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Reviews

Average Ratings

3.8
107 lifetime reviews.
  • Excellent Service; outstanding teamwork!!

    Totally awesome!!! The knowledge and professionalism were clearly evident in their quality customer care and service. Also the finance director wa...


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    Totally awesome!!! The knowledge and professionalism were clearly evident in their quality customer care and service. Also the finance director was one of the best I've ever experienced since I started purchasing card. Keep up the great work gentlemen .... Respectfully yours, LaVera D. Bradley

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • What a terrible experience

    To say the car saleswoman (Carol) was unprofessional is an understatement. I called asking for a price on the 2016 F-150 that they advertised onli...


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    To say the car saleswoman (Carol) was unprofessional is an understatement. I called asking for a price on the 2016 F-150 that they advertised online. After giving me a price, (which was 3k higher than the other offers I received from other dealers) I let the salesperson know that there was a price difference and if they could work on their number. The response was (with a nasty tone) "ours has more options. Happy holidays. Click". Hung up on me. This was a base model xl with no real options. The other price I received was for the exact same car. Do yourself a favor and don't waste your time with this dealership, their high prices and awful service

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Terrible

    I purchased a 2008 Suburu Outback from Sheridan Ford a year ago. I brought the car to a mechanic to have it looked at and they said the head gaske...


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    I purchased a 2008 Suburu Outback from Sheridan Ford a year ago. I brought the car to a mechanic to have it looked at and they said the head gaskets were leaking. I brought it back to Sheridan and asked them to give me more of a break on the price and they said no. They told me the engine was in good condition when I bought it. Now its in the shop with a blown head gasket and I am looking at $2,400 in repairs. Might actually be $3,300 if the catalytic converter is shot. Don't do business here. I guess I should have known when over one third of their reviews on FB are 1 out of 5 stars. Thanks for nothing Sheridan.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Terribe

    purchased a 2008 Suburu Outback from Sheridan Ford a year ago. I brought the car to a mechanic to have it looked at and they said the head gaskets...


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    purchased a 2008 Suburu Outback from Sheridan Ford a year ago. I brought the car to a mechanic to have it looked at and they said the head gaskets were leaking. I brought it back to Sheridan and asked them to give me more of a break on the price and they said no. They told me the engine was in good condition when I bought it. Now its in the shop with a blown head gasket and I am looking at $2,400 in repairs. Might actually be $3,300 if the catalytic converter is shot. Don't do business here. I guess I should have known when over one third of their reviews are 1 out of 5 stars. Thanks for nothing Sheridan.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best Sales Experience!

    Easiest car-buying experience we've ever had. We were shopping for a newer-used car for our teenager - didn't really know what we wanted, but had ...


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    Easiest car-buying experience we've ever had. We were shopping for a newer-used car for our teenager - didn't really know what we wanted, but had a price range and some safety options in mind. Jon Hall answered all of our questions, showed us our options in a timely fashion, and didn't try to over-sell us at all - he respected our decision. We walked out with an ecstatic teenager, and piece of mind. We'll definitely be back to see Jon for our next vehicle purchase. Thanks again!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience at Sheridan Ford!

    Great experience! Jon Hall, my salesman, was extremely knowlegeble and totally helped me through the car buying process.


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    Great experience! Jon Hall, my salesman, was extremely knowlegeble and totally helped me through the car buying process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • My experience

    I bought my Fusion energy at Sheridan ford. Absolutely love this car!! Everyone was extremely courteous. Jonathan Hall was very helpful, knowledge...


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    I bought my Fusion energy at Sheridan ford. Absolutely love this car!! Everyone was extremely courteous. Jonathan Hall was very helpful, knowledgeable of all the cars I inquired about, and helped me choose the perfect car based off of my needs, and my budget. I will definitely continue to give my business to Jonathan and Sheridan Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great dealership overall

    The sales personnel at Sheridan were great. Very knowledgeable and thorough. I would definitely recommend them.


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    The sales personnel at Sheridan were great. Very knowledgeable and thorough. I would definitely recommend them.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Dishonest Dealer

    I Purchased a 2015 F-150. Was told incorrectly by the young salesman that I could add a sunroof aftermarket - "no problem - we do it all the time"...


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    I Purchased a 2015 F-150. Was told incorrectly by the young salesman that I could add a sunroof aftermarket - "no problem - we do it all the time". 3 weeks later I find out it's not possible on the 2015 F-150. The salesman admits he made a mistake - however the dealership could care less. Then I discover the Ford warranty they sold me was also a lie. They showed me the ford brochure - talked about it for 49 minutes. The actual warranty that showed up in the mail was not ford and the coverage period was totally different. When your spending this much on a new vehicle you owe it to yourself to deal with a reputable dealer who will stand behind what they sell. I ended up going to Porter Ford and dealing with Michael Williams - put me in a 2016 and I have been very happy ever since.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • great service & expertise.!!

    If anyone is looking to buy a new car , please go to Sheridan Ford in Wilmington, Delaware. I received excellent service and Bobby was very knowll...


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    If anyone is looking to buy a new car , please go to Sheridan Ford in Wilmington, Delaware. I received excellent service and Bobby was very knowlledgable. Everyone was very kind, friendly and attentive, making sure we were comfortable while we waited to complete the purchase. Thanks again for your help and your expertise. We surely are enjoying our new Escape, love the car. (doing the happy dance. :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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