Lia Hyundai of Hartford

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Reviews

Average Ratings

4.6
68 lifetime reviews.
  • Great Service

    Just a note to thank Dane Morissette and the service team at LIa Hyundai for their professionalism, concern, and follow-up during my recent visit ...


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    Just a note to thank Dane Morissette and the service team at LIa Hyundai for their professionalism, concern, and follow-up during my recent visit there. I was pleased that Dane initiated the conversation and inspection process to be followed resulting from a recent recall notice on passenger seatbelt. Service was done in a hour as promised and findings reviewed in detail. Facilities were clean and comfortable. Great job by all.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Oil change

    Dane morisette got me in and out really quickly as well as gave me a heads up on what else I will need to have done in the future. Great place gre...

    Dealer Response

    Thanks for the 5-star rating, Shaina! We're happy to hear that Dane was so helpful and attentive, and made sure you were well aware of your vehicl...


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    Dane morisette got me in and out really quickly as well as gave me a heads up on what else I will need to have done in the future. Great place great people :)

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5-star rating, Shaina! We're happy to hear that Dane was so helpful and attentive, and made sure you were well aware of your vehicle's service needs. We appreciate your business and hope to work with you again in the future. Regards, Lia Hyundai of Hartford


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  • Terrific Happrning !

    I arrived at LIA and was immediately met by Courtney Sims who finished my starting paperwork. I was given a time frame in which to exoect my servi...

    Dealer Response

    Thank you for your kind review. We are delighted to hear that your vehicle service was completed quickly, as promised! We look forward to seeing y...


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    I arrived at LIA and was immediately met by Courtney Sims who finished my starting paperwork. I was given a time frame in which to exoect my service to be done and it was exactly right. The waiting facilities were very comfortable.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review. We are delighted to hear that your vehicle service was completed quickly, as promised! We look forward to seeing you again when your car is ready for its next service. Regards, Lia Hyundai of Hartford


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  • Worst experience ever

    Worked with Donald who was very polite and genuine. When it came to working a deal with one of the finance mangers is where it went all wrong. Dea...


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    Worked with Donald who was very polite and genuine. When it came to working a deal with one of the finance mangers is where it went all wrong. Dealerships are suppose to help people find a car, not get told this is the only car I will get approved for and tell me to get a second job to pay for a car that is way out of my budget.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Thanks Dane !

    I just wanted to say how much I appreciated the way Dane Morissette took the time to explain what my car needed to me in plain terms that were eas...

    Dealer Response

    Thanks Mackiver! We're happy to hear that you had a great experience with Dane, and that he was so helpful and informative about your vehicle's se...


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    I just wanted to say how much I appreciated the way Dane Morissette took the time to explain what my car needed to me in plain terms that were easy for anyone to understand. I felt I could really trust him and the rest of the team to keep my car running worry free.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Mackiver! We're happy to hear that you had a great experience with Dane, and that he was so helpful and informative about your vehicle's service needs. We're glad he made you feel confident and at ease with the work that was done on your car, and we look forward to working with you again in the future! Regards, Lia Hyundai of Hartford


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  • Excellent Customer Service!!

    My experience at Lia Hyundai of Hartford was great. Dane Morissette did a great job explaining to my husband and I what needed to get fixed with o...

    Dealer Response

    Thanks Yasaman! We're so glad that Dane made you and your husband feel so well accommodated, and made sure that you were well informed and confide...


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    My experience at Lia Hyundai of Hartford was great. Dane Morissette did a great job explaining to my husband and I what needed to get fixed with our car. We really appreciate his knowledge and great customer service skills! We will continue to come back to this dealership!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks Yasaman! We're so glad that Dane made you and your husband feel so well accommodated, and made sure that you were well informed and confident about the work that needed to be done on your car. We appreciate your business and look forward to working with you again in the future. Regards, Lia Hyundai of Hartford


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  • Lia Hyundai of Hartford

    Needed a new car for the winter time so I came in browsing after watching a lease commercial on TV. I was greeted by my sales person, Muhammad. We...

    Dealer Response

    We are thrilled to hear that we made the purchase of your new car easy! We are committed to outstanding customer service and we are glad that we m...


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    Needed a new car for the winter time so I came in browsing after watching a lease commercial on TV. I was greeted by my sales person, Muhammad. We sat down and Muhammad went straight to work. He was very professional, knew the product and got us a good deal on our Santa Fe. The whole process was quick and easy

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are thrilled to hear that we made the purchase of your new car easy! We are committed to outstanding customer service and we are glad that we made buying a car easy for you. Muhammad Arshad is certainly a favorite around here, so it is no surprise that you had a great experience working with insert him. Sincerely, Lia Hyundai of Hartford


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  • Wanted to trade my vehiclr

    Recently I decided to trade in my vehicle for something a little smaller because me and my fiance are trying to purchase a house. Lia Hyundai reac...


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    Recently I decided to trade in my vehicle for something a little smaller because me and my fiance are trying to purchase a house. Lia Hyundai reached out to me and invited me down on January 2nd. I arrived and was greeted by Josh in sales. We discussed my reasons for being there and what I was looking for. I told him I still owed money on my truck and he said they needed to find out how much I owed left. So he proceeded to tell me they needed to access my credit report to see what my remaining balance was. I told him that was fine as long as they were not going to run my credit and ad an inquiry. I specifically asked this twice. He reassured me this wouldn't happen and stepped away. Low and behold my credit alerts me that Hyundai has ran my credit and I have a new inquiry. When Josh came back I asked about this and was told that the finance associate was not supposed to do that and unfortunately there was no way to reverse this issue. This was my first red flag with this dealer. It was towards the end of the day and Josh asked if he could set me up with an appointment for January 5th. I agreed. I arrived at the dealer and was told Josh was not in that day. I left and came back the next day January 6th. Josh was there and we proceeded to look at a few vehicles and I picked one I liked. Josh asked if I wanted to proceed and I agreed. Once again they ran my credit and I was told they had to do it. Then Josh told me that if I wanted a better rate that I should consider a co-signer. I was ok with this and understood. I let Josh know that my co-signer had lower credit it then me and he said it was fine they just need more income from a second person for a better rate. I agreed and we set up another appointment for Saturday January 7th. I was on my way to the dealer which is a 35 min ride when Josh called right as I was getting off the highway and he told me he had to cancel my appointment and we could reschedule. Of course I was a little upset but I understand things happen. We set up an appointment for Monday January 9th. I arrived and was told Josh was out but another sales associate could help me out. Marshad I believe his name was introduced himself and we sat down at his desk. He had no clue what was going on and tried to start over from scratch. I told him I've been through all this and I have all my paperwork ready to go. He he proceeded to go talk to the fiance guy and put my co-signer info into the system. Within 2 minutes he was back out and very rudely told me that our credit was bad and we didn't make enough money. I was taken back by the way he said this and was a little confused. Between both of us we make plenty of money so I didnt understand. He didn't give me a reason or anything. He was very rude and didn't provide me with any information. I don't know how a dealer can treat a customer like this. After making so many trips and being tossed around I felt so upset with the way I was treated. I asked for my papers back and left the dealership. I've purchased many cars and this is by far my worse experience ever. I would never recommend this dealer to anyone.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Two thumbs up for service dept!!!

    Great experience, rep Courtney Mims from the service dept is very hands on,personable, quick and very customer service oriented. Thank you Courtney!

    Dealer Response

    Thanks for the feedback, Jason! We're glad that Courtney was so helpful and attentive and made sure you were well accommodated. We appreciate you...


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    Great experience, rep Courtney Mims from the service dept is very hands on,personable, quick and very customer service oriented. Thank you Courtney!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback, Jason! We're glad that Courtney was so helpful and attentive and made sure you were well accommodated. We appreciate your business and hope to work with you again in the future. Regards, Lia Hyundai of Hartford


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  • Service That Makes You Want to Come Back

    Thanks Courtney Mims for continuing to provide great service.

    Dealer Response

    Thanks for the 5-star rating! We're happy to hear that you had a great experience with Courtney, and that she continues to make sure that all of y...


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    Thanks Courtney Mims for continuing to provide great service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5-star rating! We're happy to hear that you had a great experience with Courtney, and that she continues to make sure that all of your needs and expectations are met. We appreciate your business and hope to work with you again in the future. Regards, Lia Hyundai of Hartford


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