Hartford Toyota Superstore

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Reviews

Average Ratings

2.8
Average based on 23 reviews
  • Best Toyota dealer ibn state

    Was never a Toyota owner. Two years ago went in on a lark to look at a Prius. Met Rich the owners son. What a great guy. Took the time to educate ...


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    Was never a Toyota owner. Two years ago went in on a lark to look at a Prius. Met Rich the owners son. What a great guy. Took the time to educate me, no hard sell or pushy tactics. Really enthusiastic and knowledgeable. After haggling for my best deal, went to Hoffman, Stephens and Basile- They all laughed at me and claimed I was lying on the deal i got. Went back and bought it at Hartford Toyota and have had no trouble since, Rich spent over an hour going over the features in the car and set up the Entune and bluetooth. Went back last year for a second Prius for my son- same great service and deal. They know me when I call and always are friendly and helpful. Provide me with loaner during service as well. Now in the market for another Toyota and I know where I will be heading. Went from an Audi/BMW owner to now 3 Toyotas in 3 years.Talk about building loyalty- Hartford Toyota has done it.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Best place to buy your Toyota!

    Located my new 2016 Tacoma online at Hartford Toyota. Upon my arrival they had just traded this truck to another dealer. All efforts were made to ...


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    Located my new 2016 Tacoma online at Hartford Toyota. Upon my arrival they had just traded this truck to another dealer. All efforts were made to get the truck back. Two days later I was able to take ownership. Knowing how hard it is to find one with a manual transmission, the team at Hartford Toyota went above and beyond to make the customer happy. They are low key and a far cry from many "stealerships" out there! 2016 Toyota Tacoma TRD Sport Access Cab MT - color: inferno

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Toyota Prius Emergency Repair

    Advised by Triple A after receiving a "jump start" to go to the NEAREST Toyota Prius dealership for immediate service. Called and spoke with Luis...


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    Advised by Triple A after receiving a "jump start" to go to the NEAREST Toyota Prius dealership for immediate service. Called and spoke with Luis Gonzalez who met us on arrival, explained what was needed and made it possible for us to receive IMMEDIATE service as we had a medical appointment that could not be postponed. In and out in slightly over one hour. Price was less than "ball park" charges we researched, car runs beautifully and continues to do so. Highly recommended this service advisor at HARTFORD TOYOTA to family members. Plan to use arrange appointments with Mr. Gonzalez in the future when service is required rather than traveling to the dealership 50 miles away where we originally purchased our Prius 6 years ago.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Nothing but bad experiences

    ut two years ago I bought a certified pre owned corolla through hartford toyota Superstore and I had nothing but troublesome experiences to say in...


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    ut two years ago I bought a certified pre owned corolla through hartford toyota Superstore and I had nothing but troublesome experiences to say in the absolute nicest way. Before I bought my car they did not have the main key for it so they Gave me the car with only the spare (with no remote) and no floor for the trunk exposing the spare tire. I made sure they agreed to give me that main key and the trunk mat, I called the dealership to see what the status of these parts were and they pretended they didn't have any recollection of what I was talking about, even when I asked for my salesman Dave Godutti, so instead of dealing with the dealership again I let it go. Which brings me to last month, one of the head financial employees at Hartford toyota ran into me at a gas station and we got to talking about my experience, his name is Asad or aka Tony Mumtaz. He had me come into the dealership so he can make good on what Dave and the hartford toyota crew did to me, so he made me come back to the dealership THREE times telling the receptionist each time that he didn't have time to deal with me even after telling me to come in at certain times, it has now been a month since he promised me what I already should have had and he keeps dodging me. I'm at my witts end with these people, and customers should know about this absolute joke of a dealership.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • Hartford Toyota Superstore is great!

    Chip Benyi runs an excellent service department! I find Chip to be honest and trustworthy...so much so that I followed him from another dealership...


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    Chip Benyi runs an excellent service department! I find Chip to be honest and trustworthy...so much so that I followed him from another dealership several years ago, and I purchased my most recent car from him (Chip). I trust Chip to recommend the service needed for my car. He never tries to "sell" me something that is not needed, and all service is completed in a timely manner. The service department is staffed my friendly, competent employees, which is another credit to Chip that he attracts quality and qualified employees. I have to drive over 30 minutes to get to Hartford Toyota Superstore, but as long as Chip Benyi is at Hartford Toyota Superstore I will continue to be a (very satisfied) customer.

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • SERVICE DEPARTMENT IS HORRIBLE

    I have been a loyal customer of Hartford Toyota since 1984 and have always been a satisfied customer until the last few years, First it is very di...


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    I have been a loyal customer of Hartford Toyota since 1984 and have always been a satisfied customer until the last few years, First it is very difficult to speak to a service staff person directly. Phone calls are not returned, The service manager Chip could use lessons in customer service and has no people skills. The technicians here do a great job and I do have confidence in the work that is done but the service advisors and in particular the service manager need to remember that their job is to keep the customer happy. Not returning phone calls and playing the blame game does not look favorably on this dealership. Service is what keeps the customer coming back and this week it was clear to me that as a customer my concerns were not important. They just lost a loyal customer this week.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • Thank You Hartford Toyota SuperStore

    Sales Manager Luis Plaza is great.He is a pleasure to talk to.He is the reason we brought of first Camry.On July 7,2015 we brought our second Camr...


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    Sales Manager Luis Plaza is great.He is a pleasure to talk to.He is the reason we brought of first Camry.On July 7,2015 we brought our second Camry.Luis is some one we always look to see when we service our car.we always find Luis in the dealership just to say hello.He is thoughtful and welcoming to his customers.If there is a problem he will make sure that it's fixed to your satisfaction.we thank Luis,General Manager Jim Webster,sales Associate Ian Yuhas, Finance Director Tony Mumtaz, and Accessory Manager Naveel Syed and the entire Hartford Toyota SuperStore family for treating us with the utmost professionalism and care.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Happy Customer

    We worked with Ian Yuhas today in leaseing a Toyota Camry.He was great.He answered all of our questions and explained every thing we needed to kno...


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    We worked with Ian Yuhas today in leaseing a Toyota Camry.He was great.He answered all of our questions and explained every thing we needed to know about the car.He was very friendly,patient,and kind.We appreciated the high level of service he provided us.We look forward to working with him in the future.We had a great experience.Thank You Ian and Hartford Toyota SuperStore.7/72015

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Poor Service Department

    The sales people are nice but the service department is horrible. They do not stand by their product and make promises that they don't keep after ...


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    The sales people are nice but the service department is horrible. They do not stand by their product and make promises that they don't keep after they make the sale. Very disappointed in my experience. I would recommend avoiding these people.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • Service that exceeded my expectations

    The 2012 Corolla that I bought at Hartford Toyota (overall a good sales experience) developed a couple of annoying interior noises. I was put in c...


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    The 2012 Corolla that I bought at Hartford Toyota (overall a good sales experience) developed a couple of annoying interior noises. I was put in contact with Service Manager Chip Benyi, who arranged for a Toyota Service Representative to look at the car. Chip had a service technician named Bob (I don't know his last name) take a ride with me to be sure the noises in question were properly identified. Bob, Chip, and the Toyota Service Representative were exceptionally thorough in tracking down noises (even a couple that I hadn't pointed out) and doing the work needed to silence them. Chip even called me to ask to keep the car an extra day so that he could be sure the noises didn't recur. I have owned Toyotas since 1972 and had previously used three other service departments in the area. Though I was usually pleased with the work done in the past, no service department (and service manager) has ever done such a thorough job on my car. The work exceeded my expectations. I wholeheartedly recommend the service department at Hartford Toyota.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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