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|Tue||9:00 AM - 8:00 PM|
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I purchased a 2015 LR2 last month. I Live in Cherry Hill NJ, and I was looking for this car I went to the Land Rover dealer in Cherry Hill, but wa...
I purchased a 2015 LR2 last month. I Live in Cherry Hill NJ, and I was looking for this car I went to the Land Rover dealer in Cherry Hill, but was unable to find the car I wanted. I then searched for other locations and I found Land Rover Wilmington. The service was EXCELLENT. I worked with Linda & Rob, they both went out of their way to make sure my purchase was exactly what I was looking for. They were very helpful, explained all the features of the car, and answers all of my questioned. I highly recommend. This was one of the Best Car Purchasing Experiences, I have ever had.
While traveling from New Jersey to D.C. with my family, my Range Rover experienced an service engine soon light . Called and spoke to the service ...
While traveling from New Jersey to D.C. with my family, my Range Rover experienced an service engine soon light . Called and spoke to the service manager Bill Brown said we are really busy but bring it over let me look at it. He personally look at the problem and fixed it WOW ! He had me on the road 20 minuets. What an asset to have as employee. Thank you
Just moved to DE from NJ. Dropped our sport off for a check up at 7:45. Got a rental car & waited all day to hear from the dealership. Upon return...
Just moved to DE from NJ. Dropped our sport off for a check up at 7:45. Got a rental car & waited all day to hear from the dealership. Upon returning at 3pm my car was still in the parking lot UNTOUCHED. I was told it was a three hour service start to finish and I had an 8am appointment.Manager was arguing with me that no one told me it was three hours. He told me! Mistake number one was not communicating the back up in the garage when i dropped the car off and then arguing with me and making excuses as to why after 7 hours my car was still sitting there untouched. He said his dealership was not as large as the Princeton NJ one we came from....WRONG! Princeton NJ dealership is very small, professional and customer oriented. Princeton Land Rover is driving to my house in DE to pick up my car,bring it to NJ for the service that was never performed in Wilmington & return my car to me. THAT is customer service. I have been an avid range rover enthusiast for years and my less than 24 hour experience in Wilmington confirms the fact that Wilmington will NEVER get my buisness . Talking around I have now learned the beat on the street is Wilmington is by far the worst dealership around. Poor management.I made corporate aware by filing a complaint.