Reviews

Average Ratings

4.5
250 lifetime reviews. Includes reviews of DCH Tustin Acura from DealerRater.com
  • Technology made simple

    While looking for a new car with all the bells and whistles, we came upon the Acura MDX and as it is with anything new, there is always a learning...


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    While looking for a new car with all the bells and whistles, we came upon the Acura MDX and as it is with anything new, there is always a learning curve. Hooman Keyvan made the purchase of our new MDX easy and also was extremely thorough in showing us all the bells and whistles (technology) it has as well as how to use them. Thank you Hooman for a very seamless experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • lack of professionalism
    August 27, 2017

    I have purchased a vehicle from DCH and had a wonderful experience with them. However my recent experience with one of the internet representative...


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    I have purchased a vehicle from DCH and had a wonderful experience with them. However my recent experience with one of the internet representative is just no acceptable. Letting your customer wait for more than 20 minutes without any update or help is not accepted from a manger with +10 years of experience. He has specifically got my inquiry but I had NO response or help from him after first few conversation. Very poor ownership.

    Does not recommend this dealer

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  • Unprofessional!
    August 26, 2017

    Absolutely the worst experience with a service consultant. Without hesitation he accused me of fraudulent behavior in front of other employees and...

    DCH Tustin Acura

    Hi DNguyen, I would like to again apologize for the experience you had in our service department. As we discussed, it was a miscommunication on ...


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    Absolutely the worst experience with a service consultant. Without hesitation he accused me of fraudulent behavior in front of other employees and customers! Completely unprofessional!!

    Does not recommend this dealer
    Came in for service or repair
    DCH Tustin Acura

    Hi DNguyen, I would like to again apologize for the experience you had in our service department. As we discussed, it was a miscommunication on our part. I appreciate you taking the time out of your day to come in and speak with me. If in the future you ever have any questions or concerns, please don¿¿¿t hesitate to contact me at 714-734-4048. Regards, Eric LiFoSjoe Service Manager


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  • Car died.
    August 24, 2017

    My car died and all these weird lights turned on. I had it towed to Acura and they called me telling me it was the battery and the one I had was o...

    DCH Tustin Acura

    Hi Wendy3030, I am discouraged to read your review and would like to apologize for your experience. Our Service Manager, Eric LiFoSjoe, reached ...


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    My car died and all these weird lights turned on. I had it towed to Acura and they called me telling me it was the battery and the one I had was out of warranty. (When my battery was just change 1yr ago) I asked if they replaced my last battery with a used one? Why would it dye after a year. I told the service guy they to make sure that was the only thing wrong with my car since all these lights turn on. I get a call 1hr later telling me I need to replace the charging part that goes to my battery and it will be $800. Wow. I told them I would get it fixed somewhere else. I was upset that they didn't fully check what was wrong to behind with. Service guy response was ok it will be $75.00 since we inspected the car. Whatever I told you what was wrong.!!! I will never go back to this dealer. Ever !!!

    Does not recommend this dealer
    Came in for service or repair
    DCH Tustin Acura

    Hi Wendy3030, I am discouraged to read your review and would like to apologize for your experience. Our Service Manager, Eric LiFoSjoe, reached out to you recently and is waiting to hear back from you in hopes that we may rectify the situation. When you have a moment, please give him a call at 714-734-4048. Regards, Kelly Zala Customer Relations Manager


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  • Don't Trust
    August 2, 2017

    I brought my RDX in with a suspected transmission and/or oil cooler leak. Upon initial inspection it was discovered that the transmission dip sti...

    DCH Tustin Acura

    Hi Dave58, I am very discouraged to read your review and would like to apologize for your experience. We¿¿¿d like the opportunity to discuss thi...

    dave58

    Hi Kelly, I have already received a call from the Tustin Acura service department regarding this review (sorry I do not recall his name). Like yo...


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    I brought my RDX in with a suspected transmission and/or oil cooler leak. Upon initial inspection it was discovered that the transmission dip stick had become dislodged and the transmission filler tube was open allowing the fluid to slosh out. Freddy assured me that the service tech would clean all of the oil and dirt from the transmission and oil cooler so they could put my car up on the service rack and check for possible other leaks. I expressed a concern that the transmission had possibly been open for an extended period of time and he assured me that the service tech would check. When I picked up my car, Freddy told me that they had installed a new transmission dip stick and had topped-off the fluid. No mention of checking the fluid for contaminates like I had requested. When I got home, I checked under the car and saw that it was still covered with old transmission fluid and dirt. How is that possible if they cleaned all of the oil and dirt from the transmission and oil cooler so they could put my car up on the service rack and check for possible other leaks. I can only conclude that either the service advisor and the service tech are not communicating with each other, or, the service advisor is not being entirely honest with me. In either case, I think I will try another Acura dealer the next time I need service.

    Does not recommend this dealer
    Came in for service or repair
    DCH Tustin Acura

    Hi Dave58, I am very discouraged to read your review and would like to apologize for your experience. We¿¿¿d like the opportunity to discuss this matter with you and make things right. When you have a moment, please contact our Service Manager, Eric LiFoSjoe, at 714-734-4048. Regards, Kelly Zala Customer Relations Manager

    dave58

    Hi Kelly, I have already received a call from the Tustin Acura service department regarding this review (sorry I do not recall his name). Like you, he was very sorry for my experience. His solution was to offer a free engine oil change. Explain to me how an engine oil change eases my concern that there might be dirt or other contaminates in my transmission. Why should I believe this call will be any different? If you are serious about fixing a problem, fix it the first time.


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  • Sleazy
    July 21, 2017

    Bought a terrific used car from them about a month ago. Great car, but I think they ripped me off: (1) once you drive off the lot, getting them to...


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    Bought a terrific used car from them about a month ago. Great car, but I think they ripped me off: (1) once you drive off the lot, getting them to return your calls is difficult; (2) there were hidden undisclosed additional charges totaling a couple hundred dollars in the final paperwork - I had to find them and ask that they be removed, which they did with no explanation; and (3) I can never prove it, but I think they shredded the cashier's check I sent for full payment, so they could refer the loan to a local credit union and collect the incentive.

    Does not recommend this dealer

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  • Loaner Car
    April 18, 2017

    I made a reservation to have my Acura serviced and requested a loaner car in the reservation. I showed up today after driving 20 mins to get ther...

    DCH Tustin Acura

    Hi Kathleen, I am discouraged to read your review. We make every effort to provide the best customer service possible. We certainly value your...


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    I made a reservation to have my Acura serviced and requested a loaner car in the reservation. I showed up today after driving 20 mins to get there and was told that they do not "usually" give out loaner cars to people getting the A1 service I was getting. I asked them why no one told me that.....the rep checked the reservation and acknowledged that the loaner car request was in there.....yet no one told me that they were not going to give me a loaner car. Still trying to figure out who would qualify for a loaner car exception at this place. I purchased two cars from them.....guess you have to buy three....or be a man. I even spoke to the service manager who told me I should not have made my reservation on line.........then why offer this as a service? Not going back there again.

    Does not recommend this dealer
    Came in for service or repair
    DCH Tustin Acura

    Hi Kathleen, I am discouraged to read your review. We make every effort to provide the best customer service possible. We certainly value your time and I am sorry that we weren¿¿¿t able to provide you with a loaner vehicle for your service. If you would like to discuss this matter further, please feel free to contact our service manager, Eric Li Fo Sjoe at 714-734-4045. Regards, Kelly Zala Customer Relations Manager


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  • Highly Knowledgeable, Professional and Caring
    March 15, 2017

    George Rodriguez is an excellent service technician here at Tustin Acura. Always has taken care of my Acura RDX 2010 every time I bring my care e...


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    George Rodriguez is an excellent service technician here at Tustin Acura. Always has taken care of my Acura RDX 2010 every time I bring my care either for a basic tune up or any service that may need replacement of components on the car. He knows the service history of my car and any parts that needs to be replaced letting me know how many miles I have. Calls me every time to inform me the cost of the service. I am very pleased that you have George working for Tustin Acura. And also I would like to acknowledge Ana Karina for being patient on giving me the ride either to my home or work.

    Does recommend this dealer
    Came in for service or repair

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  • Great buying experience
    March 7, 2017

    Ken made the process very easy no hassle pricing and it was a very good buying experience. I loved not having to go back and forth- I got their be...


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    Ken made the process very easy no hassle pricing and it was a very good buying experience. I loved not having to go back and forth- I got their best offer immediately. When I arrived the car was waiting for me, just had paperwork. In and out in under 30 minutes, nothing but courtesy and professionalism from Ken and Robert Arreola. Definitely start here when looking for a new Acura!

    Does recommend this dealer

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  • Great Service

    Acura has a policy to replace or repair malfuntioning seatbelts for the life of the car. I took my 2000 TL in because the passenger side seatbelt ...


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    Acura has a policy to replace or repair malfuntioning seatbelts for the life of the car. I took my 2000 TL in because the passenger side seatbelt retractor was locking and not releasing. The driverside seatbelt wasn't retracting well. This is a 17 year old car and Freddie didn't hesitate to take care of the problems by replacing both retractors...they even washed the car, all for free. ***** ¿

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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