Honda of Downtown Los Angeles

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Reviews

Average Ratings

2.3
139 lifetime reviews.
  • good service

    people where very nice and very helpful got in and out quickly


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    people where very nice and very helpful got in and out quickly

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Would Not recommend

    I went into this dealership hoping to leave in a used car, but instead I found myself in a place where the people who worked there made it clear t...


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    I went into this dealership hoping to leave in a used car, but instead I found myself in a place where the people who worked there made it clear they did not care to be selling. The sales person was not trying or even looked like he cared to be doing his job. This made me lose confidence in purchasing a car. If this person didn't care to be there, why would they even care about making this a smooth process for me. I informed the salesman of my budget and need to stick to it, which was a completely fair offer considering invoice price and holdbacks, but was simply addressed with a smirk. Well, that's a great way to make me feel even more confident and great about my possible purchase. I understand they are there to sell, but a little courtesy is much appreciated. I would not recommend coming to this place. Take your money elsewhere, where they will at least treat you with a little courtesy.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Bad Job

    November 2016 I took my car in for service to fix a power steering fluid leak. Spent OVER $400 to replace the pump (as they said this was where th...


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    November 2016 I took my car in for service to fix a power steering fluid leak. Spent OVER $400 to replace the pump (as they said this was where the leak is coming from) one month later its still leaking. I've refilled my power steering fluid once already. Took it back early December 2016 and they told me I need to replace a $5 rubber "O" ring on the high hoes. They couldn't replace it because it wasn't in stock at the time. Talk about a complete waste of time. Paid over $400 to still have the same problem. THUMBS DOWN! Mind you I work in the valley and the commute is not the best.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • No reply

    I wrote to them requesting a CarFax for a CPO vehicle. They did not get the CarFax for me and instead gave me the run around. It was a waste of...


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    I wrote to them requesting a CarFax for a CPO vehicle. They did not get the CarFax for me and instead gave me the run around. It was a waste of time. They did not focus on my request and instead they talked about something else. Their main goal is to only get information from you and getting you to come to the dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great buying Experience! Deserved 100 stars!

    Went to at least 6 different honda dealership and got a great offer with 2 of them. Then i called honda downtown and spoke to A sales person name ...


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    Went to at least 6 different honda dealership and got a great offer with 2 of them. Then i called honda downtown and spoke to A sales person name David Choi. This guy is awesome! I told him what I'm looking for and the deal i wanted and he asked me to come by and see him and he said that i won't be disappointed! The guy actually came to work on his day off just to meet us. He gave me the deal i cant resist! But, i didn't stop there and ask david if i can speak to his sales manager Mr. Dan Gene! Man, Dan is A great guy and so easy to talk to! He gave us even lower out the door price and gave us everything i wanted in the car more than i expected! Even the other honda sales manager cant compete with the price so We came home with 2017 The Accord EX-L! Mr. Dan Gene gave us his personal cell number just incase we run into some problem with the car! We will definitely come back to see these guys this November so we can get better deal again on the pilot we are planning on getting! I highly Recommend this dealership! They took really good care of us! 5 Stars!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service, customer oriented.

    Your service agent, Juan Salazar, was very friendly and courteous. He went out of his way to take care of all my and my car's needs.

    Dealer Response

    Sergio, thank you so much for taking the time to write this review. Juan is an asset to our dealership and he focuses on the needs of our customer...


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    Your service agent, Juan Salazar, was very friendly and courteous. He went out of his way to take care of all my and my car's needs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sergio, thank you so much for taking the time to write this review. Juan is an asset to our dealership and he focuses on the needs of our customers. He will be very happy to hear that he was successful in that endeavor. Please feel free to stop by if you have any concerns about your vehicle. Carolyn Olavarria General Manager colavarria@hondaoflosangeles.com


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  • Ask for Juan!

    I like brining my CRV to Honda of DTLA because of Juan's excellent customer service. I know that when I bring my car to him I can trust him to ser...

    Dealer Response

    Thank you so much for sharing your experience with this humbling review. Our service team, especially Juan, works incredibly hard to exemplify the...


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    I like brining my CRV to Honda of DTLA because of Juan's excellent customer service. I know that when I bring my car to him I can trust him to service my vehicle for an honest price and with excellent quality. Juan is extremely professional, takes time to listen to my concerns and provides outstanding service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for sharing your experience with this humbling review. Our service team, especially Juan, works incredibly hard to exemplify the commitment to customer care and we are glad that we are able to provide you such excellent service. Please feel free to reach out to us with any questions or future automotive needs as we are always here to help. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals. Sincerely, Carolyn Olavarria General Manager colavarria@hondaoflosangeles.com


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  • Poor sales management

    I contacted them by phone and e-mail, and by internet chat. They had a car I wanted. They had an asking price. I made them an offer. Their interne...

    Dealer Response

    Maui, Our customers are our top priority and it is disappointing to hear that we did not meet your expectations. We would appreciate the opportuni...


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    I contacted them by phone and e-mail, and by internet chat. They had a car I wanted. They had an asking price. I made them an offer. Their internet site had a place to make an offer. They did not counter the offer with nothing else except list price and then ignored my inquiries. I have since purchased from another accommodating dealer. After I bought the other car at a very good price, I looked up the car I was interested in at their dealership and saw they still had it in stock. No recommendation from me for their sales department. Their sales manager, when I talked to those that answered the phone, stated that "He is busy, he'll call you when he is free." He/she never called, must be nice to be so successful and "not free" that you don't need to negotiate with customers and even respond with a phone call.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Maui, Our customers are our top priority and it is disappointing to hear that we did not meet your expectations. We would appreciate the opportunity to hear more about your experience so we can work towards a satisfactory resolution. Please contact us at your earliest convenience. Sincerely, Carolyn Olavarria General Manager colavarria@hondaoflosangeles.com


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  • GREAT SERVICE NICE PEOPLE

    all I want to say is the 3 guys that help me out and where very nice and gave me a great deal on my 2015 Honda Accord are Paul, Johnny, & Armando...

    Dealer Response

    Annamarie, we appreciate the time it took for you to give us this feedback. Paul, Johnny and Armando are dedicated to providing top quality servic...


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    all I want to say is the 3 guys that help me out and where very nice and gave me a great deal on my 2015 Honda Accord are Paul, Johnny, & Armando Reyes the Finance Manager they where all very good I sure will recommend Paul or Johnny to my friends and family when they are ready to buy a new Honda thanks guys you guys are the best :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Annamarie, we appreciate the time it took for you to give us this feedback. Paul, Johnny and Armando are dedicated to providing top quality service and we are ecstatic to hear that your experience reflected this dedication. Best Regards, Carolyn Olavarria General Manager colavarria@hondaoflosangeles.com


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  • Thank you Honda of Downtown Los Angeles !

    I felt like what was important to me was also important to the dealership. They really put my deal together in a way that was affordable for me.

    Dealer Response

    Amanda, we sincerely appreciate your feedback. Each employee is a valued member of our team and we all strive to provide excellent service. We loo...


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    I felt like what was important to me was also important to the dealership. They really put my deal together in a way that was affordable for me.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Amanda, we sincerely appreciate your feedback. Each employee is a valued member of our team and we all strive to provide excellent service. We look forward to seeing you again in the future. Best Regards Carolyn Olavarria General Manager colavarria@hondaoflosangeles.com


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