Nissani Bros. Acura

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
102 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    December 30, 2019

    AVOID this dealership at all costs. They are either utterly incompetent, or know exactly what they are doing and are crooks. I recently purchased an RDX... from Nissani Bros and it has been a nightmare. They refused to pay-off the trade-in they purchased and now possess. They promised they sent the check but couldn't verify it. It ended up costing me over $1,000. I had just had a baby, was recovering from a c-section and was dealing with the one of the most egregious lack of business ethics and professionalism I've ever seen. No one at Nissani would take responsibility for their failure to follow through on their end of the contract. I ended up paying for a car I no longer owned and spent hours trying to call people at Nissani to fix the situation while trying to care for a newborn and heal. Nissani employees avoided my calls or said they'd call back and never did. Save yourself the heartache. Drive the extra hour to another Acura dealership.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 10, 2018

    Ke'sean and his fellow staff members were extremely helpful in assisting me with the service and repair of my 2006 TSX. Thank you.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • March 10, 2018

    I had an awesome experience. The staff is very nice and helpful. I was able to purchase my dream. They made the process easy. Everyones is professional... and be they have a great deal of inventory. Thank You so much !!!!!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 9, 2018

    Paul was great to work with Will definitely be coming back in the future and asking for him personally.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 9, 2018

    Good place but they have changed their loaner car policy for the worse (since they were in Santa Monica.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 9, 2018

    The process was smooth. Everybody was helpful, friendly, and professional.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 8, 2018

    Looking to buy a car with some challenging circumstances and they were not only understanding but simply wonderful! Got the car I wanted and an excellent... deal. Great people!! I would say this even if I had not been able to get the car, because its the truth. My experience was amazing regardless of the outcome, but I was happy to drive off in the car I wanted. They are magic!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    August 2, 2018

    The service was fine and the service advisor was kind. I just wished that they had noticed that I would need an oil change soon. That overlook caused me... to come back about 3 weeks later for service again. Would have been nice to do it all at once.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 1, 2018

    Alan Jones was terrific. My issue is that you do not take the American Express card. This needs to change.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 31, 2018

    Exceptional customer service. kesean explained everything in detail about what was needed for my car service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews