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Reviews

Average Ratings

4.9
Average based on 604 reviews
  • Great service with Mark Espinoza

    I came here looking for the Mercedes Benz service experience of my dreams. My expectations were met and exceeded, repairs were finished in a timel...

    Dealer Response

    Thank you for taking the time to share your feedback, Monique! It's wonderful to hear that Mike ensured that your car was so well taken care of. ...


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    I came here looking for the Mercedes Benz service experience of my dreams. My expectations were met and exceeded, repairs were finished in a timely manner, my loaner car was comfortable and the detail we purchased was top notch! My white leather looked brand new! They even took some door dings out for a really great price! Best part was that they were kind enough to fill in a couple paint chips for me, i would've butchered it I'm sure. Just want to thank the entire service staff at Walters of Riverside, especially my service advisor Mike Espinoza.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to share your feedback, Monique! It's wonderful to hear that Mike ensured that your car was so well taken care of. We're glad he was able to meet all of your expectations, and give you a 5 star experience! We appreciate your business, and look forward to working with you again when your vehicle is ready for its next service. Please be sure to check us out on Twitter and Facebook for savings and updates! Regards, Walter's Automotive


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  • Exceptional Sales and Service

    Mike in sales made buying my first Mercedes a Great experience! No pressure, very professional and friendly! I am sold on Walter's Mercedes! I wil...


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    Mike in sales made buying my first Mercedes a Great experience! No pressure, very professional and friendly! I am sold on Walter's Mercedes! I will definitely be a return customer!!!! I also want to mention the Great service I received by Alex! Very friendly and dependable! Thank you again Mike and Alex! Susan Knepper-Moore

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • New car purchase experience

    Went to look and had the best experience with Jacqueline Nasser we found ourselves driving off in our new GLC 300! Jacqueline was professional ye...


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    Went to look and had the best experience with Jacqueline Nasser we found ourselves driving off in our new GLC 300! Jacqueline was professional yet comfortable to work with. Great sense of humor which made for a great experience.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Andrew Wagner provided me with an outstanding deal

    Andrew Wagner provided me with an outstanding deal on a car that I had been waiting months for. A beautiful C Class MBZ Convertible, Andrew beat e...

    Dealer Response

    We're so pleased to hear that you had such an excellent car buying experience with Andrew, Burt! It's wonderful to know that he was able to make t...


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    Andrew Wagner provided me with an outstanding deal on a car that I had been waiting months for. A beautiful C Class MBZ Convertible, Andrew beat every other dealer's price and terms! I live in Hollywood. Andrew had the car delivered to my golf course in Studio City! The gentleman who delivered the car was also outstanding, He was originally scheduled to deliver to my home, but on his way from Riverside, at my request, Andrew had him change his destination directly to me at a golf course! The delivery driver (I wish I remembered his name) carefully explained all the details of the car. I signed the docs and off he went. I can't believe the outstanding service, I have been buying cars from "luxury" dealers for many many years, BUT this has been the most satisfying car buying experience ever!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We're so pleased to hear that you had such an excellent car buying experience with Andrew, Burt! It's wonderful to know that he was able to make things so easy and convenient for you, and could facilitate such a hassle-free delivery process. It's wonderful to know that you were well informed about your new vehicle, and felt so confident with your purchase! We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more! Regards, Walter's Automotive


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  • Service Advisor

    I am glad to say that I get my car service at Walter's Mercedes- Benz. Because from day one up until now, they have treated me with respect and go...

    Dealer Response

    We're happy to hear that you continue to have such excellent service experiences with us, Larry! It's wonderful to know that JR has been so helpfu...


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    I am glad to say that I get my car service at Walter's Mercedes- Benz. Because from day one up until now, they have treated me with respect and good service. Their service is at the top of the line. And I also would like to Thanks JR. Rodriguez for being a professional that he is. Thanks You JR. Walter's for your Good Service.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    We're happy to hear that you continue to have such excellent service experiences with us, Larry! It's wonderful to know that JR has been so helpful and attentive, and always makes sure you and your car are well taken care of. We appreciate your business and look forward to seeing you on your next service visit. Don't forget to check us out on Twitter and Facebook for savings, updates, and more. Regards, Walter's Automotive


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  • Excellent Service and Great Experience

    We had a wonderful experience at this dealer, from start to finish. Alan Villasenor the sales rep. who attended to us was very helpful, professio...

    Dealer Response

    Thanks for taking the time to share your feedback, Connie. We're so pleased to hear that you had such a pleasant experience with Alan and Andy, an...


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    We had a wonderful experience at this dealer, from start to finish. Alan Villasenor the sales rep. who attended to us was very helpful, professional, answered all our questions and very patient with us. He did an excellent job helping us thru the process, with no pressure and he was very knowledgeable of the new car( 2017 GLE 350 4matic). He demonstrated to us how the new high tech of the car works and how to operate them. Andy in the finance dept also did an excellent job in processing the paperworks . They both have excellent customer service.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for taking the time to share your feedback, Connie. We're so pleased to hear that you had such a pleasant experience with Alan and Andy, and that they made sure that you felt well accommodated and at ease throughout the process. It's wonderful to know that you were well informed about the options and features available to you, and that they helped you find the car that was right for you. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Walter's Automotive


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  • HIGHLY SATISFIED WITH JACQUELINE NASSER

    I WAS VERY PLEASED WITH JACQUELINE NASSER. SHE REALLY HELPED ME GET OUT OF MY UPSIDE DOWN CAR SITUATION. SHE WAS VERY, VERY HELPFUL AND PATIENT WI...

    Dealer Response

    Thanks for the great feedback, James and Kim! We're so pleased to hear that Jacqueline was so helpful and accommodating, and was able to help you ...


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    I WAS VERY PLEASED WITH JACQUELINE NASSER. SHE REALLY HELPED ME GET OUT OF MY UPSIDE DOWN CAR SITUATION. SHE WAS VERY, VERY HELPFUL AND PATIENT WITH US. WE WENT TO AT LEAST SIX DEALERSHIPS AND WALTER'S AUTOMOTIVE WAS THE ONLY ONE THAT GAVE US LOVE. I WOULD REFER ALL OF MY FAMILY AND FRIENDS TO THEM. PLEASE ASK FOR JACQUELINE NASSER.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for the great feedback, James and Kim! We're so pleased to hear that Jacqueline was so helpful and accommodating, and was able to help you through your situation and find a deal that worked for you! It's wonderful to know that all of your needs and expectations were met, and that she was able to get you into a car that you truly enjoy. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Walter's Automotive


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  • Scheduled Maintenance

    This was my first time bringing my vehicle to this facility for service. My Service Adviser J. Rodriguez was very knowledgeable and professional....

    Dealer Response

    Thanks for taking the time to share your feedback, William! We're always glad to hear about the excellent service that JR provides, and it's wonde...


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    This was my first time bringing my vehicle to this facility for service. My Service Adviser J. Rodriguez was very knowledgeable and professional. He accepted my discounted coupon from a competitor, and provided a discount to the service cost. He was very helpful; he answered all of my questions and even assisted me with adjusting my lumbar driver's seat after the service. The waiting area was very clean, and well kept. They provided complimentary coffee, pastries, bottled water and assorted fruit. All other Staff appeared professional. Thank you!!!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thanks for taking the time to share your feedback, William! We're always glad to hear about the excellent service that JR provides, and it's wonderful to know that he was able to make your first experience with us so pleasant. It's great to hear that you were so well accommodated, and had all of your questions and concerns addressed! We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Walter's Automotive


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  • High quality service, I recommend Bob Rosas

    I had a wonderful experience while buying my vehicle at Walters Mercedez. My sale person (Bob Rosas) was great. He provided crucial information re...

    Dealer Response

    Thank you for the great review, Enid! It's wonderful to hear that Rob and Brian were so helpful and attentive, and that they made sure you were we...


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    I had a wonderful experience while buying my vehicle at Walters Mercedez. My sale person (Bob Rosas) was great. He provided crucial information regarding the vehicle and help us all the way through with the financial process. I'm was delighted to work with Rob, Brian, and all the other employees who somehow contributed to our great experience.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for the great review, Enid! It's wonderful to hear that Rob and Brian were so helpful and attentive, and that they made sure you were well informed and accommodated throughout your experience. We're glad it was such a smooth, convenient experience and we hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ted Pyle, Sales Manager


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  • Great place to buy a great car

    We just leased a CLA 250 from Walters Automotive. Everyone from the receptionist to the senior managers were incredibly welcoming and helpful. Our...

    Dealer Response

    Thanks for the great feedback, Bill! We're pleased to hear that Art was so helpful and attentive, and made sure that you had a pleasant experience...


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    We just leased a CLA 250 from Walters Automotive. Everyone from the receptionist to the senior managers were incredibly welcoming and helpful. Our consultant, Art Mirada, was very attentive and made sure that all our questions were answered. Of course the car speaks for itself and is very good value. I would not hesitate to recommend Walters and especially Art to anyone looking for a Mercedes.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for the great feedback, Bill! We're pleased to hear that Art was so helpful and attentive, and made sure that you had a pleasant experience from start to finish. It's wonderful to know that he was able to address all of your questions and concerns, and that all of your needs were met! We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Walter's Automotive


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