Reviews

Average Ratings

4.6
225 lifetime reviews. Includes reviews of Lexus of Kendall from DealerRater.com
  • Excellent service for our 14th consecutive year

    We have used Lexus of Kendall for many many years. We usually deal with Mr Chris Roberts, President. He is a class act. Patty Warmon was are s...


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    We have used Lexus of Kendall for many many years. We usually deal with Mr Chris Roberts, President. He is a class act. Patty Warmon was are sales Goddess. She is so nice, approachable in every manner, honest, patient, and I would recommend her HIGHLY. I was very undecided and she guided me through my many options and possibilities and was great even when I changed my mind 5 times.........

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good customer service!
    October 18, 2017

    Even though we couldn???t take the car we wanted because of the price, this one is beautiful! I???m glad I upgraded to Lexus! Cecilia was really h...


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    Even though we couldn???t take the car we wanted because of the price, this one is beautiful! I???m glad I upgraded to Lexus! Cecilia was really helpful and nice ... 👍 🎆

    Does recommend this dealer

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  • Above and Beyond
    October 6, 2017

    Great experience at Lexus of Kendall. Walked in on a Thursday afternoon to smiling faces and no pressure. My sales consultant, Cecilia Redonda, ...


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    Great experience at Lexus of Kendall. Walked in on a Thursday afternoon to smiling faces and no pressure. My sales consultant, Cecilia Redonda, kept everything relaxed and friendly. She was incredibly patient and truly my advocate going above and beyond to ensure my satisfaction. Karla and Alfredo were very helpful, too. Got a very good deal and couldn't be happier! : )

    Does recommend this dealer

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  • Outstanding Professionalism!!!
    October 6, 2017

    I have been buying Lexus for over 15 years and I have never had such an amazing salesperson. Very professional, and attended to every need in a ti...


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    I have been buying Lexus for over 15 years and I have never had such an amazing salesperson. Very professional, and attended to every need in a timely manner. I read the previous review, and the assessment couldn't be anything further from the truth. I'm guessing they didn't get the deal they wanted and were upset. My husband sold cars, so I can read through the BS. Thank you Shane Bell for a memorable experience. Definitely ask for Shane at Lexus of Kendall. BTW John P. was excellent as well.

    Does recommend this dealer

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  • happy
    September 1, 2017

    100 % satisfacción, muy buena atención por todo el personal, especial agradecimiento a la vendedora CECILIA REDONDA, se la recomiendo a...


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    100 % satisfacción, muy buena atención por todo el personal, especial agradecimiento a la vendedora CECILIA REDONDA, se la recomiendo a todo cliente.muy efectiva, y rápida.

    Does recommend this dealer

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  • Stay away. Dishonest. Bait and switch. Rude.
    August 26, 2017

    Extremely disrespectful and dishonest. Change deals at last minute and then act like it's your fault when you show them the quote they gave you. W...

    Belle

    Wanted to update: went to West Kendall and experience was better! Super happy at WEST Kendall!


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    Extremely disrespectful and dishonest. Change deals at last minute and then act like it's your fault when you show them the quote they gave you. Went and told a different manager about the situation and he laughed and walked away. This whole situation says more about their character. Stay away. This place was shady from the start, from the moment I saw their obnoxious attitude. Customer service is everything and this place, salesmen and managers have been incredibly rude, dishonest, and could not care less, hence their arrogance. Not even real luxury dealers are like this.

    Does not recommend this dealer
    Belle

    Wanted to update: went to West Kendall and experience was better! Super happy at WEST Kendall!


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  • Thank You Cecilia!!!
    August 4, 2017

    Cecilia was wonderful! She was very helpful and professional. My daughter and I had a very nice experience at Lexus of Kendall and she loves her ...


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    Cecilia was wonderful! She was very helpful and professional. My daughter and I had a very nice experience at Lexus of Kendall and she loves her new SUV. Thank You!

    Does recommend this dealer

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  • Smooth ride, smooth process
    August 4, 2017

    I could not be happier with my recent experience at Lexus of Kendall. Cecilia was so energetic and positive. I didnt feel like I was dealing with ...


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    I could not be happier with my recent experience at Lexus of Kendall. Cecilia was so energetic and positive. I didnt feel like I was dealing with a sales person, but rather a friend. Would definitely recommend to everyone I know.

    Does recommend this dealer

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  • Unparalleled Customer Service
    August 2, 2017

    Today, at Lexus of Kendall, I had the most unique dealership experience that I have ever had. Mr. Bob King was ever so gracious, inquisitive and i...


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    Today, at Lexus of Kendall, I had the most unique dealership experience that I have ever had. Mr. Bob King was ever so gracious, inquisitive and insightful. He asked keen questions that helped him to hone in on what car would best suit my lifestyle. He personally escorted us to each department. All of the small touches- an offer of water or a door held open- were what sealed the deal for me before I drove off of the lot. The atmosphere is tranquil and tastefully decorated. Even the lighting has been curated to provide peaceful environment. Between your more than courteous staff and the ample attention lavished on us, I will return for all of my future car buying needs.

    Does recommend this dealer

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  • Great first time experience!
    July 31, 2017

    I had a great experience at Lexus of Kendall. Patty was a pleasure to speak with, and she made my first car buying experience easy and delightful.


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    I had a great experience at Lexus of Kendall. Patty was a pleasure to speak with, and she made my first car buying experience easy and delightful.

    Does recommend this dealer

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