We wanted to compare the Outback with the ride of a Jeep so we left there and went down the street to a jeep dealership, and came back and purchased the Outback. I was very pleasantly surprised with the no pressure sales and the friendliness of the sales team. Great job! This is our first Subaru and so far we are very happy. Karen

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Karen, thank you so much for your review, and congratulations on your new Outback! Our sales team always aims to "Go The Extra Mile" and we are glad that you got to experience this during your visit. We look forward to seeing you soon, and please reach out to us with any questions about your vehicle or anything else you may need. Also, be sure to check visit us on Facebook for upcoming specials and event information!


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  • Good for Service, Good for Sales
    March 26, 2017

    I've always taken my 2010 Forrester (Carter) to Matt Slap for service, since I moved to the area about six years ago. Never had an issue, the ser...

    Matt Slap Subaru

    Hello. We appreciate that you took the time to write to us as well as your five star rating. We appreciate your business and thank you for the re...


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    I've always taken my 2010 Forrester (Carter) to Matt Slap for service, since I moved to the area about six years ago. Never had an issue, the service is always well done, in a timely manner, and the staff has always been pleasant, easy to understand, and courteous. When I totaled Carter (RIP) and was looking at new (USED!) cars in the area, I wasn't sure that Matt Slap would have anything in my price range. Not only did they have something, they had my DREAM car, a 2003 Subaru Baja. The timing was unfortunate and there was a lot of service/work to be done on the newly traded in Baja, but Matt Slap talked me through the process, worked with my very small budget, and helped me get to work during the transition by loaning me a courtesy car. I will continue to use Matt Slap for my service, and highly recommend them to anyone else who is looking for an IN with some Subaru guys.

    Does recommend this dealer
    Matt Slap Subaru

    Hello. We appreciate that you took the time to write to us as well as your five star rating. We appreciate your business and thank you for the recommendation. Hope to see you again soon! Best, Eve Slap, Owner.


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  • Very good transaction
    March 13, 2017

    Our fourth Subaru and all from Matt Slap. Sales team (Mark Lynch, Larry Kidd and Amanda Hasselman) were very good and helped us get the equipment ...

    Matt Slap Subaru

    We really appreciate that you took the time to give us a 5 star review. I'm glad to hear Amanda, Larry, Mark & Mike were able to assist you with p...


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    Our fourth Subaru and all from Matt Slap. Sales team (Mark Lynch, Larry Kidd and Amanda Hasselman) were very good and helped us get the equipment we wanted despite a misunderstanding of a specification. This was resolved to our complete satisfaction. I would definitely recommend Matt Slap Subaru.

    Does recommend this dealer
    Matt Slap Subaru

    We really appreciate that you took the time to give us a 5 star review. I'm glad to hear Amanda, Larry, Mark & Mike were able to assist you with purchase of your new vehicle. We like to thank you for your continued loyalty.. On behalf of our entire dealership, thanks for choosing Matt Slap we hope to see you again soon. - Best, Eve Slap, Owner.


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  • Unacceptable service after sale - all liars
    March 9, 2017

    Bought a used car from Matt Slap SUBARU with Charles Albright (Chuck) as contact person. I had the car with a temporary license plate for 2 mont...

    Matt Slap Subaru

    As we discussed in the past, there was an error in processing and we did exactly what we had to do in order to have this corrected. This was a ma...


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    Bought a used car from Matt Slap SUBARU with Charles Albright (Chuck) as contact person. I had the car with a temporary license plate for 2 months. They could not send me the real license plate. The salesman, Charles Albright (Chuck), played dumb to me. He couldn't tell me where my license plate was or when I would get my license plate. Called him - no respond. Visited him - no answers. Finally, Larry Kidd said he will call me on Monday. No call at all. I had to file the lawsuit to get my license plate. That Larry Kidd scared like a rat. He immediately did the work for me. It was almost 6 months on the time I finally got my license plate. Oh! I love the review system. I had to write on other sites about the story. Buyers please go there by your own risk. When things go south, you are in trouble. Once they have problems, they will say "I will call you on Monday", "I will give you a call", or "I will mail to you" .However, you will get nothing. Buyers beware. Go somewhere else. I love the review system.

    Does not recommend this dealer
    Matt Slap Subaru

    As we discussed in the past, there was an error in processing and we did exactly what we had to do in order to have this corrected. This was a matter beyond our control and I apologize again for the time it took to correct the situation. All the facts and procedures were deemed proper by the court. I took this case on personally to ensure there was a resolution in the earliest manner. We work really hard to fully satisfy every customer and its always disappointing to find that we fell short. Once again, I¿¿¿m very sorry that we caused you a moments aggravation and sincerely hope that you will at some point in the future allow us the opportunity to demonstrate that we can do better. Eve Slap


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  • Great intro to Subaru
    February 26, 2017

    I've been a life-time Honda driver and owner. It was time to let my high-mileage Pilot go as our family grew and it started to cost more to maint...

    Matt Slap Subaru

    Hi Muttluck8, We really appreciate that you took the time to write us such a kind review. I'm glad to hear that so many of our employees were able...


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    I've been a life-time Honda driver and owner. It was time to let my high-mileage Pilot go as our family grew and it started to cost more to maintain (I loved that car). I opened my search for a replacement from Honda to Subaru based on the many great things I've heard via friends and family - both new and long-time Subaru owners. I began my search online, searching all dealers near me, looking at their in-stock Outbacks and Foresters. Since all had decent stock of what I was hoping would make it into our price range, I decided to narrow it down to Matt Slap, the closest Subaru dealer to us. I first contacted them to setup a test drive using the pop-up on their website. I was called by Mary T to ask when I could come in. She was pleasant, but unfortunately I was at work and couldn't talk long. A day later I again went to the website and setup an appointment for a test drive, easy thing to do. I was greeted by Greg Winter at the door. Friendly right off the bat and ready to help. We cut to the chase and got out on the lot to take a look. It wasn't long before I was behind the wheel of a Outback Premium. We talked about the car as I drove, of course and, moreover, OTHER makes. He knows his cars and the details! Much more than I could ever care to know or take time to. My point is that it made me feel like he wasn't just going to keep directing me as to why Subaru was great but what else is out there is today's world of cars. Again, something I don't think about much, until ready to purchase a new one. We took a Forester Premium out next. Another pleasant ride and more "car talk". When we returned we looked at other trims of Forester and talked over what I'd look for in price, along with what else they might have in stock. Not long after we were off to their lot on 273, to compare even more. A Forester caught my eye and so we headed back to the dealer to talk more and see what they could do for me. The summation of the rest of the visit: -They looked at my Pilot and gave me a very fair value on it (it being a Honda DID have an impact on whether they would entertain taking it or not) - They gave me a better price on the Forester I wanted after the initial monthly payment wouldn't work for our budget - Greg remained professional and comfortable to talk to and work with throughout the process after I accepted their offer - Larry came by to check on things and ask what I thought, but beyond that had little interaction with him (a nice guy for sure though!) - Finance with Michael went smoothly and was easy for me to understand my additional options. I didn't feel pressured at any point. He's good at his job and, like Greg and Larry, professional, yet comfortable - The last person to help me out was Amanda, who oriented me to me new car and help me clean out my Pilot (YES, I took home my Forester that same day I went in to "just look"!). She was able to answer every question I had and was personable and pleasant. It was a LONG day, having shown up around 9:00AM and left around 1:45. I never felt pressured to buy that day. I was even asked if I would take it home that day if I could and I said that I would consider it. Sure, I was excited to get a new car and maybe anxious and impatient, however I felt good about it driving home, ready to show it off to the family. I'll have a follow-up appointment in the next few weeks. All in all a great experience at Matt Slap!

    Does recommend this dealer
    Matt Slap Subaru

    Hi Muttluck8, We really appreciate that you took the time to write us such a kind review. I'm glad to hear that so many of our employees were able to assist you successfully. The Subaru Forester is a great family-friendly vehicle! We know that you and your family will enjoy it. If you have any further questions or concerns please do not hesitate to give us a call. We are always happy to help. On behalf of our entire dealership, thanks for coming in! Best, Eve Slap, Owner.


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  • Sales
    February 20, 2017

    The gm was completely unprofessional and screamed profanities on the phone concerning a mistake that was made on behalf of the dealership. We had...

    Matt Slap Subaru

    Thank you for sharing your feedback with us. Although negative, all feedback given helps us to continue to improve our customer service. We apolog...


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    The gm was completely unprofessional and screamed profanities on the phone concerning a mistake that was made on behalf of the dealership. We had purchased two vehicles from this dealership in the past and will never purchase another vehicle because of their mistreatment. Extremely disappointed in the service received.

    Does not recommend this dealer
    Matt Slap Subaru

    Thank you for sharing your feedback with us. Although negative, all feedback given helps us to continue to improve our customer service. We apologize for the experience you had while visiting our dealership and we will be looking into the matter at hand. We truly value your business here at Matt Slap Subaru and we hope that in the future you will give us a chance to show you. All the Best, Eve Slap Owner


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  • Love Matt Slap and our new Subaru
    February 2, 2017

    Just bought an Outback there for our daughter. Very happy with the car and with the staff. Alex went over all the details of the car with our da...

    Matt Slap Subaru

    Hello Pammygirl524. Thank you for your five star review. I am pleased to hear Alex was able to help your daughter pick out the perfect vehicle for...


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    Just bought an Outback there for our daughter. Very happy with the car and with the staff. Alex went over all the details of the car with our daughter after we gave it to her. I feel very good about putting my new driver in a Matt Slap Subaru!

    Does recommend this dealer
    Matt Slap Subaru

    Hello Pammygirl524. Thank you for your five star review. I am pleased to hear Alex was able to help your daughter pick out the perfect vehicle for her. Alex is a great salesperson and we do not know what we would do without him. I hope your daughter enjoys her new Subaru. We hope to see you both again soon. Sincerely, Eve Slap, GM


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  • Our second Subaru from Matt Slap in less than a year
    December 31, 2016

    Very attentive and accommodating service. Both Mark Lynch and Laura Hart-Siano were extremely helpful. Laura stepped in for Mark and spent sever...

    Matt Slap Subaru

    Thank you so much for taking the time to post such a positive review. We always try and "Go The Extra Mile" for our customers. We appreciate your ...


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    Very attentive and accommodating service. Both Mark Lynch and Laura Hart-Siano were extremely helpful. Laura stepped in for Mark and spent several hours with me going over the car. We have been very happy with both our purchases this year. Michael Zuckerman is a pleasure to deal with.

    Does recommend this dealer
    Matt Slap Subaru

    Thank you so much for taking the time to post such a positive review. We always try and "Go The Extra Mile" for our customers. We appreciate your business and wish you a Happy and a Healthy New Year.


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  • Felt like family
    November 16, 2016

    My family went in to Matt Slap Subaru on a Saturday with no real expectations. We heard good things from friends/coworkers about this dealership b...

    Matt Slap Subaru

    Thank you so very much for taking the time to share your positive experience at Matt Slap Subaru. We're glad we exceeded your expectations - that...


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    My family went in to Matt Slap Subaru on a Saturday with no real expectations. We heard good things from friends/coworkers about this dealership but weren't sure what would happen with our situation. We were approached calmly while walking around outside, we didn't feel pressured at any point in the car shopping experience, and we left completely satisfied. The employees went above and beyond what we would've imagined. We felt as though every employee we dealt with was open, honest, suggestive (not pushy), and knowledgeable. Once the paperwork started, we were informed of what was to come along the way, multiple times, so we had an idea of how much longer we'd be there, in case we needed to make any arrangements with the sitter at home. It's only been 3 days since we found our new car and we've already recommended this dealership to a few friends!

    Does recommend this dealer
    Matt Slap Subaru

    Thank you so very much for taking the time to share your positive experience at Matt Slap Subaru. We're glad we exceeded your expectations - that's our goal. Welcome to the Matt Slap Subaru family and enjoy your new car!


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  • A rewarding Experience
    October 28, 2016

    I went to this dealership needing to replace my 2002 Subaru, which served me very well with minimal service needs. I was greeted by Rob Wolfe, wh...

    Matt Slap Subaru

    We certainly appreciate that you took the time to post such a positive review. Rob, Mike and everyone here at Matt Slap Subaru always try to "Go T...


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    I went to this dealership needing to replace my 2002 Subaru, which served me very well with minimal service needs. I was greeted by Rob Wolfe, who determined my needs and interests, and planned a test drive for me on the following day, of the car which I have leased and with which I am extremely pleased. He was very courteous, knowledgeable, professional, and efficient. I would highly recommend his services.

    Does recommend this dealer
    Matt Slap Subaru

    We certainly appreciate that you took the time to post such a positive review. Rob, Mike and everyone here at Matt Slap Subaru always try to "Go The Extra Mile". Drive safely and enjoy your new Subaru.


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