Honda of Downtown Los Angeles

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
462 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 28, 2020

    Selena and her coworker were awesome and extremely patient with all my questions .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 22, 2020

    This is the dealer where u dont get extras, free car washes, dont receive call back from sales rep who sold you car, i asked for my 2nd key, sales guy... (christopher) said he would look for it or make new one, never did respond to my text or call me back. Ive received better service at mom and pops dealers in the past. Shop around ppl.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide this review of your experience, Hank. We are concerned with the rating you've assigned us. We would appreciat...e the opportunity to speak with you regarding your visit so we can move forward in a positive light and gain another life-long customer. Please reach out to us at your earliest convenience. I look forward to hearing from you soon. Sincerely, Carolyn Olavarria|GM| colavarria@hondaoflosangeles.com

  • October 22, 2018

    Bought a new Honda Civic hatchback from Bryce. He was professional and very informative of the entire process. I would recommend purchasing a car from... Bryce.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 20, 2020

    This process was nerve-wrecking for me since I hadn’t purchased a new vehicle in years. Andy and Mario made it easy and comfortable. They got me a good... deal that I couldn’t pass up. Love my new car and would for sure recommend this dealership. Thank you!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Desiree! We work hard to make sure our guests have an awesome experience. We wil...l share your comments with our team and we look forward to working with you again down the road. Kind regards, Carolyn Olavarria|GM| colavarria@hondaoflosangeles.com

  • 5.0 out of 5
    May 16, 2020

    Great customer service by Vanessa answer all my questions I would definitely recommend this dealership second time leasing a car from them and don't regret... it!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this review, Maria. We are pleased to hear that Vanessa was able to provide an efficient and overall positive e...xperience. Please let us know if there is anything else that we can assist you with. Kind regards, Carolyn Olavarria|GM| colavarria@hondaoflosangeles.com

  • 5.0 out of 5
    May 10, 2020

    Great customer service. Very friendly personnel. Very attentive. He even helped me to fix my CarPlay issue!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the glowing review, Vincent! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’...t hesitate to contact or visit us if you need anything else. Kind regards, Carolyn Olavarria|GM| colavarria@hondaoflosangeles.com

  • 5.0 out of 5
    May 9, 2020

    I had an appointment for maintenance and I got there early they took me in and it was a super fast process. The guy that attended me was very kind and... polite! And answered my questions with a breakdown of the serive since it was my first time with my new car

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Angelica, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us... for anything else. Thank you for choosing Honda of Downtown Los Angeles's Service Department. Regards, Carolyn Olavarria|GM| colavarria@hondaoflosangeles.com

  • 5.0 out of 5
    April 27, 2020

    Fast and very good service will recommend to anyone

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jonathan, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those e...fforts and for leaving such an awesome review! Kind regards, Carolyn Olavarria|GM| colavarria@hondaoflosangeles.com

  • 5.0 out of 5
    April 9, 2020

    Super easy and fast, went in for quick oil change and they go the job done

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you ha...ve any questions about your vehicle. Sincerely, Carolyn Olavarria|GM| colavarria@hondaoflosangeles.com

  • 5.0 out of 5
    April 7, 2020

    Steve and the rest of the DTLA Honda folks took care of all my Honda needs! Didn't have to deal with the usual dealership BS, was in and out in under... 10min. Will be buying from them again soon FASHO!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel f...ree to call if there is anything else we can do to help you. Sincerely, Carolyn Olavarria|GM| colavarria@hondaoflosangeles.com

View More Reviews