Volvo Cars of Orange County

Service has had my vehicle for 7 days.for seat warmer repair and leak in exhaust manifold. Was called by CS after making appt that they don't have loaners... and would not provide one. No problem. Took in my vehicle anyway. One delay after another. I have to follow-up because my service advisor can't seem to communicate other than when he is ready to leave for the day. Now out for the weekend. The service advisor he turned my file over to hung up on me because I told reception I would hold for him to return to his desk. When I did get through it was obvious I wasn't important. I asked to speak with General manager and all I received was excuses as to why I couldn't speak with him. Long story short, been 7 days and I still do not have an answer as to when and if my vehicle will ever be completed, meanwhile, without a loaner. Poor service. I will not be coming back and will tell everyone I know about the poor service I have received. On a side note, I have never left a poor review. Only reviewed a couple of things in it life and only because they were amazing experiences. This has been such a bad ordeal I need to let everyone know who they are dealing with.....

Internet sales rep Ali was excellent. We made deal over the phone and we know exactly what car and features and just went to dealship to test drive and... sign the papers. Process was simple and made easy by Ali.

From walking into its sales office to signing on a Volvo XC90 new car purchase agreement, we just spent 2 hours (including a 20-minute test driving), because... the salesman Gharlib and Finance Jeff are very professional and warm. They explained and answered in such a precise way that we would really like to know and to ask. The experience would be perfect when the new Volvo building is completed soon.

Well, it's more like a question to everyone as it seems quite an offensive and embarrassing that dealer considers itself being able to ask for your immigration... status and inquire official docs from USCIS. So, according to what the manager said - as I'm a foreigner (I am) I should proof my legal status to them. I can do it by: 1. Presenting a visa that will last for 3+ years. 2. Presenting a green card. 3. Presenting a US passport. These are the only options for people to be able to buy a car from Volvo. That means that all permanent alien workers who are pending for a green card or visa approval can't be approved for this deal. Now, this is what permanent alien worker can provide officially: - permanent aliens #, submitted by USCIS (before the green card will be issued) - credit score (good) - ITIN # (instead of SSN) with a proof of paid taxes - copy of a monthly paystub - copy of recent utility bills - copy of the current house lease agreement Well, this dealer doesn't bother itself with such cases, too complicated. So when I asked them why they rejected me, they answer that it's not them, but Volvo USA doesn't do business with anyone who is not a citizen or resident of the US. Are there Volvo USA reps to comment? Are there immigration lawyers to help me understand, how my immigration status can be an issue for a car dealership if they can still verify my identity and financial credibility by using a credit score at least? However, the best part is that they don't even try to be nice. As soon as they knew that I'm appeared to be a "specific" customer with "lack of docs" and "illegal status" as they decided themselves, they lost interest immediately as it needs more time to work on a deal than usual and they don't want to bother themselves. However, I kept asking questions about what else can I bring to get this deal and got zero answers. Instead, I was told very rudely to leave the building immediately because the Manager doesn't want me to be here anymore. Can someone advise me if the manager can decide who is welcome to stay in the building and who is not? These are all questions from me. I got the worst experience in my life, was never treated that poorly trying to get a car for $78k. I think that it's a way beyond any reasonable sense and inappropriate customer-face attitude. Hope my story helps someone not to waste a time with these guys and find other dealers willing to help you get a car. Maybe Volvo USA could comment on these?

I was helped in a timely manner and while I waited for the part I purchased they washed my car. They were kind, carrying and helpful.

Every step of the process was professional and courteous and it was handled by a reasonable and polite employee. Obviously I was impressed by the car but... I was more impressed by the service of the sales representative, Javier Murillo. Great dealership with a great staff.

Facilities are just remodeling new, nothing special. no ones explained why the car has problem, they just repaired that's it. loaners car available they... said one month reservation needed. It's no sense. They just provieded dirty and bad smell rent a car. What a bummer! the dealer is just looks, bad customer service. And I felt racism.

If I was not in love with the design and technology of Volvo, I would definitely go with another brand. It was the most terrible experience I have ever... had for leasing a car. It took your dealership and financial institute about a week to approve me, even after I provided me and my cosigner's address, work history and information, financial information, civil document, bank statement, home address, citizenship document and all other non-senses. The other thing I normally hear from Volvo.

Everyone was truly helpful and pleasant. Walter was my salesman and he was wonderful. I never felt pressured to buy. I felt as though he truly wanted me... to find a SUV I loved. He was extremely knowledgeable about the vehicle. Once I bought the XC90, Walter, took around 30-45 mins to walk me through all of the SUVs features. My last car wasn’t as technologically advanced, and Walter made sure I left the lot knowing how my car worked. Also, Wally, was so nice to finance the car with. He made the whole process a breeze. The GM had reserved a car for himself, and when he found out the dealership was out of the interior I wanted, he gave up his car for me. I highly recommend this dealership and Walter specifically.

This dealer is a worthless piece of xxxx that will spam you to death if you ever contact them online. They do not honor unsubscribe requests or reply to... emails. There's a special place in xxxx for you, Volvo of Orange County.