[{"id":237298,"firstName":"Bill","lastName":"Hayes","titleText":"President / General Manager","emailTxt":"bill.hayes@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15767/employees/b54e661e20d7.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":237312,"personPtyId":39108229,"firstName":"Wes","lastName":"Blow","titleText":"New Car Sales","emailTxt":"wes.blow@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15767/employees/4255eda11ac1.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":237574,"firstName":"James","lastName":"Hood","titleText":"Product Specialist - Used Cars","emailTxt":"james.hood@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15767/employees/54a35f2d5d8d.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":452760,"firstName":"Ashley","lastName":"House","titleText":"Service Advisor","emailTxt":"ashley.house@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15767/employees/011a13109640.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":452757,"personPtyId":39106049,"firstName":"Patricia","lastName":"Miles","titleText":"Finance Manager - New Cars","emailTxt":"patricia.miles@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":237308,"personPtyId":39109425,"firstName":"Kevin","lastName":"Stringer","titleText":"Parts Manager","emailTxt":"kevin.stringer@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15767/employees/7b01a2d9d27f.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":604700,"firstName":"Lonie","lastName":"Brown","titleText":"Service Advisor","emailTxt":"lonie.brown@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15767/employees/f780fe61cd2f.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":237572,"personPtyId":40183759,"firstName":"Alex","lastName":"Guynn","titleText":"Service Advisor - PTA","emailTxt":"alex.guynn@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15767/employees/56c8cab42569.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":237333,"firstName":"Buzzy","lastName":"Dwyer","titleText":"Mitsubishi Sales Manager","emailTxt":"buzzy.dwyer@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15767/employees/aee7c6f0305c.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":452763,"personPtyId":39106082,"firstName":"Cecilia \"Cee Cee\"","lastName":"Bright","titleText":"Adminstrative Assistant","emailTxt":"cecilia.bright@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15767/employees/437f8ad9558f.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":604699,"firstName":"Charlotte","lastName":"Mairs","titleText":"Service Manager","emailTxt":"charlotte.mairs@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15767/employees/2573a3866d50.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":602015,"firstName":"Darrius","lastName":"Young","titleText":"Sales Manager","emailTxt":"darrius.young@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15767/employees/638afe1ebd3c.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":237561,"firstName":"David","lastName":"Elliott","titleText":"Parts Specialist","emailTxt":"david.elliott@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15767/employees/dde41c7160f7.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":539345,"personPtyId":48159923,"firstName":"Diana","lastName":"Powers","titleText":"New Car Sales Manager","emailTxt":"diana.powers@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15767/employees/0f59054110bc.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":452750,"firstName":"Gary","lastName":"Swisher","titleText":"Parts Specialist","emailTxt":"gary.swisher@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":452748,"personPtyId":39105899,"firstName":"Joshua","lastName":"Saunders","titleText":"Parts Specialist","emailTxt":"joshua.saunders@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":452743,"personPtyId":39106023,"firstName":"Kenny","lastName":"Jackson","titleText":"Collision Center Manager","emailTxt":"kenny.jackson@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Collision Center"},{"id":452756,"firstName":"Millie","lastName":"Snyder","titleText":"New Car Sales Manager","emailTxt":"millie.snyder@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":601170,"firstName":"Monique","lastName":"Coronel","titleText":"Admin","emailTxt":"pomocoauto@aol.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15767/employees/2173c5ce088e.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":604698,"firstName":"Nick","lastName":"Lewis","titleText":"Service Advisor- CDJR","emailTxt":"nick.lewis@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15767/employees/6aa578de1828.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":237310,"firstName":"Olin","lastName":"Saunders","titleText":"Recondioning Manager","emailTxt":"olin.saundes@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":602016,"firstName":"Sandra","lastName":"Hollaway","titleText":"Collision Center Administrator","emailTxt":"sandra.holloway@pomoco.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15767,"certifiedEmployee":false,"deptDscrp":"Collision Center"}]

Pomoco of Hampton

3.6 out of 5 3.6
Rectangle 48
Sales
Service Closed

Pomoco of Hampton Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2006

Come in and Experience "The Power of More." Serving Hampton Roads for over 60 years, we offer new RAM, Chrysler, Dodge and Jeep products. Pomoco of Hampton sells and services all makes and models of preowned vehicles.

...



We have the knowledge and experience to ensure you quality service. Come visit us today at 4116 West Mercury Boulevard or give us a call and join a family of happy customers! *We Try Hard to Make sure all Pricing and Options (Packages) are correct, but please verify all with Dealership.

"Peace of Mind of Course!"

Service

Tire Rotation

$14.95 and up*

Oil, Filter Change

$44.95 and up*

Wheel Alignment (FWD)

$64.95 and up*

Brake Inspection

$14.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.6 out of 5 3.6
80 lifetime reviews. Includes reviews of Pomoco of Hampton from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 31, 2019

    If you are seriously thinking about purchasing a vehicle, please contact Sales Consultant Kyle Westfall. His customer service, attitude, and character... are remarkable. He greeted me with a smile and made me feel comfortable about being at the dealership. He listened to my concerns, price point and delivered several options to meet my purchasing needs. Kyle did not pressure me to purchase, but he knows his sales craft of providing a service to give you an exceptional purchasing experience. Kyle exceeded my expectations and that's why I decided to purchase a vehicle from this dealership. Thank you Kyle for all you do and keep up the great work!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Wes Blow

    New Car Sales

    NOT RATED

    Lonie Brown

    Service Advisor

    NOT RATED

  • 1.0 out of 5
    September 24, 2019

    I bought a car from them and they claimed their own people looked over the car and fixed some things to make it pass inspection. It had bad motor mounts,... bad breaks, bad struts, a bad battery, bad tpms, bad coil packs and a bad transmission. Some of these things need to be fixed in order to pass inspection. The seller also told me that the car was in a small collision but that that did not affect the value of the car which is a total lie. The owner doesnt care about the cars as long as he gets his money out of you. Do not go here! Go buy a car from Priority Honda! Trust me they sell reliable cars there!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Worked with:
    James Hood

    Product Specialist - Used Cars

    NOT RATED

  • June 19, 2018

    James was great glad I went there. I will be recommending this dealership to everyone. The process was painless and did not take long at all.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    James Hood

    Product Specialist - Used Cars

    NOT RATED

  • 1.0 out of 5
    February 21, 2019

    They suck, poor service, I dropped my truck off to see why check engine light on n it was idling funny in park, remind you I it was driving fine other... then that. Told me o2 sensors which I figured and I recommend me changing all 4 for $475. I'm mechanically incline so I go pick it up and it's running crazy, cutting off on the way home, just running really rough and it wasn't running like that before. So I call n they say bring it back in the morning well I look up under there which I did a few times before just to see where everything was and it was 2 lil needles wedged where the wires connected to the plug. I pulled them out and it ran fine like it was before

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 7, 2019

    We bought a used vehicle from this dealership. Our sales person, Eddie Williams was very helpful and friendly. Would go back because of him. Great service....

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 6, 2019

    You know, I still wonder why I continue to take my vehicle here for service. BY FAR ONE OF THE WORST Service Providers in the business! Recently after... dropping my car off for an oil change, tire rotation, nitrogen in the tires and to check a tire; I received a call from the service provider of the status of my car. She advised the tire had a nail in the side and needed to be replaced. I asked the price for the tire and all other requested service so that I can be sure I had enough money to pay for service. She said it would be $252.00. I told her to go ahead and do the work which she did. Later in he day my wife calls and tells me she is there to pick up the care and the price was $330. I am told her to hold on, I'll be right there. I was angry, very upset, and tired of the ish that I have gotten from Pomoco. I have been a loyal customer of theirs for 8 years and they continue to give me piss-poor-service! After all the complaints and reviews, they continue to have one of the worst service providers in the business. They always claim to do better and they never do. Most of the time I go there and they are very unprofessional., horse-playing, not keeping customers advised and miss-quoting service. I am so done with this place. As I pulled up to the shop, I already was trying to figure out how I would post bail after I was arrested for disturbing the peace, because I was about to give them a piece of my mind and I did not want to spend the long holiday weekend in jail. I was so angry I approached the service window and the provider was there. She got out a calculator and tried to explain the charges, adding them up and explaining them to me. My argument was she told me that the charges would be 252.50 and that is what I was expecting to pay. But she was trying to defend the final price and was doing a terrible job at it. I became very loud and irate. The store manager must have been expecting me because he was at the call counter talking with one of the agents. It bothered me that he didn't intervene in the situation, I'm sure he knew about it. But I was surprised he was there working on a Saturday - not often you see store managers doing that. After about 7 minutes of me going on a tirade, he finally intervened. I told him my displease in the service and how this repeatedly happens. I told him after many reviews and complaints that nothing never changes here. He told me that he is new, and was trying to change the image of the place. I think he was aware of service concerns. He went back and talked to the service provider and returned giving me the price I was told on the phone. He told me that it was basically her word against mins. He said in the future he would begin sending quoted in a text message so there will be no confusion. He gave me the price quoted and ask if I would give him a favorable review for what he had done. Kind of arrogant to me but it is what it is. I left that establishment trying to figure a better place to get my car serviced. I cant be treated like this any longer. I brought a car from them, I get my car serviced from them and I'm treated like a dirt. All the bells and whistles of commitment and great service went right down the drain after I brought a vehicle. I am done with this place

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Worked with:
    Ashley House

    Service Advisor

    NOT RATED

  • 1.0 out of 5
    October 29, 2018

    A simple Diagnostics took 3 days with a appointment . To our dissatisfaction 2 Unsightly dent were on the back of our car. They told us that it was our... fault and that it has always been there. In the same breath say that people have been claiming that their cars have been damaged while in their care. They didnt fix these 2 large and deep dents and we're beyond upset and feel totally wronged.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 9, 2018

    I contacted Pomoco Chrysler Dodge Jeep Ram of Hampton regarding my 200 Chrysler Limited, and James Hood responded to my inquiry quickly. He was polite,... knowledgeable and provided stellar customer service. I highly recommend Chrysler...Hampton based upon this James' professionalism. Karl H. Esq. .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    James Hood

    Product Specialist - Used Cars

    NOT RATED

  • 1.0 out of 5
    June 26, 2018

    They will promise to fix everything before you buy it and once you do the paperwork they will do their best to not fix any of it stay away from this place... or you will get screwed. And the poor salesman mr. Hood got trapped in the middle they put a brand new inspection on my truck with a headlight with a reflector bouncing around inside of it my oil cap had a rag stuck in it I didn't have any emergency brakes come to find out this month when inspection was due they were rusted out gone and couldn't fix my trailer brake that took me all of 5 minutes to replace and plug in with a new one and the best part was I hadn't even received the vehicle yet and the used car manager wanted to use my warranty I purchased to fix the vehicle that I hadn't even taken ownership of.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the Positive review on James, but I am truly sorry that we did not were not able to earn a 5 star review. I appreciate your comments an...d have forwarded to the Management staff. Jim


    Worked with:
    James Hood

    Product Specialist - Used Cars

    NOT RATED

  • 5.0 out of 5
    May 22, 2018

    Lewis Ashlock was friendly knowledgeable and was most helpful in helping us find and purchase my new Jeep. Very Happy with my experience. he picked up... the Jeep from another location returned with it and had it prepped and our deal complee in less tha 3 hours.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Patricia Miles

    Finance Manager - New Cars

    NOT RATED

View More Reviews