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Reviews

Average Ratings

5.0
Average based on 27 reviews.
  • Great Customer Service

    Just purchased a New CrossTrek, The associate we worked with Chrissy Concannon went above and beyond to assist us with the exact car we were looki...


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    Just purchased a New CrossTrek, The associate we worked with Chrissy Concannon went above and beyond to assist us with the exact car we were looking for. She provide us a list of options and went over the details of each offer for both purchase and lease. She sat down with my wife and went over the car handbook, then took time to sit in the car with my wife going over all the features, helping with setting up her Bluetooth. Her dedication to making sure everything was right made the whole process easy. Very Professional, Great Customer Service. The whole experience went very smooth, if you are looking for a Subaru give Chrissy a call,,, Thank you

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great salesperson (Chrissy Concannon) and a GREAT

    Chrissy made the whole car-buying experience so painless! She's SUPER knowledgeable about the Subarus and she was able to find me the Outback I wa...


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    Chrissy made the whole car-buying experience so painless! She's SUPER knowledgeable about the Subarus and she was able to find me the Outback I wanted in the COLOR I wanted and with the accessories I wanted!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Mike B in Timmons VW service

    Mike is the best. I had a reminder again of how great he is compared to the other reps at Timmons VW. I just had my Jetta TDI in Monday for it's 8...


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    Mike is the best. I had a reminder again of how great he is compared to the other reps at Timmons VW. I just had my Jetta TDI in Monday for it's 80k service. Was glad Mike was there to answer questions since the other rep, Dave, just told me "they'll help you at the desk" when I came to pick up my car. I have grown to expect the great service I get from Mike so this was a drastic difference. Mike always greets me by name not only on the same day when I drop off and pick up my car but even when its been months since my last service. He always has a smile and a pleasant attitude and he walks you to your car to see if you have any questions. I drive extra miles to go to Timmons because Mike is there. If he ever leaves, I wouldn't drive the extra distance. The other rep was civil but didn't even remember me when I came to pick up and he had checked my car in just that morning! I always prefer the helpful, friendly service I receive from Mike, a pleasant change from the usual bored service most places offer nowdays. For example, Mike recognized me and gave me a friendly and cheerful greeting that morning, even though I wasn't "his" client to check in. I believe Mike should train the service reps, none of the others seem to care about the customer and welcome you. As a customer we have choices where we take our cars for service, Mike always makes me feel appreciated and valued as a customer--not that I'm an interruption. Timmons management should reward him for giving them repeat and loyal customers. .

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service and clean facility

    Mike is the sevice specialist who has helped me out on two occasions. This last time was at the last minute at the end of the day. I brought my ...


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    Mike is the sevice specialist who has helped me out on two occasions. This last time was at the last minute at the end of the day. I brought my car in, because i had just had the oil changed elsewhere and i noticed it was severely leaking oil. Mike simply took the car back himself and had it taken care of in 20 minutes. He fixed and repaired the other guys mistake for next to nothing, $15. There is always peace of mind when you know something was done right. Thank you Mike at Timmon's Volkswagen of Long Beach!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Amazing Customer Service

    I am forever grateful to Mike Bennett. I have always been wary of going to the dealership beacause 1) I don't know a thing about cars so I felt li...


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    I am forever grateful to Mike Bennett. I have always been wary of going to the dealership beacause 1) I don't know a thing about cars so I felt like I would get taken advantage of and 2) I'm a broke college student. However, my experience at Timmons was by far the best experience I have ever had at a dealership. Even better than when I actually got my car! It was because Mike really helped me out. I've had some problems with my ttransmission and manifold intake. Not sure what that all means, but it all sounds like a complicated mess. In the end things worked out. I'll will be a returning customer because of the customer service and integrity of the the employees at Timmons

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Mike in VW service is the man.

    Mike, as usual, was very generous with his time and expertise. I needed some repairs done that day. He told me to come by anytime and he would hav...


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    Mike, as usual, was very generous with his time and expertise. I needed some repairs done that day. He told me to come by anytime and he would have the repairs done. I was out of there in less than 15 minutes. Mike has always been helpful, friendly, and honest.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Only place I take ALL of my VW's for service!

    I've been driving VW's for decades and now my wife does too... I've been taking all of my cars here for service since about 1990. They've always g...


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    I've been driving VW's for decades and now my wife does too... I've been taking all of my cars here for service since about 1990. They've always gone out of their way to help. I recommend this dealership to all of my friends who drive VW's or are interested in owning a VW. Many thanks again Mike!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • The only place I take my Subaru

    I cannot say enough about Timmons of Long Beach. The entire staff goes the extra mile for me. Every bit of maintenance has been covered under my w...


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    I cannot say enough about Timmons of Long Beach. The entire staff goes the extra mile for me. Every bit of maintenance has been covered under my warranty. When my tire had a leak they recommended a vendor down the street and those folks repaired my tire for free too. Great quality and great attitudes.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Great service, comfortable facilities

    I leased my car from Timmons of Long Beach a year and a half ago and it has been a great experience. I am really happy with my car and Timmons pro...


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    I leased my car from Timmons of Long Beach a year and a half ago and it has been a great experience. I am really happy with my car and Timmons provides exceptional service. The waiting area is very clean and comfortable with complimentary coffee and tea. I usually bring my laptop and work while my car is being serviced.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Great service and always pleased

    Always great service and a job well done!! Always pleased when I receive my car back.


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    Always great service and a job well done!! Always pleased when I receive my car back.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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