Continental Audi of Naperville

4.7 out of 5 4.7
123 reviews

Average Rating

4.7 out of 54.7
123 lifetime reviews.
this dealer

Reviews

Read reviews that mention:

  • 4.0 out of 5
    June 22, 2012

    Only go there to repair my vehicle but receive excellent customer service everytime I am there

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you Justin for this five star review of Continental Audi's service. We always make sure your vehicle is taken care of as if it's one of our own.... We look forward to seeing you again and invite you to visit us on Facebook and Twitter. Sincerely, Eric Matway - GM ericm@conaudi.com

  • 5.0 out of 5
    March 25, 2012

    Not your typical car dealer, but genuinely concerned about being fair in all respects. I'd drive 200 miles to deal with them again...just like I happened... to do this time! And, the service dept was thorough, found everything that was wrong, gave a FREE loaner...what else could one expect?

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for this review. The staff at Continental Audi will always go the extra mile for our customers. We look forward to servicing you i...ncluding friends and family for years to come. The staff including the service department appreciate your business. Please take advantage of our specials by visiting our Facebook and Twitter pages. Sincerely, Eric Matway - GM ericm@conaudi.com

  • 1.0 out of 5
    March 18, 2012

    Salesman was nice but the sales manager was something to be desired. He was unwilling to negotiate even a couple hundred dollars and told me basically... that if I didn't buy the car someone would pay sticker for it. I ended up going to another dealer (Glenview) where they were more than willing to negotiate the price. Who in their right mind pays sticker price??? There is a lot more to the story but that right there made me get up and walk out. Plus the other dealership told me it would be 90 days to order the Q5 that I wanted while the other one told me he would have it in 4 weeks. Needless to say I would NEVER go to Naperville Audi again even if they were giving away cars due to their sales managers.

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
    Dealer Response

    I am sorry to hear about your recent experience at Continental Audi. My staff and I are committed to excellence and pride ourselves on outstanding cu...stomer service. Unfortunately, we occasionally make mistakes. I am pleased however to hear you decided to stay with the Audi brand. In the future, if our dealership can be of assistance to you with your new Audi, please don’t hesitate to contact me directly. Thank you for bringing this matter to my attention. Sincerely, Eric Matway, General Manager ericm@conaudi.com