Newark Chrysler Jeep Dodge RAM

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Reviews

4.6
Average based on 16 reviews
  • Great Service

    I dealt with Adrienne and my expierince was awesome !!! She was extremely easy to deal with and helped me out with everything that i asked and tha...

    Dealer Response

    Thank you so much for sharing your thoughts with us hear and on Google, Greg! We are delighted to hear that Adrienne provided you with excellent c...


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    I dealt with Adrienne and my expierince was awesome !!! She was extremely easy to deal with and helped me out with everything that i asked and than some,.. She was polite and outgoing but not overbearing and made me feel very comforatable and aware of everything that i was looking for throughout the process.. I have purchased 5 cars in my life and she was by far the easiest sales associate that I have ever dealt with and i would reccomand her very highley !!!

    Shopped for a new car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thank you so much for sharing your thoughts with us hear and on Google, Greg! We are delighted to hear that Adrienne provided you with excellent customer service and helped you get the right vehicle. Come visit us again soon!


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  • Great Sales -- Horrific Service Department!!

    The sales process at Newark Jeep was great -- fast, easy, convenient. We purchased two 2014 Jeeps last year -- Grand Cherokee & Wrangler Unlimited...


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    The sales process at Newark Jeep was great -- fast, easy, convenient. We purchased two 2014 Jeeps last year -- Grand Cherokee & Wrangler Unlimited. The service department, however, is horrendous! Our 2014 Jeep Grand Cherokee Overland Edition has been recalled numerous times (too many!!) and each time the service department finds a way to make the matter even worse! They are unable to fix the problem on the first visit -- we always have to make a return trip. More concerning is the quality control and management. Several times we have had them flat-out lie to us about the repairs. Sometimes it's very simple things like "did you reset the change oil light" -- to which they always respond "yes", but we often find that is not the case. Our last visit involved the "check engine" light. They called to say the vehicle was fixed. I questioned what they found -- "there were no codes, it just needed to be updated, all is good". Upon picking-up the vehicle, the check engine light came on immediately! Suddenly, now there was a repair code! The Service Manager is always apologetic, but never corrects the underlying issues with his department! The ownership of the dealer is not responsive -- they have neglected to respond to telephone calls or emails. The corporate office is equally as disconnected -- they never follow-up on negative surveys. I love my Wrangler....can't wait to replace the Grand Cherokee...and will never buy from Newark Jeep again.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • Friendly, Helpful Representative

    I am in the market for a Dodge Challenger and found one at what I thought was an unbeatable price about 7 hours away. I checked locally and a pop-...


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    I am in the market for a Dodge Challenger and found one at what I thought was an unbeatable price about 7 hours away. I checked locally and a pop-up to chat with a representative from Newark chrysler jeep dodge came up. Chris Smith spent time talking with me and explaining different options that he had or could get and at the end of the day he can get me in the same car i found elsewhere for the same price. I'm happy and I recommend others do business with him.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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