Continental Audi of Naperville

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Reviews

Average Ratings

4.9
392 lifetime reviews. Includes reviews of Continental Audi of Naperville from DealerRater.com
  • Excellent experience purchasing car!@@

    I initially contacted Brian Bertuccioli about a Q5 and then worked with Doug Wiersema at the dealership to check out the car I was interested in b...

    Dealer Response

    Thank you for this great five star review! We are glad to hear that you had a great and easy time working with our team. Please stop by or give us...


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    I initially contacted Brian Bertuccioli about a Q5 and then worked with Doug Wiersema at the dealership to check out the car I was interested in buying. I was a little anxious about being able to make the deal since I drove in from an hour away. However I am pleased to report that Doug was patient and throughout the process I never felt pressured or rushed during my entire time, even when we we closed the deal after closing time. He and the manager, Josh Ihmoud, made the entire transaction smooth and painless as others have mentioned in their reviews. When I arrived the car was sitting out front and it was it in the same pristine condition as advertised on the website with Doug inside expecting me. We took a nice test drive and he expertly explained all of the features on the car. I ultimately traded in my car and purchased the Audi Q5 as planned. I would definitely work with Continental again and recommend to my friends and family if they are in the market for a new car Continental Audi is the pace to go It was definitely worth the drive to get the right car, for the right price, from the right place. Thanks Doug, Josh and Brian for your excellent customer experience!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for this great five star review! We are glad to hear that you had a great and easy time working with our team. Please stop by or give us a call if you ever need anything.


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  • purchase of used suv
    April 17, 2017

    We bought a ford Escape from Joe Ghandour was good answered all the questions before the purchase of the Escape on April 10,2017 We did have to ...

    Continental Audi of Naperville

    Thank you for your feedback Sarah. I will have a manager contact you as soon as possible. Congrats on your purchase!


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    We bought a ford Escape from Joe Ghandour was good answered all the questions before the purchase of the Escape on April 10,2017 We did have to wait for the finance office few others buying at same only 1 person in finance at night. I did leave message on April 14 for Joe asking where the key is for one of the remotes and got no call back yet. Upset with that and nothing in Escape on when the oil was changed with miles on it.

    Does recommend this dealer
    Continental Audi of Naperville

    Thank you for your feedback Sarah. I will have a manager contact you as soon as possible. Congrats on your purchase!


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  • Best Customer Service
    April 11, 2017

    I had amazing car buying experience at Continental Audi. Every one I met was very friendly. Mitch Massaro was my the brand specialist who helped ...

    Continental Audi of Naperville

    Thank you for taking the time to write this wonderful review about your experience with our team. Congrats on your new A6!


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    I had amazing car buying experience at Continental Audi. Every one I met was very friendly. Mitch Massaro was my the brand specialist who helped me with my 2017 Audi A6. Exceptionally pleasant to deal with and knowledgeable about the vehicle. All in all great dealership, great people and great service. Would definitely recommend this dealership for future Audi buyers.

    Does recommend this dealer
    Continental Audi of Naperville

    Thank you for taking the time to write this wonderful review about your experience with our team. Congrats on your new A6!


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  • A nice place to do business aesthetically and interpesonally
    April 10, 2017

    This was a very easy transaction for me. I had to drive 4 hours to purchase the vehicle and Mitch did an great job helping

    Continental Audi of Naperville

    Thank you for sharing these kind words about our team here at Continental Audi!


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    This was a very easy transaction for me. I had to drive 4 hours to purchase the vehicle and Mitch did an great job helping

    Does recommend this dealer
    Continental Audi of Naperville

    Thank you for sharing these kind words about our team here at Continental Audi!


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  • AWESOME!
    April 7, 2017

    We just recently purchase an MDX there and right off the bat it was great service. Jon Anderson helped us out anyway he could. He took his time wi...

    Continental Audi of Naperville

    Thank you for your feedback Larry! Enjoy your MDX!


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    We just recently purchase an MDX there and right off the bat it was great service. Jon Anderson helped us out anyway he could. He took his time with us and didn't put any pressure just for a sale. He listen to what we need and I would recommend anyone to come here.

    Does recommend this dealer
    Continental Audi of Naperville

    Thank you for your feedback Larry! Enjoy your MDX!


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  • Very quick buying process

    I was really dreading buying a car just thinking about how long the process takes. Not at this dealership! I came in, did the test drive, credit a...

    Dealer Response

    Thank you for this wonderful review! It is great to hear that you enjoyed working with our team.


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    I was really dreading buying a car just thinking about how long the process takes. Not at this dealership! I came in, did the test drive, credit app and all paperwork ..... In about 2 hours. Jeff was very nice and kept me updated as the process moved forward. No wasting a day to buy a car... everyone was pleasant and they have a great coffee/snack area.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for this wonderful review! It is great to hear that you enjoyed working with our team.


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  • Always a great experience at Continental Audi Naperville
    March 29, 2017

    Having been a customer for the past 4 1/2 years with Continental Audi, my most recent experience was just as wonderful as everyone pervious. I ca...

    Continental Audi of Naperville

    Wow! This is an absolutely amazing review!! We really appreciate your honest and kind words about our team. And we thank you for giving us the opp...


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    Having been a customer for the past 4 1/2 years with Continental Audi, my most recent experience was just as wonderful as everyone pervious. I can't say enough about everyone I have ever worked with, and although Mitch was new to me, he was just as great! I wasn't coming in to purchase a new car, but everything aligned and it was meant to be. Mitch was low pressure, knowledgable, personal, and kept every promise he made. I left with a new 2017 Q5! Mitch took care of us, as did everyone else. I need to also say something about Dave Muys, with whom I have had the most interaction with. I trust him, I regard his opinions, and over the past 4 1/2 years, Dave is the one that I enjoy working with the most. I always feel he has my best interest, which truthfully goes a long way in keeping a customer loyal. Thank you Dave for making me feel you are looking out for me. As a woman, you can be made to feel inferior in the world of cars. I have never felt taken advantage by anyone at Continental. Thank you again Continental team and Mitch. I look forward to many more years together!

    Does recommend this dealer
    Continental Audi of Naperville

    Wow! This is an absolutely amazing review!! We really appreciate your honest and kind words about our team. And we thank you for giving us the opportunity to earn your business once again.


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  • Helpful sales presentation and high quality products.
    March 28, 2017

    Worked with Mitch over several months until we found the right vehicle for us. He gave us a thorough introduction to the line and allowed us spac...

    Continental Audi of Naperville

    Thank you for this wonderful review. Our team appreciates your kind words! Enjoy your new Audi!


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    Worked with Mitch over several months until we found the right vehicle for us. He gave us a thorough introduction to the line and allowed us space to make up our own minds. An outstanding car-buying experience.

    Does recommend this dealer
    Continental Audi of Naperville

    Thank you for this wonderful review. Our team appreciates your kind words! Enjoy your new Audi!


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  • Great experience at Continental Audi Naperville
    March 22, 2017

    Worked with Mitch on our search for a Audi Q5. He listened to our needs and wants.... We wanted a certified car and worked towards that goal. He...

    Continental Audi of Naperville

    This is a wonderful review! Our team truly appreciates your kind words. Thank you for giving us the opportunity to earn your business and we look ...


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    Worked with Mitch on our search for a Audi Q5. He listened to our needs and wants.... We wanted a certified car and worked towards that goal. He also offer other ideas, which included a 2017 Season of Audi Q5.... We did not like the interior color at first.. We even searched with other dealers for a certified and just for kicks price of a new 2017 Q5. Mitch did not let anything affect his courteousness and professionalism... he worked with us and even beat price of other dealers and provided us with a new Q5 that we love. Thanks again to Mitch and the team at Continental.

    Does recommend this dealer
    Continental Audi of Naperville

    This is a wonderful review! Our team truly appreciates your kind words. Thank you for giving us the opportunity to earn your business and we look forward to working with you again!


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  • Treated like a princess
    March 19, 2017

    I was greeted at the door by Chris with a friendly smile and hand shake. The receptionist also greeted me sweetly. Chris was professional and know...

    Continental Audi of Naperville

    Thank you for this great review! Our team truly appreciates your kind words. If you have any questions about your new Audi please feel free to giv...


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    I was greeted at the door by Chris with a friendly smile and hand shake. The receptionist also greeted me sweetly. Chris was professional and knowledgeable. He has a calm and kind approach. There was no pressure. We were given private time to consider our decision. I felt like a princess!

    Does recommend this dealer
    Continental Audi of Naperville

    Thank you for this great review! Our team truly appreciates your kind words. If you have any questions about your new Audi please feel free to give us a call or stop by! Thanks again.


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