Ben Mynatt Chevrolet Cadillac

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Reviews

Average Ratings

4.8
172 lifetime reviews.
  • Great service friendly staff accommodating salesma

    I really love how everyone was very friendly and knowledgeable about my purchase my vehicle and also Shannon was very patient

    Dealer Response

    Thank you Robert for the nice review on our Sales Department and on Shannon. He is one of our best sales people! Glad you are now apart of the Ben...


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    I really love how everyone was very friendly and knowledgeable about my purchase my vehicle and also Shannon was very patient

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Robert for the nice review on our Sales Department and on Shannon. He is one of our best sales people! Glad you are now apart of the Ben Mynatt Family!


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  • Great service

    The service was done sooner than estimated so fast and friendly service is the best .i was pleasantly greeted when I drove in and when I left a fr...

    Dealer Response

    Thank you Perry for the great review on our Service Department!


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    The service was done sooner than estimated so fast and friendly service is the best .i was pleasantly greeted when I drove in and when I left a friendly smile and the man that moves the car around said to have a safe trip home.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Perry for the great review on our Service Department!


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  • Ben mynatt

    Sales lady was not pushy, answered all my questions, was very up front about any rebates that would save me money!

    Dealer Response

    Thank you Ronald for the great review!


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    Sales lady was not pushy, answered all my questions, was very up front about any rebates that would save me money!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Ronald for the great review!


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  • My experiences

    The people are always very nice and helpful, but you are not treated like a Cadillac customer should be. It feels like a used part of a Chevy dea...

    Dealer Response

    Thank you Glenn for the review on our Service Department. We will try and do a better job with that.


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    The people are always very nice and helpful, but you are not treated like a Cadillac customer should be. It feels like a used part of a Chevy dealer.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Glenn for the review on our Service Department. We will try and do a better job with that.


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  • clean orderly facility, helpful & patient personal

    Made timely appointment, ordered part, called me and was kind, understanding, timely completion of work, personal patient and with alternatives fo...

    Dealer Response

    Thank you Joseph for the great review on our Service Department!


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    Made timely appointment, ordered part, called me and was kind, understanding, timely completion of work, personal patient and with alternatives for transportation options

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Joseph for the great review on our Service Department!


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  • Got a new car!!

    Had the funniest experience with pastor rando ¿¿¿ great customer service with them! Highly recommend them to get a car

    Dealer Response

    Thank you Stephanie for the great review!


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    Had the funniest experience with pastor rando ¿¿¿ great customer service with them! Highly recommend them to get a car

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Stephanie for the great review!


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  • Randy Adams @ Ben mynatt pre-owned

    Randy aka Rando.. he was the best in my car buying experience. I highly recommend him for your next car buying adventure. He hooked us up with a ...

    Dealer Response

    Thank you Mike for the great review on Randy! We are excited that you are apart of the Ben Mynatt Family!


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    Randy aka Rando.. he was the best in my car buying experience. I highly recommend him for your next car buying adventure. He hooked us up with a 2016 Chrysler 200.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Mike for the great review on Randy! We are excited that you are apart of the Ben Mynatt Family!


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  • 2010 Chevrolet

    Terrible experience with Chris the service manager. I went to get my bumper fixed from a small accident. Then when I came to pick my car up I told...

    Dealer Response

    I am sorry to hear this Ashley about your experience with us. Please reach out to me so we could come up with a solution. This is definitely not t...


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    Terrible experience with Chris the service manager. I went to get my bumper fixed from a small accident. Then when I came to pick my car up I told them their was paint all over my door and seat. Also, it looked like they tried to clean the seat but the seat cushion was indented and all pushed in/ ruined. I went their to fix my car not to have more problems. Chris tried to say it was wear and tear ..I would have noticed way before I brought my car in. He said his workers did not do that and that the white paint was just dust. Why would I tell him about it if it was their before. If you ever go to Ben Mynatt's body shop please take pictures of your entire car inside and out before doing so. Very disappointed and Chris could care less!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    I am sorry to hear this Ashley about your experience with us. Please reach out to me so we could come up with a solution. This is definitely not the norm for us.


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  • Worst experience ever

    I brought my 2014 CTS-V which I had purchased from them in for service. I had it towed down because of a horrible squealing and shaking coming fr...

    Dealer Response

    Courtney, it's unfortunate to hear that you had such a difficult time during your visit. We strive to provide our guests with excellent customer s...


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    I brought my 2014 CTS-V which I had purchased from them in for service. I had it towed down because of a horrible squealing and shaking coming from the rear of the car. I got down there to pick up a loaner car while they looked at my car and noticed my car being pulled into the service area. After standing around awkwardly in the service area trying to figure out where I needed to go I finally asked the guy that drove my car in and he told me I needed to talk to Chris in a rude manner and walked away. Now I'm standing around awkwardly in the service area trying to figure out who Chris is. A guy named Al walked out of the service bay and I asked him where to go and he said follow me and walked in the office area and immediately got on the phone. So now I'm standing awkwardly in the office not knowing what to do. Finally the infamous Chris shows up and I tell him my name and my car and he immediately tells me it's my aftermarket exhaust causing the problem. I had to argue with him that it wasn't the exhaust and show him the video I took of the sounds it was making and he still stuck with the exhaust being the problem then he sent me to another service manager, I have no idea who he is because he never introduced himself. Here's the main issue I have, when I called and set up the service I told them that the shaking and squealing didn't start until 60-70mph. I get in the car to take the new guy for a ride and let him hear the sounds and I notice the odometer is only 1 mile more than when I had it towed. Somehow this service dept. was able to diagnosis my problem that only happens at 60-70 mph with out even driving it. The new guy and I take the car down the road and sure enough 60 mph squealing and shaking starts and his first words are, "yea that's the exhaust". I would like someone to explain to me how an exhaust makes the same squealing sound a rock in your brake caliper sounds because that's the exact sound it makes. When we got back they pretty much just wrote me off and never offered to fix anything. He said they could readjust the exhaust and see if they fixed it but it wasn't under warranty, ok well if that is the problem you are so positive it is then fix it and give me an estimate of how much it's going to cost. None of that happened, I was never offered a solution other than take it home put the stock exhaust back on it and then bring it back so they can look at it. They are supposed to be mechanics which means they are supposed to fix the issue not assume what it is and tell the customer to get lost. I don't know if it's because I'm a female and they thought they could tell me some nonsense and I would believe it or what but my husband who is a mechanic was standing there telling them it's not the exhaust and this guy that probably never had grease on his hands a day in his life was telling him he was wrong. This was the worst customer service I have ever had, I left in tears because I was so upset. I bought a $50k car from these people and they treated me like I was a liar and a fraud. I even waited two days for roadside service to tow my car to their place because I had such a good experience with the sales team. I wanted to be loyal, I could have taken it to the closest Cadillac place in town to have them work on it and in hindsight I really wish I had. I will never go back to this place and they will never see a dime of my money again. If you are female and go to the service dept. be weary and don't let them treat you like less than a person because they think they can spit out some information and have you believe it. The entire time I was there no one ever greeted me or asked me if they could help and that's basic customer service, if you hate your job as much as it seems maybe customer service isn't your forte. P.S. I went home moved the exhaust around and put rubber hose on all the metal that could possibly touch metal and drove it to work this morning hearing the same noise.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Courtney, it's unfortunate to hear that you had such a difficult time during your visit. We strive to provide our guests with excellent customer service and we regret you did not experience that standard of service during your visit. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. Please accept our sincerest apologies! I'm going to be contacting you soon, I would love the chance to talk with you more about this.


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  • Purchasing 2016 Tahoe

    I contacted the dealership through a internet lead about a 2016 Tahoe. The dealership immediately contacted to offer there assistance. I was looki...

    Dealer Response

    Thank you Greg for the great review on our Sales Department as well as Bob Bost! He is a great asset to the Ben Mynatt. We look forward to assisti...


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    I contacted the dealership through a internet lead about a 2016 Tahoe. The dealership immediately contacted to offer there assistance. I was looking at two different out of town dealerships and by far Bob Bost offered the most professional and courteous assistance with the purchase. I have submitted all the necessary documents and waiting for the delivery to take place next week. This has been a very pleasant buying experience. I feel the salesman (Bob Bost) has gone above and beyond to make sure all the details of sale was completed and keep me informed. He was always quick to respond to my questions through phone calls, email or text messaging. Hopefully one day if I am in Concord I can meet everyone at the dealership. Great Job Ben Mynatt Chevrolet Dealership. Thank you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Greg for the great review on our Sales Department as well as Bob Bost! He is a great asset to the Ben Mynatt. We look forward to assisting you with all your future needs. Welcome the Ben Mynatt Family!


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