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Reviews

Average Ratings

3.6
110 lifetime reviews.
  • Excellent Service; outstanding teamwork!!

    Totally awesome!!! The knowledge and professionalism were clearly evident in their quality customer care and service. Also the finance director wa...


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    Totally awesome!!! The knowledge and professionalism were clearly evident in their quality customer care and service. Also the finance director was one of the best I've ever experienced since I started purchasing card. Keep up the great work gentlemen .... Respectfully yours, LaVera D. Bradley

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Worst experience Ever

    This was the worst buying experience my husband and I have ever had. We arrived on a Saturday around 10 am and the used car manager held our keys ...


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    This was the worst buying experience my husband and I have ever had. We arrived on a Saturday around 10 am and the used car manager held our keys to our truck hostage for the next 3 hours. We kept tell the sales person and the manager what we could afford and the Manager then said to us "What your going to walk away for 30$ a Month that's nothing" Not to mention he said this in front of other people that were buying around us because everything is open and you can hear what everyone else is saying and deals they are making. We could not get our keys from them to leave the dealership. They really wanted our truck and actually sold our truck within a week. My husband ended up calling a few days later and buying the truck. Now we find out there are factory parts missing out of the truck and no one from the managers office will call him back about it. My husband finally got a response from someone online via email but i don't even think that person works in the dealership were we bought the truck. We do NOT recommend this place to buy a car

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service work under extended warranty

    Lets just say my experience with the service department was very disappointing. I don't want to trash the service dept. because I assume that the ...

    Dealer Response

    Hi Blue Hen, I apologize that we let you down in any way. If you could please give me a call I would like to know how we disappointe...


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    Lets just say my experience with the service department was very disappointing. I don't want to trash the service dept. because I assume that the process I experienced was their standard operation procedure. If that is the case then service should rethink there procedures.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Blue Hen, I apologize that we let you down in any way. If you could please give me a call I would like to know how we disappointed you so that we can improve. We are always evaluating how we can better serve our customers and I would appreciate your feedback. Sincerely, Tim Sheridan (302)999-0261


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  • Car dealership willing to deal

    We purchased a 2017 Explorer from Sheridan in Wilmington (specifically from Al Stevens) in February. We had been to another dealership who wasn't ...


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    We purchased a 2017 Explorer from Sheridan in Wilmington (specifically from Al Stevens) in February. We had been to another dealership who wasn't willing to give a fair price on the vehicle we were looking at, so we went to Sheridan. They were willing to make the deal we were looking for. Al was extremely helpful and very pleasant to work with. My husband and I have recommended Al and the dealership to everyone we talked to. We got a phone call from the previous dealership two weeks later now ready to make the deal we asked for earlier. I told them, "Sorry we are no longer interested. We bought our vehicle at Sheridan without the hassle.".

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • What a terrible experience

    To say the car saleswoman (Carol) was unprofessional is an understatement. I called asking for a price on the 2016 F-150 that they advertised onli...


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    To say the car saleswoman (Carol) was unprofessional is an understatement. I called asking for a price on the 2016 F-150 that they advertised online. After giving me a price, (which was 3k higher than the other offers I received from other dealers) I let the salesperson know that there was a price difference and if they could work on their number. The response was (with a nasty tone) "ours has more options. Happy holidays. Click". Hung up on me. This was a base model xl with no real options. The other price I received was for the exact same car. Do yourself a favor and don't waste your time with this dealership, their high prices and awful service

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Terrible

    I purchased a 2008 Suburu Outback from Sheridan Ford a year ago. I brought the car to a mechanic to have it looked at and they said the head gaske...


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    I purchased a 2008 Suburu Outback from Sheridan Ford a year ago. I brought the car to a mechanic to have it looked at and they said the head gaskets were leaking. I brought it back to Sheridan and asked them to give me more of a break on the price and they said no. They told me the engine was in good condition when I bought it. Now its in the shop with a blown head gasket and I am looking at $2,400 in repairs. Might actually be $3,300 if the catalytic converter is shot. Don't do business here. I guess I should have known when over one third of their reviews on FB are 1 out of 5 stars. Thanks for nothing Sheridan.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Terribe

    purchased a 2008 Suburu Outback from Sheridan Ford a year ago. I brought the car to a mechanic to have it looked at and they said the head gaskets...


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    purchased a 2008 Suburu Outback from Sheridan Ford a year ago. I brought the car to a mechanic to have it looked at and they said the head gaskets were leaking. I brought it back to Sheridan and asked them to give me more of a break on the price and they said no. They told me the engine was in good condition when I bought it. Now its in the shop with a blown head gasket and I am looking at $2,400 in repairs. Might actually be $3,300 if the catalytic converter is shot. Don't do business here. I guess I should have known when over one third of their reviews are 1 out of 5 stars. Thanks for nothing Sheridan.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best Sales Experience!

    Easiest car-buying experience we've ever had. We were shopping for a newer-used car for our teenager - didn't really know what we wanted, but had ...


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    Easiest car-buying experience we've ever had. We were shopping for a newer-used car for our teenager - didn't really know what we wanted, but had a price range and some safety options in mind. Jon Hall answered all of our questions, showed us our options in a timely fashion, and didn't try to over-sell us at all - he respected our decision. We walked out with an ecstatic teenager, and piece of mind. We'll definitely be back to see Jon for our next vehicle purchase. Thanks again!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience at Sheridan Ford!

    Great experience! Jon Hall, my salesman, was extremely knowlegeble and totally helped me through the car buying process.


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    Great experience! Jon Hall, my salesman, was extremely knowlegeble and totally helped me through the car buying process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • My experience

    I bought my Fusion energy at Sheridan ford. Absolutely love this car!! Everyone was extremely courteous. Jonathan Hall was very helpful, knowledge...


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    I bought my Fusion energy at Sheridan ford. Absolutely love this car!! Everyone was extremely courteous. Jonathan Hall was very helpful, knowledgeable of all the cars I inquired about, and helped me choose the perfect car based off of my needs, and my budget. I will definitely continue to give my business to Jonathan and Sheridan Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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