Suburban Chrysler Dodge Jeep RAM of Farmington Hills

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Sales 9:00 AM - 6:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 6:00 PM
Wed 9:00 AM - 6:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 6:00 PM
Sat 10:00 AM - 5:00 PM
Sun Closed
Mon 7:00 AM - 8:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 8:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed
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Reviews

4.8
901 lifetime reviews. Includes reviews of Suburban Chrysler Dodge Jeep RAM of Farmington Hills from DealerRater.com
  • Uncompromising Integrity and Customer Focus

    When it comes to time for a new Jeep, Diane Marshall is the only person I speak with. I’ve had the privilege of dealing with her on several occasi...

    Dealer Response

    Thank you for this truly wonderful feedback! We're overjoyed to hear how great of an experience you had with us. We always strive to go above and ...


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    When it comes to time for a new Jeep, Diane Marshall is the only person I speak with. I’ve had the privilege of dealing with her on several occasions and it is always a pleasure. Diane is one of the most honest, genuine, and hard working people I have ever met. She acts with integrity and treats her customers with great respect. During my most recent purchase from her I had a very specific set of options that I was looking for and a very specific price range that I wanted to stay in. Diane listened closely to my both my requirements and my concerns and went out of her way to address each of them. Her keen attention to detail always impresses me. Diane was honest with me about what was available in their current inventory and that they didn’t have a Jeep that matched my specific criteria readily available. Being respectful of my time, she offered to look around at other dealers and to get back in touch with me once she had found a Jeep that was a match. During that time Diane made a point of contacting me to keep me updated on where they were at in the process. It didn’t take her long to locate my new Jeep and she went out of her way to acquire it for me as quickly as possible. Diane and the staff at Suburban went out of their way to prepare as much of the paperwork as possible before I arrived to pick up my new Jeep. This made the entire delivery process fast, smooth, and painless. As always, she made a point of discussing all the options on the Jeep and how they worked before I left the dealership. It’s always a bonus to have that “old pro” feel the first time you leave the lot. I would highly recommend both Diane Marshall and Suburban Chrysler Dodge Jeep Ram of Farmington Hills to anyone looking at a new vehicle. The entire experience will be excellent as they continue set the bar in customer care and focus.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for this truly wonderful feedback! We're overjoyed to hear how great of an experience you had with us. We always strive to go above and beyond for our customers to ensure their dealership experience is one to remember. We're pleased to hear we fulfilled that with you! We look forward to serving you again and providing you with the same outstanding customer service. Enjoy the new Jeep!


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  • ttb05

    I dealt with the dealership twice in the past few weeks, as they sorted out problems left by a former owner of the vehicle. It was a very satisfy...

    Dealer Response

    Terry, we are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving ...


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    I dealt with the dealership twice in the past few weeks, as they sorted out problems left by a former owner of the vehicle. It was a very satisfying experience. The service person I dealt with both times (Brad) was the best I've ever seen in any dealership in a nearly 50 year history of driving.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Terry, we are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future!


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  • Best car buying experience ever
    May 16, 2017

    Recently bought a 2017 Chrysler Pacifica at this dealership. Diane Marshall and her associate Sean were great to work with. No high pressure sal...


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    Recently bought a 2017 Chrysler Pacifica at this dealership. Diane Marshall and her associate Sean were great to work with. No high pressure sales. They helped us select our new car carefully....gave us plenty of time to decide between features/models allowing multiple test drives. They were very knowledgeable about the vehicles they offer and their features. The buying experience was easy...not heavy pressure to decide on the spot or undue haggling when we did decide on our selection. Prices, offers and rebates were clearly explained. I will return to Diane when purchasing my next car.

    Does recommend this dealer

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Service & Repair

About Our Dealership

Dealer on Cars.com since June 2007

At Suburban Chrysler Dodge Jeep Ram, we offer new Chrysler Jeep Dodge cars in Farmington Hills & Novi area, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Farmington Hills.

For years, our financial staff at Suburban Chrysler Dodge Jeep Ram has offered expert advice for those seeking a great Chrysler Dodge Jeep Ram car loan or lease. Our service doesn't stop there. Customers can come in and take advantage of our knowledgeable Chrysler Dodge Jeep Ram car repair technicians and a fully-stocked inventory of Chrysler Dodge Jeep Ram car parts.

"Make The Choice"