Suburban Chrysler Dodge Jeep RAM of Farmington Hills

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Reviews

Average Ratings

4.8
905 lifetime reviews. Includes reviews of Suburban Chrysler Dodge Jeep RAM of Farmington Hills from DealerRater.com
  • Uncompromising Integrity and Customer Focus

    When it comes to time for a new Jeep, Diane Marshall is the only person I speak with. I’ve had the privilege of dealing with her on several occasi...

    Dealer Response

    Thank you for this truly wonderful feedback! We're overjoyed to hear how great of an experience you had with us. We always strive to go above and ...


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    When it comes to time for a new Jeep, Diane Marshall is the only person I speak with. I’ve had the privilege of dealing with her on several occasions and it is always a pleasure. Diane is one of the most honest, genuine, and hard working people I have ever met. She acts with integrity and treats her customers with great respect. During my most recent purchase from her I had a very specific set of options that I was looking for and a very specific price range that I wanted to stay in. Diane listened closely to my both my requirements and my concerns and went out of her way to address each of them. Her keen attention to detail always impresses me. Diane was honest with me about what was available in their current inventory and that they didn’t have a Jeep that matched my specific criteria readily available. Being respectful of my time, she offered to look around at other dealers and to get back in touch with me once she had found a Jeep that was a match. During that time Diane made a point of contacting me to keep me updated on where they were at in the process. It didn’t take her long to locate my new Jeep and she went out of her way to acquire it for me as quickly as possible. Diane and the staff at Suburban went out of their way to prepare as much of the paperwork as possible before I arrived to pick up my new Jeep. This made the entire delivery process fast, smooth, and painless. As always, she made a point of discussing all the options on the Jeep and how they worked before I left the dealership. It’s always a bonus to have that “old pro” feel the first time you leave the lot. I would highly recommend both Diane Marshall and Suburban Chrysler Dodge Jeep Ram of Farmington Hills to anyone looking at a new vehicle. The entire experience will be excellent as they continue set the bar in customer care and focus.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for this truly wonderful feedback! We're overjoyed to hear how great of an experience you had with us. We always strive to go above and beyond for our customers to ensure their dealership experience is one to remember. We're pleased to hear we fulfilled that with you! We look forward to serving you again and providing you with the same outstanding customer service. Enjoy the new Jeep!


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  • Great Experience at Suburban Chrysler Dodge Jeep Ram
    May 25, 2017

    My husband and I recently worked with Terri Young at Suburban Chrysler Dodge Jeep Ram of Farmington Hills. She's awesome, professional and efficie...


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    My husband and I recently worked with Terri Young at Suburban Chrysler Dodge Jeep Ram of Farmington Hills. She's awesome, professional and efficient! Terri was very patient, courteous and available. She is very knowlegible about the products and best of all, helps you find what you want, rather than just make a sale.. All of the staff at Suburban are terrific and willingly help.We have been using this dealership for many years and their service department is also excellent. We both highly recommend this dealership.

    Does recommend this dealer

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  • CHER WATKINS is QUEEN of Suburban Chrysler Dodge Farmington
    May 24, 2017

    I worked with Cher Watkins and I highly suggest you work with her too. She is down to earth, sweet as pie, and will give you the EXACT answers you...


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    I worked with Cher Watkins and I highly suggest you work with her too. She is down to earth, sweet as pie, and will give you the EXACT answers you need to any questions. She went out of her way to make sure I recieved the best deal ever on my 2017 journey. I felt confident when I left and I knew I made the right decision with my outstanding deal. If you want a seller to just sell like most car salemen/women u can go anywhere...but if you want someone to care, go out their way, fight for the best deal, and be 100 honest then Cher Watkins is the woman you need to see. She is now my go-to girl.

    Does recommend this dealer

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  • Amazing Experience
    May 24, 2017

    I met Scott with my husband, 1 year old and 3 week old newborn to get a lease on a SUV in March 2015. I was exhausted and couldnt articulate exact...


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    I met Scott with my husband, 1 year old and 3 week old newborn to get a lease on a SUV in March 2015. I was exhausted and couldnt articulate exactly what I needed and wanted at the time. To this day, I am extremely happy with the fully loaded SUV Scott helped me purchase! It is perfect! Thank you so much Scott for picking a perfect vehicle for my family and I! Very satisfied!

    Does recommend this dealer

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  • ttb05

    I dealt with the dealership twice in the past few weeks, as they sorted out problems left by a former owner of the vehicle. It was a very satisfy...

    Dealer Response

    Terry, we are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving ...


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    I dealt with the dealership twice in the past few weeks, as they sorted out problems left by a former owner of the vehicle. It was a very satisfying experience. The service person I dealt with both times (Brad) was the best I've ever seen in any dealership in a nearly 50 year history of driving.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Terry, we are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future!


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  • Best car buying experience ever
    May 16, 2017

    Recently bought a 2017 Chrysler Pacifica at this dealership. Diane Marshall and her associate Sean were great to work with. No high pressure sal...


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    Recently bought a 2017 Chrysler Pacifica at this dealership. Diane Marshall and her associate Sean were great to work with. No high pressure sales. They helped us select our new car carefully....gave us plenty of time to decide between features/models allowing multiple test drives. They were very knowledgeable about the vehicles they offer and their features. The buying experience was easy...not heavy pressure to decide on the spot or undue haggling when we did decide on our selection. Prices, offers and rebates were clearly explained. I will return to Diane when purchasing my next car.

    Does recommend this dealer

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  • OIL CHANGE

    Very quick service. No dunning me for other costs. Very nice and clean waiting area with coffee and newspapers. Oil change price is cheaper than...

    Dealer Response

    Robert, we are happy you had such a great experience with our service department. Customer service is our number one priority and we look forward ...


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    Very quick service. No dunning me for other costs. Very nice and clean waiting area with coffee and newspapers. Oil change price is cheaper than the "quick change" shops and I believe yours is higher quality. Car wash was out of service but that is an important service too.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Robert, we are happy you had such a great experience with our service department. Customer service is our number one priority and we look forward to serving you again in the future!


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  • Bad experience, parts were broken and they say nothing about
    May 12, 2017

    Brought my sprinter van to get the radiator replaced on 10/25/16. did not drive much since (3500 miles) and today I open the hood because of a no...


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    Brought my sprinter van to get the radiator replaced on 10/25/16. did not drive much since (3500 miles) and today I open the hood because of a noise and saw the front grill was broken and held by a zip tie and the clamp of the turbo hose was tight so hard that it ripped the hose. They were the last people to work on it and they never told me about it. Not happy at all and of course they won't do anything about it. One more lower class dealer, very disappointing. Can't be trusted

    Does not recommend this dealer
    Came in for service or repair

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  • Purchase vehicle
    May 8, 2017

    Top rated supreme service with bob luckenhoff I have leased approx 7 vehicles with Bob and will continue to do so He is exemplary,kind, courteous,...

    Jeep lady 60

    I mistakenly submitted a 1 needs to be a 10 supreme service


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    Top rated supreme service with bob luckenhoff I have leased approx 7 vehicles with Bob and will continue to do so He is exemplary,kind, courteous, know the customers needs and requirements Excellent service especially for women who are clueless for he takes time to explain very patient and not pushy I will never go elsewhere because of my loyalty to Bob and the dealership I am a die hard jeep lady!

    Does recommend this dealer
    Jeep lady 60

    I mistakenly submitted a 1 needs to be a 10 supreme service


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  • Mopar Express Lane Oil Change Service
    May 8, 2017

    I arrived at the dealership on a Saturday morning for an oil change with no appointment. The porter/greeter and my Service Advisor (Vernon) were v...


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    I arrived at the dealership on a Saturday morning for an oil change with no appointment. The porter/greeter and my Service Advisor (Vernon) were very professional as well as the entire service drive team...everyone had a smile. Vernon used a wiADVISOR tablet to write me up for my oil change. Even though there were several customers who had the same idea (quick oil change on a Saturday morning) as me, my oil change only took approximately 30 minutes and I was back on the road. Thank you.

    Does recommend this dealer
    Came in for service or repair

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