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Alex sales manager
Horrible customer service. The sales manager should take a hike and start picking water melons for a living. He doesn’t know anything about cars or where god put him. Hopefully somebody from head office sees this and tosses you out on the streets where you belong.
iF YOU ASK FOR SOMETHING SPECIFIC TO BE REPLACED ON YOUR VEHICLE BE SURE IT GETS DONE DON'T JUST TAKE THE SERVICE DEPARTMENT'S WORD FOR IT. BECAUSE YOU JUST MIGHT GET A BIG SURPRISE THAT IT WAS NOT DONE. BE SURE YOU SEE THE PART THAT WAS REPLACED OR DEALER MIGHT JUST BE KEEPING IT TO RE-SELL TO ANOTHER PARTY. THIS DEALER DOES GOOD WORK ON OTHER, BUT REPLACING PARTS DOES NOT SEEM TO BE ONE OF THEM.
If you expect great customer service think again!
I don’t know how Volvo expects to sell $100k plus cars coupled with such awful service. The underwhelming customer service experience should cause you to think twice. They are nice but absolutely incompetent and inefficient.
They do not know how to communicate with a customer and
They do not know how to communicate with a customer and now I am out of my car for two days. My advisor was a guy name Ben and he told me that he will give me a call around 1 pm on the day I dropped my vehicle at 9 am to let me know what is needed and what the cost will be. I did not receive any call from him so I called back at 3 pm. A lady told me he was at lunch and she will have him call me back. I waited until 4 pm and called back. Finally, Ben answered and the work will cost me close to a $1000 and needed my approval to perform the work. I asked why he did not call me to discuss earlier and he did not say anything. I approved the work and he promised me that it will be done by early afternoon of next day. Following day and called again for update at 8 am. Ben answered and told me that he will let me know when it is done. I asked for brake service since he told me that would be needed very soon. He said, he will find out if all of that can be done today from a mechanic by 3 pm. I did not receive a call until 3:30 pm. I called around 4 pm and Ben told me that the mechanic that was working on my vehicle was off today and he did not know that until I called at 4 pm for him to go out to talk to the technician. Now I am out of car again for second day. Ben told me that he will have someone else work on the car tomorrow to finish the work but I do not know if I can trust that. Maybe I get this kind of service because I am an Asian? I do not like to think that and as a veteran, I just hope that it gets better from here Update: I called again on following morning, today, to get an update. The front desk lady told me that Ben is off today. REALLY? And he did not have decency to let me know that he was going to be off on following day, yesterday? Now the front desk lady was trying to resolve this issue for me. She promised me that she will call back an hour later and she did. She informed me that she spoke to the manager and promised me a loaner vehicle for me to drive so I can go to work while my car is in the shop. I will see if that actually happens. UPDATE 2: I got a loaner vehicle same day she promised me. I am hoping that the this issue is only pertain to certain part of the dealership. Now I wait for my vehicle to be fixed. Let's see how long that takes. I brought up another star due to the service provided by the Admin lady that works at the service center.
I rated for one star that’s because there is no negative...
I rated for one star that’s because there is no negative star. I was referred to this Volvo dealer by Costco auto buy program which was disaster. The sales man tried to convince me that he was giving a big discount by showing the car price which was $3,840 higher than the sticker price!!! Simply DON’T GO TO THIS VOLVO DEALER for any business.
Took my car in for a software upgrade on the Door Keys on Friday Morning and was told the work would take 2 to 3 Hours. After 4 hours, I was told they could not get the work done until next Monday or Tuesday as they did not have enough Techs available. I asked why they scheduled my appointment if they could not do the work. The Adviser was very rude and said it was beyond his control but would get it done next week. They are very irresponsible and don’t seem to really care about their customers. I will take the car to another dealer. This will be the last Volvo I ever own.
This dealership continues to email me fraudulent ads by...
This dealership continues to email me fraudulent ads by stating $0 down, $0 first months payment, $0 security deposit and $0 due at signing. When I went to inquire about a lease deal for this, I was told there are no cars under this deal... The sales rep even told me this was simply done to get people to come into the dealer. I will not put that rep's name here, because I believe this is fraud by the dealer, not the sales person... Will never do business with them...
Rude and unprofessional service team, I stopped by asking...
Rude and unprofessional service team, I stopped by asking about reprogramming my Key and do Polestar optimization. I got quota for a cheaper price from another dealership service department. When i told him about the price he didn't believe me and said it's impossible. when I assured him that i'm not lying he said "I will call the dealership, because that's impossible" and yes he did call them in front me (Rude) he was shocked when he found out i'm not lying. After all of that he said "Sorry I can't do that for you". Why would he said It's impossible then call them to check and once he finds out he says that? at least be respectful and say you can't do it then go check later, don't call me a liar and be a rude person.
There is a good reason why this dealership is rated the...
There is a good reason why this dealership is rated the lowest of all the Volvo locations. TERRIBLE CUSTOMER SERVICE AND VEHICLE KNOWLEDGE ! The dealership General Manager does not answer customer complaints that are affecting his operation, and is basically invisible. Brad, the service manager, says he is sorry for the problems caused, but it's only lip service so far. That dept. has had several opportunities to prove they are competent, but has failed each time. There are other examples, such as NO knowledge about how their system works on the new android system in the Recharge. All they have is button pushers that try to figure it out, wasting time. Why haven't they been trained ? I hope everyone gets the picture by now.
I have purchased at least ten cars in the past 20 years,...
I have purchased at least ten cars in the past 20 years, and this was the best car buying experience by far. The entire team I worked with from the sales associate, sales manager, to financing were straightforward and honest. No nonsense, pressure tactics, or ridiculous haggling. I could not have been more impressed or more pleased.